Improve the ticket issue types
We want to get super granular on the causes of tickets to help us with training, blogging, product development etc.
The current implementation isn't very good - an unordered , unstructured list which is time consuming to navigate.
Can you please update the ticket admin preferences screen to utilise the same structure as the inventory category editor?
The control already exists so I hope it wouldn't be too difficult to use the same structured, ordered, alpabetized list type in the ticket preferences as currently used in the inventory category editor.
It would really help in managing and therefore drilling down on the ticket types being recorded.
Thanks
Jason Jennings
shared this idea
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Please look into this, the current implementation of most lists is really poor. The referral sources list is also bad - unstructured and quickly becomes a mess. Please replace all these lists with nice structured ones like you have in the inventory screen.