3763 results found

1. Send Invoices from a Different E-mail Address

   billing@yourdomain.com, support@yourdomain.com, etc.

   It would be nice to be able to setup different "send mail as" accounts in RepairShopr. When we e-mail customers "Open Invoice Reminders" it shows up as a lead when they reply because it is going to our support@ address. It isn't a lead, they just want to know if we have received their payment in the mail yet.

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2. Add spiff in bulk actions

   When in the inventory tab, it would be great to select a bunch of products and choose bulk action and assign them a spiff category. This way I can offer say 10% commissions on all accessories for say a week or a month to my employees and add and subtract them as I need too.

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3. Inventory History

   Create a report to show given inventory value by location at a given date in history.

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4. Adding an Asset to a Ticket created thru the Customer Portal

   Give customers the ability to select an asset when they create a ticket through the customer portal

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5. Update Communication Log to tickets and tickets to Communication logs

   We are trying to streamline customer contact logs. Right now when a customer calls or visits we need to add a log from the customer's Info screen and then copy and paste the update into the ticket. Or if we are updating a ticket from a call or visit, we update the ticket and then copy and paste that into the communication log.

   It would be nice to have a way to update the ticket directly from the customer's info screen to the ticket that we are working on. And a way to Update the communication log from the ticket screen.

   If there was a "Add to ticket" button by the "Add Log" button that would add a communication log and update the ticket, and when selecting an update type of "Contacted - Visit" or "Contacted - Phone" would update the communication log and ticket.

   We are trying to streamline customer contact logs. Right now when a customer calls or visits we need to add a log from the customer's Info screen and then copy and paste the update into the ticket. Or if we are updating a ticket from a call or visit, we update the ticket and then copy and paste that into the communication log.

   It would be nice to have a way to update the ticket directly from the customer's info screen to the ticket that we are working on. And a way to Update the communication log from the ticket… more

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6. Automatic alert if pre-paid hours are [almost] consumed?

   I'd like to see a possibility to get an automatic alert if pre-paid hours are [almost] consumed?

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7. Add Bulk Statements by Email

   Add Bulk Statements by Email just like Bulk Emailing of Invoices.

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8. Ticket automation to change the due date

   To make it possible to be automated that if you do an action such as approve an estimate or take a deposit the due date will change.

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9. Hide individual part prices in estimates and invoices.

   In estimates and invoices, I would like to see the option of hiding individual part prices. The reason for this is if we are building a custom PC for someone - we are selling the complete machine, not individual parts. The only price I want them to see is the final/complete amount. We offer a bundle discount when someone is purchasing a computer and having the part prices visible negates that.

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10. Marketr - Allow ticket follow up messages to be sent after each closure

    As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

    I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

    I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option would be nice to have also.

    As I understand it, a followup email is sent only after we close the customer's first ticket. Marketr will not send on subsequent ticket closures.

    I had our previous system setup to send a thank you note and a survey each and every time we closed a ticket. In some cases, I did not want to send a follow up so I had an override button that could bypass the auto send on a case by case basis.

    I propose to add an option to allow Marketr to send messages after each and every ticket is closed. An override option… more

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11. Recurring ticket that creates a scheduled appointment with date selection.

    example 2nd monday of every month 9am 2 hour duration. for recurring onsite appts. This would include same appointment owner and attendees etc. basically a clone.

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12. easily email and print customer statements weekly,

    easily email and print customer statements weekly, or when we need to. not one customer at a time

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13. Ticket Collaborators / Multiple recipients

    For our support tickets we have moved from "OSTicket" to RS. One feature being a constant pain for us is we can't seem to setup multiple recipients to updates (OSTicket called these collaborators).

    If someone emails in for support with a CC list we need those automatically included for all responses. Also i would be good to see a list of the other contact email addresses for any client so that we could tick to include them or exclude them much like you provide for reports and whom to receive.

    Hope this is an easy one to add, it will make our lives so much easier.

    For our support tickets we have moved from "OSTicket" to RS. One feature being a constant pain for us is we can't seem to setup multiple recipients to updates (OSTicket called these collaborators).

    If someone emails in for support with a CC list we need those automatically included for all responses. Also i would be good to see a list of the other contact email addresses for any client so that we could tick to include them or exclude them much like you provide for reports and whom to receive.

    Hope this is an easy one to add, it will… more

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14. Export tickets to csv limit by due date

    We would like to export tickets to csv limited by due date so we don't have to download and sort every ticket we've ever entered into RepairShopr

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15. AUTOMATE Special-Ordered Items into LOGISTICS upon Line Item Creation on INVOICES

    Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

    1. You must MANUALLY create a new Logistics entry.
    2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
    3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
    4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice created from the estimate conversion).

    Proposed Solution:

    Create a category called "Special-Order" to have built-in functionality like "Desposits". Adding anything to an Invoice (or upon Estimate conversion to Invoice) would AUTOMATICALLY create a Logistics entry with the description/cost/price/location referenced in the manual line item, and would AUTOMATICALLY link that Logistics entry to the ticket.

    The pending ticket charge would NOT need to be created, since the charge is already added to the invoice. This saves the step of creating the duplicate information in Logistics, AND having to add the pending ticket charge to an Invoice; which was why it was created on in the first place! Once the Special-Order part arrives, you would simply Complete the Logistics order and it would clear from the Logistics list.

