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3762 results found

  1. Enable DKIM support

    Setting up DMARC for my domain after getting a spoofed email from my "support" address that was obviously not legit. While I've added RS to my SPF record, there's no DKIM signature for those emails, therefore they don't comply with DMARC. I've got it set to only monitor, but the idea is to eventually lock that down. Any thoughts on putting this in place?

    47 votes
    7 comments  ·  Admin →
    How important is this to you?

  2. have ex-tax prices in the product inventory page.

    I'm in the UK with 20% VAT. On the product page when adding new inventory I can see the retail price inc and ex VAT. However, the cost price is tax inclusive only. This is really unhelpful as a) everyone buys and invoices in ex VAT Pricing in the business sector, so it means every line has to be manually calculated before entering and b) it means you cannot see accurately what your margin is nor a correct % markup. Please help!

    47 votes
    12 comments  ·  Admin →
    How important is this to you?

  3. Tawk.to Live Chat Integration

    Currently we are using Tawk.to and it would be great to have a similar feature that Zendesk has with Zopim. If an end user is communicating to us about an issue and we happen to assist them remotely or schedule them for an on-site the ability to create a ticket from the chat I would think be great. Our White Label Remote Support uses this feature and quite a bit of their clients use RepairShopr.

    46 votes
    22 comments  ·  Admin →
    How important is this to you?
    under review  ·  Rajesh Agarwal responded

    I talked to tawk.to, it sounds like there isn’t a way to do this right now – but they are building a ticket system now. They told me when the ticket system is out, we should be able to integrate to that. So you would make a ticket in tawk.to, and that could create a ticket in RS – it’s a bit fuzzy until they ship it.

    You can follow that progress here:

    http://tawk.uservoice.com/forums/228427-feedback/suggestions/7027218-support-ticket-system-by-tawk-would-be-awesome

  4. Coupons

    One of the things we're looking at adding is a coupon system. What would you like in a coupon system? How would you use it? Who would you offer coupons to and how? How should they be designed? What kinds of coupons would you offer? Please share your comments and feedback here!

    46 votes
    under review  ·  27 comments  ·  Admin →
    How important is this to you?

  5. Please, Please, Please - Add recurring appointments to your calendar.

    I have multiple meetings that occur every month. Recurring appointments are critical to me being able to use RepairShopr's calendar. The whole point of us moving to RepairShopr is to get everything on one platform. Without recurring appointments, I will have to use Google calendar which really defeats the purpose of moving to Repairhopr in the first place.

    46 votes
    4 comments  ·  Admin →
    How important is this to you?

  6. Add timesheet tab

    We would like to request a timesheet tab to be built into Repairshopr. We would like to be able to enter time logs by line item. We want to enter Date, Customer, Ticket, Description and Time spent into daily timesheet report. These time entries would tie back to the ticket selected and it would allow us to see hour total logged hours daily and help to insure we've recorded all of our projects daily. It is very difficult and time consuming with the existing system to record your daily work since you have to open each ticket to log time.…

    45 votes
    1 comment  ·  Admin →
    How important is this to you?

  7. Integrate AASP Appointment Scheduler with RepairShopr

    Apple are rolling out a new scheduling tool to their service providers.
    Unfortunately in order to view appointment it require login in to GSX!

    There is no notification system, no ical/caldev link, nothing,

    If there were a way to have RS pull appointments from the Apple scheduler and maybe put them in its calendar, it would be cool.

    The REST API documents are here https://gsxwsut.apple.com/apidocs/reservation/v1/#!/Slot/fetchAvailableSlots

    NB. This is not the regular GSX integration which I believe has a rather icky API, as far as I can tell this is regular REST and may be easier to implement.
    Thanks.

    45 votes
    2 comments  ·  Admin →
    How important is this to you?

  8. Mark Invoice as Sent / Tick Box

    I would really like to have a tick box that I can tick when I send an invoice outside of RS/Hand Deliver etc. that will put the little envelope to let everyone know said invoice has been sent or delivered to the customer please.

    45 votes
    1 comment  ·  Admin →
    How important is this to you?

  9. Quickbooks Item Sync

    Currently, its a manual process to add items in RS. This should be automatic (create an item in RS - a corresponding item should be created and linked in QuickBooks).

    45 votes
    9 comments  ·  Admin →
    How important is this to you?

  10. Ability to add "Parts" to a "Purchase Order"

    Currently Parts and Inventory are completely separate areas of RS
    - This is great, except we often buy One off parts (Parts) and inventory (Purchase Order) on the same Supplier Order.

    In a part order - would be awesome to have a drop down menu (totally optional) of purchase orders (that have not already been ordered) that a part can be added to
    - so the totals on the purchase order match the supplier invoice.

