Joe
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11 votesJoe
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4 votesJoe
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2 votesJoe
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47 votes
An error occurred while saving the comment Joe
commented
I changed my DMARC to quarantine yesterday, and today I see that my ticket updates (and probably other messages from Repairshopr) are going into my junk folder. Is there something that Repairshopr needs to do to fix this? My SPF record is correct.
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10 votes
An error occurred while saving the comment Joe
commented
Please don't call it "Watchman Computer" on the Customer Portal. Watchman Monitoring goes to great lengths to allow us to "white label" the software, and we don't use their branding anywhere.
Can we have the option to call it what we want? Or just use a generic term like "Managed Computer" or something like that?
Joe
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commented
I agree that the Watchman integration needs to be improved. The Asset page in Repairshopr should link to the Computer Record in Watchman! Duh!
And what about updating asset names when the name is updated in Watchman Monitoring, or updated on the machine for that matter? I've asked, and it goes nowhere.
Watchman support has also indicated that they'd be happy to help Repairshopr with this but Repairshopr seems not to follow up. I shouldn't have to coordinate their teams to look into this and follow up multiple times. It's clearly a bug if the name doesn't even update. Machines get repurposed and renamed – obviously. If the old name keeps showing in Repairshopr, it makes me just ignore the whole "feature" of having assets listed because I can't rely on the info presented in Repairshopr.
Assets in Repairshopr seem pretty pointless pointless to me. Like when I get an email from Repairshopr with a link to the Asset in Repairshopr, the Asset page has some very basic info but it's not useful because it doesn't even link to the Customer in Repairshopr. And because nothing updates after the fact, the data is stale in Repairshopr. So I just ignore it.
What's worse, these Assets are listed with old data in the Customer Portal, so now we're presenting incorrect info to our clients too! Plus, it shows type "Watchman Computer". We don't use the "Watchman" branding anywhere else, it's a "white label" service. So now our Customers are wondering "why do you have these old computer names listed?" and "what does Watchman Computer mean?" More work for us to address these questions with our clients.
Like a lot of things in Repairshopr, it's more of a minimally viable proof of concept than a feature per se. Frankly it lets them "check a box" that they "have" some functionality that their customers would want, but in practice it's not actually useful.
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36 votesJoe
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44 votesJoe
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1 voteJoe
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11 votesJoe
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An error occurred while saving the comment Joe
commented
This would be a great feature to have!
100% agree. It would be so useful even if I could just add a note to the recurring ticket schedule that would get added as a private update to the new ticket that's created from the recurring ticket schedule. For example, I would use this to remind myself or my admin about something like "client prefers Wednesday mornings between 9:00 AM and 11:30 AM". Otherwise I have to search through old tickets, where I manually added a note like that, and manually add it again each time I see the new ticket generated – I have to remember to do that. It's taxing to have to rely on my own memory, especially at scale. This is what computers are for!