3762 results found

1. Allow for Cash Rounding

   Here in New Zealand our smallest coin value is 10cents. If we have a product for say $10.99 and we apply a cash payment it expects $10.99 cash in, rather than $11.00

   Would be great to allow an auto rounding facility for specific payment types ie cash and vouchers etc.

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2. Set Different Default Ticket Due Dates for Custom Field Type

   Its great that now the default ticket due date is editable in Ticket Preferences. However we repair a wide variety of devices, with different due dates. For example if we are fixing a phone we usually have the ticket due in an hour, if its a PC its usually due within 24 hours, if its a cattle preg tester its due within a week.

   Our preference is for the default to be variable based on Custom Field Type, or Issue Type.

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3. Recurring invoice / contract, option to create invoice 30 days before?

   We have a lot of recurring invoices set up. Many are monthly recurring charges, but we have a fair amount of annual charges. It would be really nice to have an option to generate the invoice 30 days before the contract is set to renew. As it stand now, the invoice (if set for annual) generates on the anniversary date, when technically the invoice is due. We'll then need to wait 30 days for the client to pay, which is actually a month past due. This also goes for Quarterly and bi annual billings.

   Is this already an option that I'm missing? In the recurring invoice, there is an option to "create ticket 1 month before contract expires" It would be nice if there was another check box for "create invoice 1 month before contract expires".

   We have a lot of recurring invoices set up. Many are monthly recurring charges, but we have a fair amount of annual charges. It would be really nice to have an option to generate the invoice 30 days before the contract is set to renew. As it stand now, the invoice (if set for annual) generates on the anniversary date, when technically the invoice is due. We'll then need to wait 30 days for the client to pay, which is actually a month past due. This also goes for Quarterly and bi annual billings.

   Is this already an option that… more

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4. Assets info on Invoice

   it would be great to add the asset to the invoice so the customer can see which device the invoice is relating to

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5. Auto close tickets after payment is received

   Once invoice is created and payment is received, would be great to have a setting where the ticket is auto-resolved because payment has been taken. Speeds up work flow and reduces number of clicks.

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6. Mobile Barcode or App.

   Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!

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7. Convert a Part Order to a new Inventory item

   It would be handy to create a new inventory item straight from a part order, a button that would lead me to a new part creation page.

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8. Apply Contract Pricing Discounts to Product Categories

   Hey everyone, lets talk about Contract Pricing and discounts.

   I have a ton of items in product categories, and some of my customers get a discount based on the product category, which we try and handle through Contracts.

   Here's a scenario:

   I have a customer that resells small cylinders of gas that we manufacture in house. My margin on these is decent, so they get 30% off our list pricing of any gas. The problem is that there are something like 300 SKUs easily in this category. I can't add all of these manually every time we get set up a new distributor. In addition, we add to this list of cylinders all the time, so we would then need to add the new pricing to each and every distributor individually.

   Other items, like parts, I get much less margin on, so their discount may be 5% across the board. Again, there are TONS of SKUs here, so it's difficult to add them all individually.

   What I'm asking for is a way to add a discount in the contract, by percentage, to a CATEGORY of product. For instance, you could set all items within a category to get 30% off, and it would apply to all tickets, invoices, and estimates.

   This would be a MASSIVE help to keeping everyone's pricing straight. In industrial B2B world, it's pretty standard to discount based on product category, so my customers tend to expect it of me.

   James Moore

   Hey everyone, lets talk about Contract Pricing and discounts.

   I have a ton of items in product categories, and some of my customers get a discount based on the product category, which we try and handle through Contracts.

   Here's a scenario:

   I have a customer that resells small cylinders of gas that we manufacture in house. My margin on these is decent, so they get 30% off our list pricing of any gas. The problem is that there are something like 300 SKUs easily in this category. I can't add all of these manually every time we get set up… more

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9. Add Notes or Reason Why the customer declined the estimate

   Adding a pop-up box, when the customer presses the decline button on an estimate from the customer portal. Allowing them to give a reason why they declined the estimate.

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10. Device Selector

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example. Iphone 6, Manufacturer Apple. Release date 2014, Internal Memory 64gb, 128gb colors: blue, white, red. Model Numbers A123 -> GSM -> Carriers Altel, Sprint, Verizon.

    The idea is that the info in this database can be relational. So if you have an iphone from a customer select that model to start then start filling in fields in any order and it will eliminate all models and start populating the data for this particular device. Say if you select Verizon as a carrier but they only support two model numbers you would only see those two in the list to choose from.

    These same devices can be looked up in the same database to add them as an asset or for sale as a product. Pictures would be in a central database and we won't have to each find an image for an iphone 6 again and again.

    The idea is similar to how media servers look up data about a particular movie. Images, Release dates and descriptions do not need to be created again and again.

    Access to this database can be licensed to third parties too.

    Let's face it we all work on the same devices why not make a central database with images and model specs on these devices so it they can be added to inventory or created into assets. There is not sense in typing in the same info again and again.

