Edit recurring tickets
While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.
Charlie
shared this idea
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Joe
commented
100% agree. It would be so useful even if I could just add a note to the recurring ticket schedule that would get added as a private update to the new ticket that's created from the recurring ticket schedule. For example, I would use this to remind myself or my admin about something like "client prefers Wednesday mornings between 9:00 AM and 11:30 AM". Otherwise I have to search through old tickets, where I manually added a note like that, and manually add it again each time I see the new ticket generated – I have to remember to do that. It's taxing to have to rely on my own memory, especially at scale. This is what computers are for!