General
3762 results found
-
Schedule text messages for a later time and date
Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our…
12 votes -
SMS ticket updates - simplify
The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.
12 votes -
Allow Editing of the Order of Dropdown Entries in Asset Custom Fields
We have a few Custom Asset Fields where we use the Dropdown Entry option for the field type. The problem is, when I go in to edit those Dropdown Entry Answers (ex. Add answer).
I like having my dropdown entries listed in alphabetical order, which is disrupted when I have to add a new answer. So, to have these answers listed in order, I have to copy and paste them into the new positions.
(ex. Asset Custom Field Dropdown Entry Answer #1 = Beta, but when I go to add the new answer, Alpha, I filled in Alpha as Dropdown…
12 votes -
Allow Appointment Time Range Windows
It would be nice to schedule an appointment window for our clients. For example, due to scheduling, we can't always arrive at an exact time, so we typically say that we'll be there sometime between say 12PM and 1PM.
For now we've added this to our appointment e-mail template:
"Note: A technician will arrive within 60 minutes of the above Appointment Time."12 votes -
Add pics to inventory and POS!!!
The inventory system and POS need image support for items. This would help tremendously with training new staff in how to use these aspects of repairshopr. It is very easy to get lost in all the text of the POS and inventory systems. You've done a great job with images in the ticket system, now carry it forward!
12 votes -
Add a permission option to remove user from ticket assignment
The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.
A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.
In our…
12 votes -
Profit & Loss Report - Report On Accrual Instead Of Cash
Here in Australia we have two forms of reporting both our BAS and our Tax for EOFY. Cash and Accrual basis. Cash basis means that as a business I do not report receiving an income until i have actually received payment for an invoice. Accrual basis means that i must report income as soon as the invoice has been generated regardless of if i have been paid or not.
For my business we are Accrual basis and using Xero for our accounting platform. Invoices are generated in RS and synced directly to our Xero. Because I report accruals as soon…
12 votes -
GST on purchase order
It would be great if we could add GST onto our purchase orders.
12 votes -
Integrate Warranty Life
RepairQ currently integrates this company into there system. We are partnering with them as a repair center and would be a great benefit if we could do the same with Repairshopr
12 votes -
Ticket automation to change the due date
To make it possible to be automated that if you do an action such as approve an estimate or take a deposit the due date will change.
Thanks
12 votes -
Non-Taxable Labor Setting
Would be nice if we had a setting we can select for non-taxable labor on parts we install. California and other states don't charge tax on repair work. Instead of having to bundle every item in the inventory with an appropriate labor charge. Where we enter the cost of a product in out inventory, we can then put the total price for parts+labor, and the tax will only be applied to the cost of the part.
I.E. iPhone 6 screen, our cost is $40, sell to customer for parts and labor $125.
Ticket would read:
iPhone 6 Parts/Install ... $125…
12 votes -
Deposit amount to Estimates
It would be nice to have the option to add a required deposit amount or percentage to an estimate. Also maybe expand on options for estimates for things that are reoccurring.
12 votes -
Choose calendar to view
Hi
Would it be possible to create different calendars for each technician and then, all technicians can access to move and arrange appointments.
i.e Our reception runs three peoples calendars but can not choose to see one at a time so is very confusing.
12 votes -
ticket status on part status page
Our technical department always ordering spare part, but commercial department and logistic department always looking ticket status before take action into. can we request one more column on part status page as ticket status.so they can proceed to order for some specific status tickets only.
12 votes -
Offer a feature to create a statement for a customer based on invoices within a certain time period (last month, last year).
We've been asked by customers to provide a statement of their spendings for last year, and could not find a way to create a report that would show the info in a statement form. The only way to do it is to create a report with a complete invoice dump, and then use the relevant details for the specific customer (a bit too long of a process..)
12 votes -
Allow Price to be changed Mobile app
On the mobile app (IOS or Android) when adding items to the invoice it won't let you change the price of the item. For instance, I charge an hourly rate of $100, but if the client only goes 30 minutes then I need to be able to change my hour quantity to .5 for $50.
12 votes -
Add location tab to assets
Maybe I'm the only one, but I feel like the asset manager could use some adjustments to become a more valuable tool. I would love to see assets get the same level of location tracking as inventory items. It would be nice if you could assign an asset to one of your locations the same as in the inventory and then use the logistic transfer request for assets the same way you would with inventory items. Our company has a lot of assets that move from location to location for service and other use so right now we have custom…
12 votes -
Bulk vendor import.
An option to import multiple vendors at one time.
12 votes -
To Do List
Hello! i just have a suggestion i think would be really good to have in repairshopr.
I would like the ability to create a to-do list. That way i can make a list of all orders an employee should to on he's work day. It would also be nice if it was possible to somehow show myself and the employees the order they should be working on the orders. I know we have the reminders and appointment functions but they are very much dependent on time. All i would like to, is to go into one order and click actions->…
12 votes -
Add product serial numbers to API
Seems there is currently no way to view or assign product serial numbers from the API - any plans to add this?
12 votes
- Don't see your idea?