General
3762 results found
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Add charges overview to Ticket print out.
We like to provide paper work with a job when it's collected, but currently we are having to print off multiple sheets of paper to ensure has details of the jobs notes and invoice details.
Would it be possible to add the charges applied to a ticket to the print out template so everything could be included in one print?
Many thanks.
12 votes -
Automatic Printing for Specific Ticket Types
Would be great if we could select a set of Ticket Types or Custom Ticket Types to have automatically print.
i.e. We do a lot of Helpdesk (remote) jobs which we have no need to print ticket receipts. But for jobs that come into the Workshop we would give a ticket receipt. Although it is very easy to forget to print one.
12 votes -
Add "Last Quarter" to Sales Tax Report
The sales tax report has several pre-populated drop downs. Unless I am not seeing it, "Last Quarter" isn't one of them. Since many of us report taxes after the quarter ends for the previous quarter, it would seem logical to have a drop down choice for Last Quarter.
12 votes -
SMS ticket updates - simplify
The method of contact for a customer is likely to be the same throughout the ticket duration, would it be easier if all tickets comments were sent by sms if sms was enabled and email if not. Alternatively if there was a preferred communication option (email or sms), seems really complicated at the moment in that you need to enable sms, select dont email, insert the sms message and then insert text into the email body. If their was a radio button or drop down that gave an option for sms or email.
12 votes -
Allow Editing of the Order of Dropdown Entries in Asset Custom Fields
We have a few Custom Asset Fields where we use the Dropdown Entry option for the field type. The problem is, when I go in to edit those Dropdown Entry Answers (ex. Add answer).
I like having my dropdown entries listed in alphabetical order, which is disrupted when I have to add a new answer. So, to have these answers listed in order, I have to copy and paste them into the new positions.
(ex. Asset Custom Field Dropdown Entry Answer #1 = Beta, but when I go to add the new answer, Alpha, I filled in Alpha as Dropdown…
12 votes -
Add a permission option to remove user from ticket assignment
The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.
A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.
In our…
12 votes -
Ticket automation to change the due date
To make it possible to be automated that if you do an action such as approve an estimate or take a deposit the due date will change.
Thanks
12 votes -
ticket status on part status page
Our technical department always ordering spare part, but commercial department and logistic department always looking ticket status before take action into. can we request one more column on part status page as ticket status.so they can proceed to order for some specific status tickets only.
12 votes -
search all of things actually needs to search everything.
From comments on tickets, to parts orders, to parts on tickets. Everything needs to be searchable.
12 votes -
allows "canned responses" from estimate/invoice
you can send canned email responses from the ticket, but not when you create an invoice or estimate, it would be fantastic to open this option up to the estimate and invoice email screen
12 votes -
Require Ticket Completed Public Comment
It would be helpful if a Public Comment with the status completed was required before a ticket can be resolved. My techs sometimes forget to submit their comments before resolving. Or they make them private since the default to public option for tickets does not work.
12 votes -
Automatic addition of line item to an invoice
This would allow either a global or per customer automatic entry of particular line items to an invoice when it is created.
A particular example is a invoicing fee.12 votes -
Different Estimate Templates
Could we possible have different Estimate Templates and be able to select which Template to use (like say from a dropdown list) while filling an estimate form?
This will be super handy for different types of customers(one for commercial custs and one for residential custs for example).
12 votes -
MarketR CC Tech on email sent
Email tech, or admin a copy of the email sent to client.
This way we can do a phone call follow up as well.12 votes -
Decimals in inventory item discount percentage
The inventory item discount percentage currently only works for whole percentage, i.e 2% . We would like to see decimal percentages i.e. 2.2%
12 votes -
Bring Back the More DETAILED Register History Report
The Register History (recent 50 entries) used to have more helpful information that made it very easy to quickly verify the register was counted/closed properly. The existing columns (now removed) included "Expected Amount" and "Difference".
This was super helpful, being that I was able to do a cash audit for a 1-week history for any register in under 30 seconds.You could simply look at "Difference" to see if the register ever closed for an amount different than what was "Expected". If so, you could look at the day's detailed PDF. If not, you're records were essentially "As Expected".
There's already…
12 votes -
Auto-save in fields after entry
I know there's a save button on a number of fields, but I can't tell you how many times I've lost information I've typed, especially on the invoice section. I'm so used to say, QB Online or other platforms where you just tab over and the field auto saves.
For instance, in the invoice description, when you tab over afterward, then you change qty or price, it's be nice if it auto-commits whatever information has been entered before calculating. Even, for a start, if just prior to recalculating, it committed whatever was in the description, would make our lives much…
12 votes -
Allow Appointment Time Range Windows
It would be nice to schedule an appointment window for our clients. For example, due to scheduling, we can't always arrive at an exact time, so we typically say that we'll be there sometime between say 12PM and 1PM.
For now we've added this to our appointment e-mail template:
"Note: A technician will arrive within 60 minutes of the above Appointment Time."12 votes -
Add pics to inventory and POS!!!
The inventory system and POS need image support for items. This would help tremendously with training new staff in how to use these aspects of repairshopr. It is very easy to get lost in all the text of the POS and inventory systems. You've done a great job with images in the ticket system, now carry it forward!
12 votes -
Offer a feature to create a statement for a customer based on invoices within a certain time period (last month, last year).
We've been asked by customers to provide a statement of their spendings for last year, and could not find a way to create a report that would show the info in a statement form. The only way to do it is to create a report with a complete invoice dump, and then use the relevant details for the specific customer (a bit too long of a process..)
12 votes
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