3762 results found

1. Send Invoices from a Different E-mail Address

   billing@yourdomain.com, support@yourdomain.com, etc.

   It would be nice to be able to setup different "send mail as" accounts in RepairShopr. When we e-mail customers "Open Invoice Reminders" it shows up as a lead when they reply because it is going to our support@ address. It isn't a lead, they just want to know if we have received their payment in the mail yet.

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2. Inventory History

   Create a report to show given inventory value by location at a given date in history.

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3. Adding an Asset to a Ticket created thru the Customer Portal

   Give customers the ability to select an asset when they create a ticket through the customer portal

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4. Marketr - Allow ticket follow up messages to be sent after each closure

   As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

   I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

   I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.

   As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

   I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

   I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option… more

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5. Print a parts list from a Bundle

   It would be good to be able to PDF and print the list of parts in a bundle, this would help my guys when picking the parts to build a bundle item.

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6. Export tickets to csv limit by due date

   We would like to export tickets to csv limited by due date so we don't have to download and sort every ticket we've ever entered into RepairShopr

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7. AUTOMATE Special-Ordered Items into LOGISTICS upon Line Item Creation on INVOICES

   Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

   1. You must MANUALLY create a new Logistics entry.
   2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
   3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
   4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice created from the estimate conversion).

   Proposed Solution:

   Create a category called "Special-Order" to have built-in functionality like "Desposits". Adding anything to an Invoice (or upon Estimate conversion to Invoice) would AUTOMATICALLY create a Logistics entry with the description/cost/price/location referenced in the manual line item, and would AUTOMATICALLY link that Logistics entry to the ticket.

   The pending ticket charge would NOT need to be created, since the charge is already added to the invoice. This saves the step of creating the duplicate information in Logistics, AND having to add the pending ticket charge to an Invoice; which was why it was created on in the first place! Once the Special-Order part arrives, you would simply Complete the Logistics order and it would clear from the Logistics list.

   The most IMPORTANT reason for wanting to automate this is for returns. If a Special-Order line item gets removed from a ticket/invoice, it should AUTOMATICALLY return to the Logistics section - so it can be sorted to RMA or Refund. This is the only way we could ensure Special-Order parts are always billed OR credited, and don't end up just being deleted/lost/forfeited.

   PLEEAAAAAAAAAAAAAAAAAAAAAAAASE!

   Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

   1. You must MANUALLY create a new Logistics entry.
   2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
   3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
   4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice created from the estimate… more
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8. Wave Accounting Integration

   Please revisit the Wave Accounting Integration. Their API is now available. Thank You!!

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9. ALLOW CATEGORY DISCOUNTS!

   ALLOW CATEGORY DISCOUNTS!
   Hey RepairShopr Team!
   I have a pretty big feature request, that I feel the entire user base could make great use of!

   We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

   Primarily, Specific types of Invoice line items, such as Labor.

   I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

   I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on an invoice\estimate

   Due to the fact we have joint discounts, and the like for specific service line items, the standard Discount Inventory options (Amount or Percentage) do not allow us to utilize invoicing discounts without manual line item entries, and manual adjustments of line item pricing, by staff that have applicable permissions;
   due to the fact that the discount line items apply to the ENTIRE invoice\estimate. That means, parts, labor, and other items, miscellaneous or not, need to be Manually adjusted per item, or with a secondary line item set, and the line item description modified or changed, to keep track of why the line item was discounted.

   This would be much easier, if we had the ability, to classify an entire Product CATEGORY (Everyones individual names for their categories are likely different), instead of a Discount line item that requires adjustment every time. As I’m sure there are plenty of us who do not wish to discount a hardware part, but would discount a labor service and a software piece together.

   Currently When we attempt to create a new line item, We see this:

   https://imgur.com/ynZn7wB

   What I would love to see, is when we click the button for discount(amount or percent) when creating a line item, it would have a MULTI-SELECT DROPDOWN box, next to the Amount\Percent choices, that would allow us to choose only that single Category for discount, turning it into THIS:
   https://imgur.com/JpRfqAH
   Human Error is an impossible thing to eliminate in its entirety, and integrating this feature would prevent many of your clients, (Us included) from potentially discounting too much, or too little, on an invoice. Saving us all from potential loss of profit, and loss of customer in event a discount is applied incorrectly.

   Say for example we want to host a Sale on Laptop, or desktop computers which are individually categorized and include a discounted labor service with the purchase or either, or a discount on a software Addon. But not necessarily at the same percentage.
   an Employee\Technician\serviceman (whatever everyone prefers to call themselves) has to then manually attempt to calculate discounts into a single manual line item, with a negative price.

   Say the laptops are 30 percent off, and labor is 20 percent off, and software is 10 percent off.
   It gets very messy for a single person to figure out, and also causes a lot of lost time trying to “Crunch numbers”.

