3763 results found

1. Custom "Signature Forms" for additional Agreements, Waivers, Authorization Forms, etc.

   I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

   Managed services contract and conditions
   Recurring credit card billing agreements
   Third-party services authorization form
   Equipment trade-in signature paperwork

   I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes too much time. It would be hugely helpful to have these docs generated/signed/filed in RS from start to finish.

   I'm not doing thorough explanations or mock-ups anymore. Basically a way for users to setup custom terms and conditions, similar to the built-in default “Intake Form” for things like:

   Managed services contract and conditions
   Recurring credit card billing agreements
   Third-party services authorization form
   Equipment trade-in signature paperwork

   I know just about every shop is still using paper for at least a few documents. For shops like mine, this amounting to literally hundreds (some months just over 1,000 for us) of papers that are manually tracked/organized. I know ideally all of these docs would be uploaded to RS, but that takes… more

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   under review  ·  Rajesh Agarwal responded

   We were prepping to start this and realized the narrow-scope version we were willing to commit to would just make most people upset that we “built it half way” – but we aren’t in a position to compete with docusign/etc and spend a year building a proper solution.

   We could more easily help make a zapier/webmerge solution work if you wanted some automation, if we get a lot of feedback supporting that idea I’ll make it happen pretty quickly.

2. Integrate with GSX, and TechDirect

   It would be cool to have the asset creator automatically fetch the information on the machine by just the Serial number of the computer, so for an Apple computer it would be with GSX, and Dell would be with TechDirect, or any other sort of API! Cool thought. I know GSX has an API, not %100 of TechDirect.

   261 votes

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   under review  ·  Rajesh Agarwal responded

   We are seriously considering this, potentially could get looked at closer this summer. Nothing imminent, but we are interested.

   January 28th 2016

3. Automatic Customer Type Discounts - "Membership" Perks

   It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

   So.

   65 and over = Discount at 25% off
   Active Military = Discount of 15% off
   Veteran = Discount of 20% off
   Non-Profit Organizations = 20% off
   Employee = 10% above cost
   Family Discount = 50% off
   Friends Discount = 25% off

   We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of services for that particular device (above and beyond their maintenance programs).

   We have a rule that 10% above cost is the maximum discount price that can be reached.

   Example 1:

   Antivirus Software
   Retail Price: $50
   Cost: $20
   Margin: $30

   Employee Purchase (10% above cost): $22.00
   Family Discount (50% off): $25
   Friends Discount (25% off): $37.50

   Hard Drive
   Retail Price: $79.99
   Cost: $69.99
   Margin: $10.00

   Employee Purchase (10% above cost): $76.99
   Family Discount (50% off): $76.99
   Friends Discount (25% off): $76.99

   So if these two products were put together on a single transaction - Here is how it would look.

   Customer is a family member (50% discount to a max discount of 10% above cost)

   Antivirus - $50.00
   Hard Drive - $79.99

   Subtotal: $129.99
   Discount: ($28)
   Tax (5.5%): $5.61
   Total: $107.60

   This really builds great loyalty and has is a nice reward for loyal and recurring customers.

   We hope to see this implemented :)

   Please vote everyone if you feel this could be an excellent feature!

   It would be great to classify a customer as a certain group. We offer discounts based on the "Type" of customer.

   So.

   65 and over = Discount at 25% off
   Active Military = Discount of 15% off
   Veteran = Discount of 20% off
   Non-Profit Organizations = 20% off
   Employee = 10% above cost
   Family Discount = 50% off
   Friends Discount = 25% off

   We also provide loyalty programs to our clients that prepay services through us on a monthly basis (prepay yearly maintenance or antivirus solutions). Depending on the program they have, they get between 10% to 25% off of… more

   228 votes

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   under review  ·  Rajesh Agarwal responded

   For IT Pros/MSPs you can now set override prices per customer via a contract. The rest of this might take a bit longer

4. The 100% PERFECT SOLUTION for having MULTIPLE Phone Numbers and Email Addresses instead of using SUB CONTACTS !!!

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:
   - Sub-contacts of a business almost always need to reference data from the “main” contact (office phone, address, etc) which requires entering the same data multiple times into any sub-contacts. This requires excessive re-entry of information that is overridden when a new sub-contact is assigned to a ticket. (http://i.imgur.com/md7lfsx.jpg)
   - Sub-contacts do not pull a CID lookup, even when set as the assigned contact for a ticket. (very annoying)
   - Sub-contacts do not support customized phone numbers other than Phone and Mobile. (very weak. What about office numbers with extensions?!)
   - Sub-contacts of a business often need to exist twice – as an individual and a business sub-contact, even though the info is the same.
   - Sub-contacts have no way to reference their relation (assistant, mother, accountant, co-owner, etc) to the “main” contact (without changing their name, which is retarded)
   - Sub-contacts do not support “sub-businesses” – like companies with multiple offices (eg. separate medical offices with shared staff)
   - Sub-contacts for individuals (like family members in the same home) seems logical, but is super messy and is impossible to keep organized.