    45 votes
    planned  ·  5 comments  ·  Admin →
    How important is this to you?

  11. provide the option to set if prices are VAT inclusive or exclusive

    All the invoices are calculated as inc VAT but I want ex VAT. Is that possible?
    i.e. if I put £1000 as the cost of the repair then I want the invoice to be £1000 + VAT (£1,200 total).

    At the moment if I put £1000 in it changes it to £833.33 + VAT (£1,000 total)

    44 votes
    9 comments  ·  Admin →
    How important is this to you?

  12. RMM - Ticket Automations - Create ticket automatically from RMM alerts using Ticket automations

    It would be very useful to be able to create tickets automatically from RMM alerts such as Watchman Monitoring. This would allow us to create automations that would see particular Alerts from any RMM and send automated responses and create a ticket all in one action. Without having to first go to the RMM Alerts and turn the Alerts into a Ticket....This would be a huge time saver.

    It would also be nice if once a ticket was created from an RMM alerts that the Alerts in that window would become hidden automatically to cut down on confusion and clutter.

    44 votes
    5 comments  ·  Admin →
    How important is this to you?

  13. Create an eBay integration solution to provide an eBay store directly connected to RepairShopr

    Being able to link an eBay store through the api and have it integrated with RepairShopr to sell those hard to find parts you have and need to get out there to the right customer!

    44 votes
    under review  ·  13 comments  ·  Admin →
    How important is this to you?

  14. Customer referral rewards

    I was adding in a referral for a customer and thought it would be nice to have a counter on the referrer's customer page to see how many people they have referred to you. This way you can have rewards for loyal customers who spread the word around. Maybe have a system where after 10 referrals they get sent an automatic email giving them a coupon to print out. Something to keep customers coming back and telling others.

    44 votes
    3 comments  ·  Admin →
    How important is this to you?

  15. ADD SERIALIZED INVOICED ITEM TO CUSTOMER ASSET LIST

    It would be time saving to be able to add a major serialized item directly to the purchasing customers Asset list at the time of purchase. Either via an (add to Assets) checkbox or button beside the line item in the invoice. This would allow us to keep customer asset lists up to date more readily for all major purchases.

    44 votes
    4 comments  ·  Admin →
    How important is this to you?

  16. Wholesale Gadget Parts Integration (this REALLY needs to be looked at)

    Wholesale Gadget Parts is a fantastic supplier that offers a lot in the way of parts and customer service. We know they have a small integration with RepairShopr already, but we would REALLY love to see RepairShopr expand on this. We have a personal account rep appointed to our company that has reached out to us multiple times on having an IT staff that is ready and willing to implement full access to their systems when it comes to inventory, parts ordering / purchase orders, RMA's etc.

    1) No more needing to change hundreds of inventory prices manually because there…

    43 votes
    9 comments  ·  Admin →
    How important is this to you?

  17. Invoice Merging

    We've already had suggested the ability to merge multiple tickets into one invoice, but I think it would also be beneficial to have the ability to merge multiple invoices on a single ticket into one.

    I had a situation yesterday where I accidentally created an invoice before all the necessary charges were on the ticket so when I added the rest of the charges and created a new invoice, it left me with two invoices with one charge each. If I could have merged them it would have made the invoice show up correctly sand how I originally intended, as…

    43 votes
    10 comments  ·  Admin →
    How important is this to you?

  18. ADFS SSO Office 365

    Hi Guys,

    Recently deployed o365 integration and very happy i can finally sync my Calendars with RS. Hoping you guys can extend this feature a bit further by integrating RS login's with Active Directory Federation Services/SSO (i see you have done this with Intuit and Google+). I believe this can be based around oAuth and wold not be all that complex to setup considering you already have oAuth communication with Office 365?

    43 votes
    9 comments  ·  Admin →
    How important is this to you?

  19. Add the ability to change the Device Widget sections headings to be suitable for computer repairs.

    The Device Widget is great, but things like colour, network aren't really applicable to PC in takes. Same for console repairs. We have the icons ready to go, but not the right section headings. This has been mentioned before but was marked as complete:

    http://feedback.repairshopr.com/forums/165658-general/suggestions/5411212-create-computer-repair-wizard-similar-to-mobile-de

    Can this be re-addressed?

    42 votes
    16 comments  ·  Admin →
    How important is this to you?
    planned  ·  Robert Reichner responded

    This is something we plan to update. In the meantime, if you leave those sections blank in the device widget setup, it will skip those steps (though not hide them from the progress bar currently).

  20. Enable Product Upsells on the Add/View Charges Screen

    Enable Product Upsells on the Add/View Charges Screen because it is more useful there than on the invoice screen

    42 votes
    4 comments  ·  Admin →
    How important is this to you?
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