   When instead, With the ability to create line items on invoices from DISCOUNTED CATEGORIES, technician could add items like this :

   Pretend this is an invoice!

   Category/Description/Quantity/Rate/Extended (As listed on invoices\estimates)
   Laptop / Example / 1.0 / 999.99 / 999.99 *Exhibit A. 30% off
   Labor / Example / 1.0 / 500.00 / 500.00 *Exhibit B 20 % off
   Labor / Example / 1.0 / 250.00 / 250.00 *Exhibit B 20 % off
   Software / Example / 1.0 / 99.99 / 99.99 *Exhibit C 10 % off

   SUPERCOOLNEW DISCOUNT FIX (linked Category A)/description / 1.0. / -333.33 / -333.33
   SUPERCOOLNEW DISCOUNT FIX (linked Category B)/description / 1.0. / -150.00 / -150.00
   ^^^^^^total of 20% off all items in labor category^^^^^^^^
   SUPERCOOLNEW DISCOUNT FIX (linked Category C)/description / 1.0. / -9.99 / -9.99

   Allowing Techs to just add individual line items utilizing CATEGORY DISCOUNT eliminates mistakes, protecting company bottom line all around.

   In the backend, instead of having the discount utilize the Invoice Total for discounts, It would utilize the Item CATEGORY\QUANTITY\PRICE.

   Please contact me for more info, as I would love to help get this integrated ASAP.

   ALLOW CATEGORY DISCOUNTS!
   Hey RepairShopr Team!
   I have a pretty big feature request, that I feel the entire user base could make great use of!

   We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

   Primarily, Specific types of Invoice line items, such as Labor.

   I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

   I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on… more

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10. Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

    Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

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11. Add a report for Spiffs that doesn't require DOMO.

    Add a report for Spiffs that doesn't require DOMO. Would be nice to use this feature without paying extra money.

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12. Customer replied

    when a customer replies, the ticket status should not be changed to "customer reply". Because it is confusing me as I can not see the previous ticket status, was it "in progress"? was it "waiting for parts" etc.

    Please if you want to show that the customer replied, do it temporarily and bring the status back to the previous one after marking that the message is read.

    Please find the solution for this or just do not update the status just show as a notification if the customer replies.

    Regards,
    Nodirbek.

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13. I would like to be able to add charges to a ticket at the time of creation, based on the ticket title. We charge a standard diagnostic fee

    I would like to be able to have the system automatically add charges to a ticket at the time it is created, based on the ticket title. We charge a standard diagnostic fee for every repair, as well as a pickup and delivery fee if needed. It would be awesome if these charges could auto-populate to a ticket.

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14. Edit recurring tickets

    While the recurring ticket feature is great there needs to be a way to edit the recurring ticket or delete it if it is a duplicated ticket.

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15. Integrate Square for use on desktop

    Enable the use of Square with the browser POS on Mac or PC

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16. Allow the option to search by Physical Location (i.e. Bin #) in the inventory page

    It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.

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17. Multiple accounts in Xero

    I find myself in Xero every morning having to edit the invoices from the previous day. What I need is to enter service items into the service account, and stock items into the stock account. There doesn't appear to be any workaround for this, so I must manually edit each invoice...
    If RS could direct different items into different accounts in Xero, it would all work the first time.

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18. Add Asset Owner Tracking

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the form of 'ownership changed to xxx' notes in the activity log beneath the asset.

    In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the… more

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19. Time Clock only at shop location:

    Is it possible to only allow TimeClock in and Out at premises only as an option?

    It would be great so emloyee's can only add a record of time keeping when actually at our store. This could be done by IP or by GPS. It would be perfect to have auto clock in and out via geo GPS.
    Thanks

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20. Inventory Locations

    When adding items to inventory, I notice there is an input box for "Physical Location". That works if the item is always in that same physical location, but when you have stock in multiple places, it can be more time consuming to check to see where it says the location is, and update everything manually. There should be a way to manually create locations in the system and tie items to that location. For example, there are 2 racks in the backroom, each rack has 6 shelves, and each shelf has 5 boxes for product, where each rack, each shelf, and each box has it's own identifying number or letter. If the location says 2C5, it could be read as the 2nd rack (2), 3rd shelf up (C) and the 5th box over (5). If each location also has a barcode, it simplifies the matter further by scanning the item, then the location, and the system automatically updates. This helps make inventory easier when determining how much product you have where, or if you're just trying to find something in general.

    When adding items to inventory, I notice there is an input box for "Physical Location". That works if the item is always in that same physical location, but when you have stock in multiple places, it can be more time consuming to check to see where it says the location is, and update everything manually. There should be a way to manually create locations in the system and tie items to that location. For example, there are 2 racks in the backroom, each rack has 6 shelves, and each shelf has 5 boxes for product, where each rack, each shelf,… more

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