General
3762 results found
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Allow Price to be changed Mobile app
On the mobile app (IOS or Android) when adding items to the invoice it won't let you change the price of the item. For instance, I charge an hourly rate of $100, but if the client only goes 30 minutes then I need to be able to change my hour quantity to .5 for $50.
12 votes -
To Do List
Hello! i just have a suggestion i think would be really good to have in repairshopr.
I would like the ability to create a to-do list. That way i can make a list of all orders an employee should to on he's work day. It would also be nice if it was possible to somehow show myself and the employees the order they should be working on the orders. I know we have the reminders and appointment functions but they are very much dependent on time. All i would like to, is to go into one order and click actions->…
12 votes -
DISABLE Customer Ability to REMOVE Stored Credit Cards in PORTAL
We're having issues with our contracted clients randomly and "accidentally" removing stored CC's from the customer portal. The ability to add cards makes sense, but since they can't choose which card is being billed (and therefore require us getting involved to adjust that), can we PLEASE have an option to disable removing cards from the portal?
This should exist as a global option in Admin settings (override all), as well as a setting on the individual schedule or customer. I know the disable option exists when there's a "contract", but our clients are under an indefinite term (unless manually cancelled)…
12 votes -
Hide cost when entering parts / looking at inventory
Sometimes you need to add a part to add/view charges or you want to go into inventory to look up a quantity or sales price.
Right now you have to make sure the client can not see your screen as you obviously don't want clients to know what the markup is.
There should be an option to HIDE the cost of an item when putting in add/view charges as well when you are in inventory.
12 votes -
Improve the ticket issue types
We want to get super granular on the causes of tickets to help us with training, blogging, product development etc.
The current implementation isn't very good - an unordered , unstructured list which is time consuming to navigate.
Can you please update the ticket admin preferences screen to utilise the same structure as the inventory category editor?
The control already exists so I hope it wouldn't be too difficult to use the same structured, ordered, alpabetized list type in the ticket preferences as currently used in the inventory category editor.
It would really help in managing and therefore drilling down…
12 votes -
Password Log under Customer Detail
It would be nice to track generic logins passwords, such as those for webhosting, etc.. under the customer's detail page. Also this would need to tie into the granular permissions so that only certain individuals would have access to it. Additional wishlist items in relation to this would be the customer could submit logins to this "Password Vault" from the customer portal without actually retaining any visibility or access to the vault. (Or maybe the submission could just forward into the leads page with some generic text such as: Customer <blank> just submitted a login for review.
12 votes -
Deposit amount to Estimates
It would be nice to have the option to add a required deposit amount or percentage to an estimate. Also maybe expand on options for estimates for things that are reoccurring.
12 votes -
Completed Bundled Item = New Asset
How about the function to, build a bundle which consists of multiple computer parts to build one whole computer. All the parts would be tracked from a purchase order, to the store, into the computer, and to the customer.
If when you complete this bundled item, it will add itself into inventory (this way we can transfer computers from to store)
However you assign this inventory item as an "asset" instore, that way when you sell this computer to a customer, it automatically assigns as an asset.
This would offer complete tracking and we really need it when building computers.…
12 votes -
Bulk vendor import.
An option to import multiple vendors at one time.
12 votes -
Attach Lead to Ticket
For those of us who have client that like to create a new email instead of responding to ticket email. It would be nice to attach information that comes in on a Lead to a ticket. Instead of having to create the ticket from the Lead, then merge it to the original ticket.
11 votes -
Autotask RMM integration
We are now using Autotask's RMM (formerly centrastage) any way a ticketing integration is possible? with the RMM not the CRM.
11 votes -
Update Communication Log to tickets and tickets to Communication logs
We are trying to streamline customer contact logs. Right now when a customer calls or visits we need to add a log from the customer's Info screen and then copy and paste the update into the ticket. Or if we are updating a ticket from a call or visit, we update the ticket and then copy and paste that into the communication log.
It would be nice to have a way to update the ticket directly from the customer's info screen to the ticket that we are working on. And a way to Update the communication log from the ticket…
11 votes -
Ticket Collaborators / Multiple recipients
For our support tickets we have moved from "OSTicket" to RS. One feature being a constant pain for us is we can't seem to setup multiple recipients to updates (OSTicket called these collaborators).
If someone emails in for support with a CC list we need those automatically included for all responses. Also i would be good to see a list of the other contact email addresses for any client so that we could tick to include them or exclude them much like you provide for reports and whom to receive.
Hope this is an easy one to add, it will…
11 votes -
Emails From Domain Assign to Customer Automatically
It would be nice to define 1-3 email domain names to a company/customer so that any email from that domain name is automatically assigned to that company/customer.
11 votes -
Ability to breakup bulk items ordered from vendor into individual inventory items
I need the PO to equal the item at the vendor, but the vendor will have
lots on sale that are specifically designed for single use resale.Memory
Cleaning supplies
Keyboards
Mice
USB Memory
SDcard memoryThe list goes on and on.
11 votes -
Place deposit on customer account (not on ticket)
I'd like the ability to make a deposit from the customer account screen. We take deposits when customers make appointments, and we'd rather not have to make a ticket for this. We've been using the payments feature, but that makes billing clunky. It would be nice if when you got to invoicing it would detect store credit, or a deposit and it would automatically apply it. In other shop management programs there is usually a check box that says "Do not apply credit" if the customer doesn't want to use their deposit.
11 votes -
Alert if snail mail stamps are getting low
I know that the stamps credits are available in the consumables report, but that report is not scheduled, so I ultimately forget to go look and who-knows how many invoices don't physically go out (super important now that many e-mailed invoices go to junk)! Please either send an automated alert if SMS or Stamp credits are getting low, allow us to set the system to auto-purchase more credits, or at least allow us to schedule the consumables report so I can at least monitor it.
11 votes -
Serial number is unique for Asset type
We have assets, that are different types, but have identical serial numbers. It would be great, if we could set it so that the serial number is unique for the asset type and not for all assets.
11 votes -
Add captcha to this area, feedback.repairshopr.com, or whatever system is letting massive numbers of bots post to it.
Goodness, this thing is full of spam trash to a silly degree, making all but the oldest/biggest items impossible to find. I don't know about anyone else, but this feels some combination of unprofessional and uncaring. I really like RS and want to see it improve, but this kind of silly thing inhibiting discourse is awfully discouraging.
For the record, at time of writing, the vast, vast majority of the first 19 pages when sorting ideas by 'new' are said seemingly bizarrely off-topic trash.
11 votes -
Customizable Templates
It would be nice if we could create custom templates using the foundation already in place with the invoice template features. I am thinking along the lines of custom letters, proposals, etc using the same tags already being used on the invoice templates. We often send letters to customers or potential customers introducing ourselves. It would be nice if we could create a template for that type of thing using the tags already in repairshopr so that it automatically populate name and address information. Maybe even create a tag for ticket or asset name so we could refer to that…
11 votesInteresting idea. We’ve had some people repurpose a template they’re not using (Estimates, for example) in exactly this way.
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