    I imagine it would be used this way. A new device comes into the market one person adds that device and shares it with the community by selecting a checkbox to share the device. We populate the info as a community or the first person can populate the info.

    For example.… more

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11. the ability to select an area to enter text with my mouse when making an invoice

    it would be super nice if i could select an area, with the mouse, in the description text box to enter text while making an invoice...

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12. Schedule text messages for a later time and date

    Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our customers into coming and picking up devices.

    Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our… more

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13. Profit & Loss Report - Report On Accrual Instead Of Cash

    Here in Australia we have two forms of reporting both our BAS and our Tax for EOFY. Cash and Accrual basis. Cash basis means that as a business I do not report receiving an income until i have actually received payment for an invoice. Accrual basis means that i must report income as soon as the invoice has been generated regardless of if i have been paid or not.

    For my business we are Accrual basis and using Xero for our accounting platform. Invoices are generated in RS and synced directly to our Xero. Because I report accruals as soon as the invoice hits my Xero account it is counted as revenue and reported to the ATO during my BAS and EOFY filings.

    The issue i have found with RS is with the current Profit & Loss Report. When i run this for last financial year for example i notice a significant difference in the figures reported by RS to the figures that my Xero P&L report shows (in my case for the 15/16 FY was about $30,000 difference) which at first can be extremely concerning. After some further research i worked out that the RS P&L report is infact reporting its sales figures based on a "Cash" accounting method.

    Although i can get this data from my accounting system the report is very handy to run to ensure that all your figures match up correctly prior to submitting any EOFY information. I have no doubt that other Australian businesses would benefit from having this report being able to show it's figures based on either Cash or Accrual basis especially businesses that are not using a cloud accounting platform like Xero or QB, as currently any business in that situation for example using MYOB + RS and happen to report their revenue based on Accruals they would not be able to get an accurate indication of their sales figures with the current reports in RS.

    Here in Australia we have two forms of reporting both our BAS and our Tax for EOFY. Cash and Accrual basis. Cash basis means that as a business I do not report receiving an income until i have actually received payment for an invoice. Accrual basis means that i must report income as soon as the invoice has been generated regardless of if i have been paid or not.

    For my business we are Accrual basis and using Xero for our accounting platform. Invoices are generated in RS and synced directly to our Xero. Because I report accruals as soon… more

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14. GST on purchase order

    It would be great if we could add GST onto our purchase orders.

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15. Integrate Warranty Life

    RepairQ currently integrates this company into there system. We are partnering with them as a repair center and would be a great benefit if we could do the same with Repairshopr

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16. Non-Taxable Labor Setting

    Would be nice if we had a setting we can select for non-taxable labor on parts we install. California and other states don't charge tax on repair work. Instead of having to bundle every item in the inventory with an appropriate labor charge. Where we enter the cost of a product in out inventory, we can then put the total price for parts+labor, and the tax will only be applied to the cost of the part.

    I.E. iPhone 6 screen, our cost is $40, sell to customer for parts and labor $125.

    Ticket would read:

    iPhone 6 Parts/Install ... $125 (tax would only be applied to the $40)

    This way we wouldn't have customers being able to see the cost of our part and the amount of labor we are charging them.

    This only has to be a setting when we input inventory that we can click once and be done.

    Would be nice if we had a setting we can select for non-taxable labor on parts we install. California and other states don't charge tax on repair work. Instead of having to bundle every item in the inventory with an appropriate labor charge. Where we enter the cost of a product in out inventory, we can then put the total price for parts+labor, and the tax will only be applied to the cost of the part.

    I.E. iPhone 6 screen, our cost is $40, sell to customer for parts and labor $125.

    Ticket would read:

    iPhone 6 Parts/Install ... $125… more

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17. Choose calendar to view

    Hi

    Would it be possible to create different calendars for each technician and then, all technicians can access to move and arrange appointments.

    i.e Our reception runs three peoples calendars but can not choose to see one at a time so is very confusing.

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18. Add location tab to assets

    Maybe I'm the only one, but I feel like the asset manager could use some adjustments to become a more valuable tool. I would love to see assets get the same level of location tracking as inventory items. It would be nice if you could assign an asset to one of your locations the same as in the inventory and then use the logistic transfer request for assets the same way you would with inventory items. Our company has a lot of assets that move from location to location for service and other use so right now we have custom fields which gets to be a pain to keep track of. Just a thought anyways

    Maybe I'm the only one, but I feel like the asset manager could use some adjustments to become a more valuable tool. I would love to see assets get the same level of location tracking as inventory items. It would be nice if you could assign an asset to one of your locations the same as in the inventory and then use the logistic transfer request for assets the same way you would with inventory items. Our company has a lot of assets that move from location to location for service and other use so right now we have custom… more

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19. Add product serial numbers to API

    Seems there is currently no way to view or assign product serial numbers from the API - any plans to add this?

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20. Add a translation/costumization possibility in everything the costumer can see (leads/widget)

    Add a translation/costumization possibility in everything the costumer can see (leads/widget)

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