   Deduction: I consider sub-contacts to be “piggyback” contacts and are a poor solution to connecting/grouping “real” contacts together. I know this is a serious overhaul of a module, but it CAN be done – and the sooner it’s done, the easier it will be. Sub-contacts as a feature needs to be ELIMINATED, even if that means we have to manually re-enter all data that is currently stored as sub-contacts. I would normally say “depreciated”, but it’s so horrible that I really think it needs to be taken out back and shot.

   Metaphor: Sub-Contacts are Windows Vista, and “Linked-Contacts” are Windows 7. (Okay, enough mean words…)

   Application: Instead of seeing “Sub-Contacts” in another contact’s page (which are required to be created/edited from within that “container contact”) – you would simply be able to “Link” contacts that already exist together (http://i.imgur.com/EbSSEpG.jpg). You could very quickly link or unlink related contacts to either a business “container” account, or even to other individual customer accounts (useful for families).

   STAGE 1 – “LINKED” Contacts:

   1. Every sub-contact that currently exists needs to be converted to a “real” contact – meaning they have their own customer page, their own phone number, their own email address, etc. (In reality, sub-contacts all should have this, but may not because they live in an imaginary world where they are not bound by the same security checks as real contacts.)
   2. Businesses should not be attached to a “main contact”. As it stands currently, the business name is more of a “nickname” for the customer than what it should be – a CONTAINER! A business is nothing without a contact, and most contacts are not the business. (The only appropriate example is a sole proprietorship who never has plans to have another employee – good for them.) Otherwise, businesses are a “folder” for the employees – which are the “files”. (these metaphors are brilliant, I know)
   3. A business and a contact are not the same thing. A business needs to be created differently that a contact. (While I love the convenience of being able to create a contact and have them associated with a business instantly, you should not be able to edit both the contact and the business as one).
   4. Businesses should have their own “customer page” but should not be able to have any data (tickets, estimates, etc) assigned to them directly. The account page for the business would show all “linked-contacts”, along with ALL data (communication logs, tickets, invoices, estimates, etc) for EVERY one of the linked contacts, all in one central place (like a container).
   5. Creating a ticket for a business would force you to choose one of the linked-contacts as the assigned contact. You would not be able to create a ticket just for “The Business”. This would ensure that someone is always responsible/assigned to the businesses ticket.
   6. The business would be allowed to have address(es), and phone number(s) – which would automatically associate to any linked-contact that is assigned to a ticket for the business.
   7. Individual contacts could be used for individuals as a personal account – showing only the contact’s private data (tickets, estimates, communication, etc). However, if a ticket is made for the business (with the linked-contact set as the assigned contact) that data would be linked only to the business container account, and would not show in the individual’s private customer account.
   8. Any ticket/data that is associated with a business account would reference the business’s information, in addition to the linked contact – specifically the CID lookup feature. Meaning, the system would be aware that a ticket is “for” a business “on behalf” of a linked-contact.
   9. Business “container” accounts would be able to link to other business container accounts – useful for businesses with multiple locations, but different owners (like franchises). You would be able to see that a call may come in from “Taco Bell Largo” but it’s actually going to be billable to “Taco Bell St.Pete”, which is part of the same franchise, but has a different owner and set of assigned contacts – which would help eliminate accidental association with incorrect contacts.
   10. Individual accounts could benefit by linking multiple family members together. Even if they don’t live together, it’s nice to associate people who are part of the same family – especially when they sometimes pay for other family member’s invoices.
   11. Although families would not be a part of a “container” account (like a business), you would have the ability to view ALL data related to all of the individual linked-contacts – in case one of them is referencing a ticket for a family member. This would be very helpful for cross-referencing work across different accounts.