    The most IMPORTANT reason for wanting to automate this is for returns. If a Special-Order line item gets removed from a ticket/invoice, it should AUTOMATICALLY return to the Logistics section - so it can be sorted to RMA or Refund. This is the only way we could ensure Special-Order parts are always billed OR credited, and don't end up just being deleted/lost/forfeited.

    PLEEAAAAAAAAAAAAAAAAAAAAAAAASE!

    Right now, if you estimate a line item that has to be special-ordered (a manual line item), once you convert that Estimate to an Invoice, these are the steps that must be made, in order:

    1. You must MANUALLY create a new Logistics entry.
    2. You then DUPLICATE the description, cost, and price from the Estimate, into the Logistics entry.
    3. You next SEARCH for the ticket in a big list, and link the Logistics entry to said Ticket.
    4. Finally, the Logistics charge shows as a Pending Ticket Charge, which must be added to an invoice (ie. the invoice created from the estimate… more
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16. Wave Accounting Integration

    Please revisit the Wave Accounting Integration. Their API is now available. Thank You!!

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17. Emails From Domain Assign to Customer Automatically

    It would be nice to define 1-3 email domain names to a company/customer so that any email from that domain name is automatically assigned to that company/customer.

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18. Labor log timer changes status from NEW to PROGRESS

    Please allow the labor log timer to change the ticket from NEW to IN PROGRESS.

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19. ALLOW CATEGORY DISCOUNTS!

    ALLOW CATEGORY DISCOUNTS!
    Hey RepairShopr Team!
    I have a pretty big feature request, that I feel the entire user base could make great use of!

    We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

    Primarily, Specific types of Invoice line items, such as Labor.

    I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

    I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on an invoice\estimate

    Due to the fact we have joint discounts, and the like for specific service line items, the standard Discount Inventory options (Amount or Percentage) do not allow us to utilize invoicing discounts without manual line item entries, and manual adjustments of line item pricing, by staff that have applicable permissions;
    due to the fact that the discount line items apply to the ENTIRE invoice\estimate. That means, parts, labor, and other items, miscellaneous or not, need to be Manually adjusted per item, or with a secondary line item set, and the line item description modified or changed, to keep track of why the line item was discounted.

    This would be much easier, if we had the ability, to classify an entire Product CATEGORY (Everyones individual names for their categories are likely different), instead of a Discount line item that requires adjustment every time. As I’m sure there are plenty of us who do not wish to discount a hardware part, but would discount a labor service and a software piece together.

    Currently When we attempt to create a new line item, We see this:

    https://imgur.com/ynZn7wB

    What I would love to see, is when we click the button for discount(amount or percent) when creating a line item, it would have a MULTI-SELECT DROPDOWN box, next to the Amount\Percent choices, that would allow us to choose only that single Category for discount, turning it into THIS:
    https://imgur.com/JpRfqAH
    Human Error is an impossible thing to eliminate in its entirety, and integrating this feature would prevent many of your clients, (Us included) from potentially discounting too much, or too little, on an invoice. Saving us all from potential loss of profit, and loss of customer in event a discount is applied incorrectly.

    Say for example we want to host a Sale on Laptop, or desktop computers which are individually categorized and include a discounted labor service with the purchase or either, or a discount on a software Addon. But not necessarily at the same percentage.
    an Employee\Technician\serviceman (whatever everyone prefers to call themselves) has to then manually attempt to calculate discounts into a single manual line item, with a negative price.

    Say the laptops are 30 percent off, and labor is 20 percent off, and software is 10 percent off.
    It gets very messy for a single person to figure out, and also causes a lot of lost time trying to “Crunch numbers”.

    When instead, With the ability to create line items on invoices from DISCOUNTED CATEGORIES, technician could add items like this :

    Pretend this is an invoice!

    Category/Description/Quantity/Rate/Extended (As listed on invoices\estimates)
    Laptop / Example / 1.0 / 999.99 / 999.99 *Exhibit A. 30% off
    Labor / Example / 1.0 / 500.00 / 500.00 *Exhibit B 20 % off
    Labor / Example / 1.0 / 250.00 / 250.00 *Exhibit B 20 % off
    Software / Example / 1.0 / 99.99 / 99.99 *Exhibit C 10 % off

    SUPERCOOLNEW DISCOUNT FIX (linked Category A)/description / 1.0. / -333.33 / -333.33
    SUPERCOOLNEW DISCOUNT FIX (linked Category B)/description / 1.0. / -150.00 / -150.00
    ^^^^^^total of 20% off all items in labor category^^^^^^^^
    SUPERCOOLNEW DISCOUNT FIX (linked Category C)/description / 1.0. / -9.99 / -9.99

    Allowing Techs to just add individual line items utilizing CATEGORY DISCOUNT eliminates mistakes, protecting company bottom line all around.

    In the backend, instead of having the discount utilize the Invoice Total for discounts, It would utilize the Item CATEGORY\QUANTITY\PRICE.

    Please contact me for more info, as I would love to help get this integrated ASAP.

    ALLOW CATEGORY DISCOUNTS!
    Hey RepairShopr Team!
    I have a pretty big feature request, that I feel the entire user base could make great use of!

    We hit a pretty big roadblock recently, particularly in the option to add multiple discounts to invoices.

    Primarily, Specific types of Invoice line items, such as Labor.

    I’m sure as all of us who use this platform know, We all offer Labor services, and Hardware items, in a few, if not many different flavors and types.

    I am Requesting a Add on feature option, to allow us to discount Specific line item Categories present on… more

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20. Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

    Adding images to assets as this is where we all go to view. We have multiple items in regards to one asset would be great to upload a image.

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