General
3762 results found
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DISABLE Customer Ability to REMOVE Stored Credit Cards in PORTAL
We're having issues with our contracted clients randomly and "accidentally" removing stored CC's from the customer portal. The ability to add cards makes sense, but since they can't choose which card is being billed (and therefore require us getting involved to adjust that), can we PLEASE have an option to disable removing cards from the portal?
This should exist as a global option in Admin settings (override all), as well as a setting on the individual schedule or customer. I know the disable option exists when there's a "contract", but our clients are under an indefinite term (unless manually cancelled)…
12 votes -
Add a translation/costumization possibility in everything the costumer can see (leads/widget)
Add a translation/costumization possibility in everything the costumer can see (leads/widget)
12 votes -
Hide cost when entering parts / looking at inventory
Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.
Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.
There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.
12 votes -
search all of things actually needs to search everything.
From comments on tickets, to parts orders, to parts on tickets. Everything needs to be searchable.
12 votes -
allows "canned responses" from estimate/invoice
you can send canned email responses from the ticket, but not when you create an invoice or estimate, it would be fantastic to open this option up to the estimate and invoice email screen
12 votes -
Require Ticket Completed Public Comment
It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.
12 votes -
Automatic addition of line item to an invoice
This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
A particular example is a invoicing fee.12 votes -
Improve the ticket issue types
We want to get super granular on the causes of tickets to help us with training, blogging, product development etc.
The current implementation isn't very good - an unordered , unstructured list which is time consuming to navigate.
Can you please update the ticket admin preferences screen to utilise the same structure as the inventory category editor?
The control already exists so I hope it wouldn't be too difficult to use the same structured, ordered, alpabetized list type in the ticket preferences as currently used in the inventory category editor.
It would really help in managing and therefore drilling down…
12 votes -
Different Estimate Templates
Could we possible have different Estimate Templates and be able to select which Template to use (like say from a dropdown list) while filling an estimate form?
This will be super handy for different types of customers(one for commercial custs and one for residential custs for example).
12 votes -
Customizable Templates
It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…
11 votesInteresting idea. We’ve had some people repurpose a template they’re not using (Estimates, for example) in exactly this way.
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GoToAssist Integration
Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!
11 votes -
Estimates created from the ticket screen should use parts on the ticket
When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.
Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.
11 votes -
Add Yelp to social media in Marketr
Please add Yelp to the social media in Marketr
11 votes -
Auto-fill device type after IMEI is inserted
There is a database for mobile phones, your competitors use it. It's a great time saver.
After you scan or type cell phone IMEI number it finds you the model.
Many of websites who buy used mobile phones have this integrated:
http://www.fonebank.com/sell_mobile_phones_cash.aspx
http://www.mazumamobile.com/sell_mobile_phones.phpSome sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
http://iphoneimei.infoiPhone 4
16GB Black
IMEI: 01xxxxxxxxxxxxxx
Activated: Yes
Find My iPhone: Off
Telephone Technical Support: Expired
Repairs & Service Coverage: Expired
Estimated Purchase Date: June 20, 2011
Contract: Expired
Carrier: Check Carrier
SIM Lock: Locked11 votes -
Customer purchase order # on Ticket
It would really help if we could enter the customer purchase order # on the ticket and not just the invoice.
11 votes -
trade
I have customers who trade their old machine in for for $$$ off their new machine. I would like to be able to scan/enter the serial # of the machine they traded in so that i have record of it. I have a button for trade ins but It would be nice if i could keep record of the serials.
11 votes -
Client Portal - add "Hide Invoice" for better client portal filtering
This is hopefully simple...
Add a hide invoice button to the client portal "open ticket" area...
Also... it'd be great to not have a 20 ticket limit in this area. Maybe add pages to this...
Right now, our larger clients are having a VERY DIFFICULT time using the portal due to these limitations.
Thanks
11 votes -
Allow the option to search by Physical Location (i.e. Bin #) in the inventory page
It would help if we could look up a bin # and find out all of the inventory that should be in that bin. Then if we type in P1 for example, it would show us everything that should be in P1. This would help a lot with my inventory system. Or the best thing may be to add an advanced search to inventory, and then we can search just that field.
11 votes -
Enable signatures on Windows tablets without requiring the individual signature pads
We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.
11 votes -
Customer Purchase Price Generation
It would be fantastic to have a system where my employees can simply click options of the device and condition and it can spit out a price. Something exactly like gazelle offers. Then we can control it on the back end, by adding options and the prices that come out. It wouldn't have to be fancy, but would really help us out.
11 votes
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