   ***** SEE COMMENT SECTION FOR CONTINUATION OF “STAGE 2” (ran over text limit) ******

   Introduction: I have been spending the last MONTH brainstorming ideas for how to best optimize/clean-up the issues with sub-contacts not being “real” contacts (as far as the RS system is concerned) (see list of details below). I am very happy to report that I have a 2-stage overhaul solution that will ABSOLUTELY FIX EVERY LIMITATION/PROBLEM that exists with contacts, sub-contacts, and “business” contacts. I’m (almost) not joking when I say I should be paid for figuring this out. I call it: Linked-Contacts

   References: These are the problems that exist that drive me crazy, and I know everyone else hates too:… more

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   started  ·  Rajesh Agarwal responded

   We recently added multiple addresses, more to come.

5. Rentals

   We are a musical instrument repair shop and RepairShopr looks like it might be a good fit for our growing business. However, I don't see a rentals module as part of the POS. We offer long term rentals (1 to 24 months) with rental/repair insurance and process monthly billing. We're looking for a system that can handle this.

   178 votes

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6. Toggl Time Tracking - Needed for Multiple Techs

   We need a way to track time better.

   Here is the problem.
   The repair shopr built in timer does work hardly at all on a mobile phone browser.

   Toggl works awesome but Repair Shopr only allows one Person.

   So all this equals no good way to track time for onsite jobs.

   So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we will underbill.

   We tried to share a Login.. But this doesn't work...

   If you start the toggl timer on one Phone and you open the app on another phone it shows the 1st persons timer running. So when I have multiple techs on multiple jobs at the same time which happens every day what are we supposed to do?

   When i seen the toggl integration i was like this is awesome and is the answer to the time tracking problem. But it comes up a little short without being able to have multiple techs,

   So Please Vote to get Toggl integrated for Multiple Techs.

   Thanks
   Jason

   We need a way to track time better.

   Here is the problem.
   The repair shopr built in timer does work hardly at all on a mobile phone browser.

   Toggl works awesome but Repair Shopr only allows one Person.

   So all this equals no good way to track time for onsite jobs.

   So how are my techs supposed to keep track of Billable time when they are onsite? If they do this manually and say they can put it in later we will miss billable time which cost us money. Techs wont remember the exact time at each job and we… more

   174 votes

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   planned  ·  Rajesh Agarwal responded

   Planned means we want to do it, not that it’s scheduled for a dev to work on yet.

   Keep voting..

   We just scheduled a few tasks that had 70+ votes, we can’t do this before those.

7. Gift cards

   Implement a system for gift cards, where it can store the amount the gift card has, and also add credit

   175 votes

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   under review  ·  Rajesh Agarwal responded

   This thread seems to be talking about different things – so I need to get clarification if possible.

   When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

   “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

   We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

   Feel free to say you want both! :)

   The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

   A basic gift certificate tracking system might be simpler and then able to be built sooner. (but only if people want it)

   This thread seems to be talking about different things – so I need to get clarification if possible.

   When you comment on this thread please state if you want “gift certificate support”, meaning a template to print them or something, and maybe a way to track the balance – OR -

   “gift card support via Vantiv” where you have to buy magstripe cards with your design, have a Vantiv account, and deal with loading / checking balances / and the regulation that goes along with being required to allow people to cash out/etc.

   We can refer to these as “basic gift certificates” or “magstripe gift cards” in the comments.

   Feel free to say you want both! :)

   The Vantiv “gift card support” is a fairly large project that we would need to see a lot of votes to get going.

   A basic gift certificate tracking system might be simpler and… more

8. Allow duplicate email address between customers

   Many of my residential customers are also business customers, and many of them use the same email address for personal and business email.

   169 votes

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9. Loyalty Rewards Program

   We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print them out, or we could access the module and have a list of which customers qualify and manually process them.

   It would be nice to see the inclusion of rules other than if x than y, so that we do not have to limit ourselves and our customer's to a program that only gives monetary discounts or percents off; they could also accumulate points (and keep the points cumulative so that they reach reward levels rather than have to spend points and start from scratch) and gain a reward per level, such as a free case or screen protector.

   We would like to see the addition of a loyalty rewards program based on points earned per dollar spent, or a program with variable rewards based on rules. This would be great to tie into Marketr, so that once a customer hits a certain point threshold, they receive a reward that can be printed out and mailed using the snail mail feature as well. So, say a customer spends a total of $500 in the store over the course of the year: if we had an automated loyalty program set up, a reminder could pop up to have us print… more

   143 votes

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10. Integrate Amazon as a parts distributor like iFixIt

    How you can search and order parts with iFixIt, do the same with Amazon. I know many repair shops that use Amazon because they can get wholesale pricing without having to buy in bulk.

