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3763 results found

  1. Ability to breakup bulk items ordered from vendor into individual inventory items

    I need the PO to equal the item at the vendor, but the vendor will have
    lots on sale that are specifically designed for single use resale.

    Memory
    Cleaning supplies
    Keyboards
    Mice
    USB Memory
    SDcard memory

    The list goes on and on.

    11 votes
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  2. Enter Labor Log on Behalf of Another Tech

    Currently, when a user/tech enters information into the Labor Log, it's tied to that tech, and shows up this way on the Invoice line item.

    It would be handy if an administrator, or the ticket assignee possibly, could manually change the tech in the Ticket Timer Log, especially for Projects or when multiple techs work on a ticket.

    Example: Bob is assigned a ticket. This ticket will take 3 days to finish, and will need Joe to help. Currently, both techs will need to sign in and update what they did on that ticket. If for some reason one of…

    11 votes
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  3. Add a report for Spiffs that doesn't require DOMO.

    Add a report for Spiffs that doesn't require DOMO. Would be nice to use this feature without paying extra money.

    11 votes
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  4. can you change the default attachment from private to public

    Make where you can change the initial/default attachment status from private to public

    11 votes
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  5. Customer replied

    when a customer replies, the ticket status should not be changed to "customer reply". Because it is confusing me as I can not see the previous ticket status, was it "in progress"? was it "waiting for parts" etc.

    Please if you want to show that the customer replied, do it temporarily and bring the status back to the previous one after marking that the message is read.

    Please find the solution for this or just do not update the status just show as a notification if the customer replies.

    Regards,
    Nodirbek.

    11 votes
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  6. I would like to be able to add charges to a ticket at the time of creation, based on the ticket title. We charge a standard diagnostic fee

    I would like to be able to have the system automatically add charges to a ticket at the time it is created, based on the ticket title. We charge a standard diagnostic fee for every repair, as well as a pickup and delivery fee if needed. It would be awesome if these charges could auto-populate to a ticket.

    11 votes
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  7. Place deposit on customer account (not on ticket)

    I'd like the ability to make a deposit from the customer account screen. We take deposits when customers make appointments, and we'd rather not have to make a ticket for this. We've been using the payments feature, but that makes billing clunky. It would be nice if when you got to invoicing it would detect store credit, or a deposit and it would automatically apply it. In other shop management programs there is usually a check box that says "Do not apply credit" if the customer doesn't want to use their deposit.

    11 votes
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  8. Alert if snail mail stamps are getting low

    I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.

    11 votes
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  9. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

    11 votes
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  10. Serial number is unique for Asset type

    We have assets, that are different types, but have identical serial numbers. It would be great, if we could set it so that the serial number is unique for the asset type and not for all assets.

    11 votes
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  11. Integrate Square for use on desktop

    Enable the use of Square with the browser POS on Mac or PC

    11 votes
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  12. Add captcha to this area, feedback.repairshopr.com, or whatever system is letting massive numbers of bots post to it.

    Goodness, this thing is full of spam trash to a silly degree, making all but the oldest/biggest items impossible to find. I don't know about anyone else, but this feels some combination of unprofessional and uncaring. I really like RS and want to see it improve, but this kind of silly thing inhibiting discourse is awfully discouraging.

    For the record, at time of writing, the vast, vast majority of the first 19 pages when sorting ideas by 'new' are said seemingly bizarrely off-topic trash.

    11 votes
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  13. Time clock CSV download

    I would like to be able to download the time clock data to a CSV file so I can see the notes and the hours in a spreadsheet and sort them.

    The reason is that I have two different pay rates based on the type of work, and currently I have to manually add up the hours for each type.

    Thanks!

    10 votes
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    under review  ·  1 comment  ·  Admin →
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  14. usb drawer pop-open

    recently I posted a comment on an existing planned feature; the printer drawer-open integration. I don't know if comments really are the best way to inject ideas on an already existing subject, so I decided to make a separate post.

    Not sure if devs are aware of this handy gadget, but a better solution would be to integrate with usb drawer open devices.

    The device is simple, cost-effect and equipment agnostic, so it works with all cash drawers.

    These devices can be purchased for $20-$35 wholesale and retail for $50-$75, so its cheap to say the least and provides the…

    10 votes
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    4 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    Hey – we have an idea of a solution, but can you give us some more details/links/etc?

    A usb drawer opener would be fine if it had a javascript API so we could control it from a web browser.

  15. Feature request: A chronological view of everything associated with a customer with links to each ticket, note, invoice, etc.

    10 votes
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    planned  ·  0 comments  ·  Admin →
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  16. Add Direct Draft as a Payment Option!

    We have several clients that pay us monthly for different services. Instead of getting hit with CC fees, we push Direct Draft for any recurring services. This is easily setup in Authorize.net but RepairShopr doesn't support it. This means RepairShopr doesn't know invoices have been paid and we have to mark them as paid manually... which also throws a kink in Xero when invoices go over. We have to match them up and manually send out monthly "PAID" statements to our clients. This creates a lot of extra work that could easily be avoided if RepairShopr understood when a direct…

    10 votes
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    under review  ·  4 comments  ·  Admin →
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  17. Vendor details on Product sales reports

    Would be really good on the product sales report to be able to see the vendor, Im trying to keep track of what we pay suppliers as we only pay once its sold on certain products. Currently Im searching line by line and its very tedious!

    10 votes
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    2 comments  ·  Admin →
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    under review  ·  Robert Reichner responded

    Thanks for the suggestion here. It’s possible to have multiple vendors on a product. How were you thinking this might be represented on the report?

  18. Phone camera integration

    I sometimes repair devices on-site for customers. Would be nice if I could scan barcodes with my phone's camera rather than typing UPCs for parts or fixed prices. A USB label scanner with a PC/Mac is fine for the office, but I can't plug a bar code scanner into my iPhone or iPad.

    10 votes
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    under review  ·  3 comments  ·  Admin →
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  19. Customer account on Hold status

    currently a pop up can be enabled as an alert to give the operator a message when a customer is selected, however occasionally we need to put an account on hold when a customer has either gone over their agreed limit or is not making payments. The account on hold status would ideally prevent a new invoice being created for the offending customer coupled with a warning to the operator.

    10 votes
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    under review  ·  3 comments  ·  Admin →
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  20. Phone Number Lookup

    Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.

    10 votes
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    under review  ·  Rajesh Agarwal responded

    Just to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.

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