    135 votes

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11. Tyro Integration

    Unlike the US, Australia and many other counties don't use outdated Magnetic Strips on Cards anymore, we are heavily dependent on Paywave. Services like Stripe ect. Simply don't work over here. We use a EFTPOS Machine (AKA Credit Card Terminal to yanks) called Tyro. It has great rates and is compatible with all banks and supports integration. Integration would be a HUGE benefit to our business reduce error, and time to process the sale.

    More details are here https://tyro.com/

    130 votes

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12. Mileage Tracking through Field Jobs

    Don't know if it would even be possible but it would be a great feature to be able to track the mileage from your central office location to each field job per technician. We have several onsite technicians that we reimburse for mileage and it would be very efficient to just be able to pull up a report on their mileage each week etc.

    121 votes

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    under review  ·  Rajesh Agarwal responded

    What if any appointment that had a location specified we could calculate the road-miles from your office to there, and put that in a report?

    A little simpler than doing real vehicle/person tracking, still gets you pretty good data – and would be more realistic for us to quickly build.

    Let me know in the comments..

13. Being able to mark a invoice as bad debt

    When you have a client that does not pay you need to be able to mark the invoice as bad debt so that the invoice can be closer but accountants can see and tell that the invoice is a bad debt. This will help for tax time as this is a write off. But not being able to mark the invoice makes it extremely hard for accountants to know what's going on with the invoice. Many other CRM's have this functionality. This would be a great feature and I'm sure many will agree.

    118 votes

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14. Apple GSX Integration

    I know many authorized shops that HATE using lightspeed. I just avoided it and use a custom FileMaker solution until the business outgrew it. Have enjoyed RS so far but GSX integration would really help and definitely expand your customer base.

    104 votes

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15. Gocardless for UK

    Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

    Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when you set. I've never gone direct to gocardless and set a plan there although I know you can.

    I believe you get a cut of each payment too (don't quote me) but the fees are so cheap too. Beats PayPal hands down on fees - I haven't used any others but with costs fixed and capped at £2 its worth looking at. I don't mind beta testing either. Its the only thing missing from the package for me at the moment lol.
    Please check it out @ https://gocardless.com/features/api/ - in the meantime is there any other solutions you think of?

    Us UK folk need a way to collect payments especially for recurring invoices and managed services. I'll get other uk techs interested in repairshopr to vote as this is one feature that's critical :)

    Well the way we used it on quickfile integration was in customer section for a particular customer click on setup direct debit. Then it would send an email to their email address. They create a login and provide bank details.

    Then direct debit is enabled for that customer. You could set recurring invoices to take payment automatically but also there would be a button to take payment for one off invoices when you need to. So I think they did it the same as you as quick file sorted the recurring bit and took payment for you as and when… more

    104 votes

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    under review  ·  Rajesh Agarwal responded

    We are still holding off on this, it would be great if we could also find a partner/integration that can do one-time payments easily that support EMV that would could build into the POS – and not only the recurring invoices.

16. Add Continuum integration

    We use Continuum for our RMM tool and would love to see it integrated into repair shop

    96 votes

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17. Improve the Purchase Order system

    The Purchase Order system is only half finished to really make it useful it should generate sequential PO numbers which we would send to our suppliers, then we should be able to track it for goods arrival and checking off the delivered goods. Then depending upon our supplier terms it should track the payment due date and allow for entering payment details when paid. Then similar to the sales synch with QuickBooks it should update all the order and payment details within QuickBooks, so alleviating tiresome repetitive entries.

    92 votes

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    started  ·  Rajesh Agarwal responded

    Hey everyone – we have added the “Sync to QuickBooks Online” bit for beta_testers, if you are not a beta tester currently, you will get this feature in a couple weeks. We are not accepting new beta testers at this time.

    For those of you that are beta testers, please visit QuickBooks settings in RepairShopr and select your Accounts Payable account for PO’s to sync to in QB and let us know here in the comments what feedback you have for it!

    Thanks!

18. 3CX Integration

    3CX is becoming quite a widely used PBX, to have integration for call logs etc would be great.

    91 votes

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19. Recurring Statements

    It would be nice to make it so that statement can be scheduled just like recurring invoices.
    Maybe even have option on recurring invoice to attach statement of account.
    I know the invoice reminder does this in a way, but some customers like to see a list of open invoices to print.

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20. Project Management

    I was wondering if you were looking at adding a project management section for the software? Ideally I'm looking for something that I can keep track of all my larger jobs, the status I'm at with them, equipment used and possibly a timeline.

    85 votes

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