3763 results found

1. Allow integration with PC-Doctor Service Center Remote

   Allow integration with PC-Doctor Service Center Remote. This set of tools allows you to run a whole battery of remote hardware diagnostics. The session initiation already requests (but not require) a ticket number along with other pertinent information. This information could be plugged in automatically when launched from an integrated RepairShopr ticket. This integration could really streamline the use of both applications.

   More Information:
   http://www.pcdremote.com
   http://www.pcdservicecenter.com

   Press Release:
   http://www.pc-doctor.com/company/pr-articles/123-pc-doctor-introduces-cloud-based-remote-diagnostics-tool-for-service-technicians

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2. Ability to Change the Device Type (ATT to Unlocked)

   Right now it is a nightmare to change a device from ATT to unlocked. If we purchase a device from a customer and accidentally purchase it as a network specific device and then get it unlocked, there is no easy way other than to refund the original customer purchase and repurchase the item back.

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3. Create Customer Purchases from Customer Assets

   I realize this has been a subset of other suggestions a number of times, but all of those seem to be marked as "Completed."

   First of all, Kudos to the team for getting the first round of Refurb Processing live! Now If I could just use it in a way that makes sense to me.

   Doing multiple things at once as I tend to do, I wanted to do the following:

   1. Get all of the Custom Fields set up for monitors (finally)
   2. Create an Asset that is a monitor (Reclaimed/Donated)
   3. "Purchase" the Monitor(Asset) with all of the fields and data I just spend an hour typing
   4. Move it into the Refurb Pipeline (really want to play with it with a real item)

   I can do 1 and 2, but there is no link from 2 to 3 so I would have to purchase it manually, And for me, that might be okay if I could associate the asset with the inventory/refurb item, or even create a ticket in the refurb section or attach both the asset and the refurb object to a created ticket.

   If I cannot purchase assets and I cannot create tickets for the refurb work (the single page is far too limiting), then I might as well create a full asset, track it with tickets, print everything, put it in Customer Purchases manually, and put it straight into inventory including a link to that assets page (which is what I am doing now).

   That is painful and convoluted.

   This is not:
   Press a purchase this asset button on the page of each asset (or a purchase these assets on a page with multiples (assets page, customer's page, etc))
   Asset moves to Internal Assets (Do we have this or did I set mine up), creates the customer purchase as is already done, and offers option to put it in inventory or refurb.
   If Inventory, generates the inventory Item (linked to the asset), or
   if refurb, creates a refurb-specific ticket with the asset attached, which when completed, rolls everything together and follows the preceding inventory path.

   As I said, I know it has been discussed, just bumping it up a little higher on the screen. (I also realize that things that are easy to operate are not even close to easy to code, And I seriously thank all of you for what you do.

   Jason

   P.S. If any of that is confusing, I am gonna blame the tiny text window. :-)

   I realize this has been a subset of other suggestions a number of times, but all of those seem to be marked as "Completed."

   First of all, Kudos to the team for getting the first round of Refurb Processing live! Now If I could just use it in a way that makes sense to me.

   Doing multiple things at once as I tend to do, I wanted to do the following:

   1. Get all of the Custom Fields set up for monitors (finally)
   2. Create an Asset that is a monitor (Reclaimed/Donated)
   3. "Purchase" the Monitor(Asset) with all of the fields and data… more
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4. Comodo One integration

   Comodo One integration

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5. On parts order list screen, add a quick button for received item.

   Instead of editing the parts order, a quick received button would be great.

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6. Account Number for Customers

   As a managed service provider it is important to keep customers organized. Currently, there is no way to add an account number to customer other than using Custom Fields. This works for initial use, but the account numbers are not searchable in the Customers tab rendering the custom field useless. Also, if there was an internal account number we could add an account number tag onto invoices, tickets, etc.

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7. Make Private comments editable

   Make Private comments editable.
   I know this has been raised before but it would be soooo helpful to be able to edit private comments so we can add job notes etc in a continuous stream rather than having to copy paste and throwing out all the date stamps.

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8. Facebook Appointments

   Hi,
   Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
   The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
   This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.

   Thank you

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9. Quoting vs. Estimate

   Our business is quite interested in going ahead with RepairShopr as it ticks a lot of boxes for us, expect for one major (to us) feature. At the moment the Estimate system available within RepairShopr seems to be locked into the start of the workflow, and not much ability to be used at any other point in it.

   Our business is majority focussed on repairs and currently receive around 100 jobs a week. Of the non-warranty jobs from these we need to quote the repair before completing work, so quoting is a fairly big part of our work.

   The process for quoting at the moment is:
   - All repairs booked in individually so they can be tracked,
   - As time allows, ticket actioned by workshop to assess fault and parts/work required to repair,
   - Job ticket provided to office for quote creation and to follow up with customer.

   As it stands at the moment there does not seem to be a way for the ticket line items to be used to create a estimate, only an invoice.

   Selecting "New Estimate" creates an estimate that references the ticket, but does not bring across any of the ticket line items. If changes are made to new estimate, they do not update ticket. This creates a lot of double handling of data and increases chances of error.

   Having a Make Quote button (like the Make Invoice one) would good, or even for the estimate option be able to be generated after ticket creation and fully related to the ticket workflow (line items, job status, Assignee etc). Really all the quote is, is an invoice with a different title.

   I'm creating this post to find out if anyone else out there has similar thoughts.

   Our business is quite interested in going ahead with RepairShopr as it ticks a lot of boxes for us, expect for one major (to us) feature. At the moment the Estimate system available within RepairShopr seems to be locked into the start of the workflow, and not much ability to be used at any other point in it.

   Our business is majority focussed on repairs and currently receive around 100 jobs a week. Of the non-warranty jobs from these we need to quote the repair before completing work, so quoting is a fairly big part of our work.

   The process… more

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10. Credit Card Convenience Fee

    As I roll into 2020 and review my previous year, one of my large expenses is credit card processing fees. I've renegotiated my Vantiv contract as well as looked at alternatives. Regardless, I've left over $6,000 on the table in fees.

    I've noted that a lot of my customers and local businesses (restaurants, gift shops, smaller hotels) are all now starting to charge a "Convenience Fee" on credit card transactions to recoup the ever increasing fees that are paid to process the card.

    After a lot of review, there are no Federal restrictions and this is handled on a state by state level.

    Some states call a "Credit Card Surcharge" illegal. However those same states have no problem with a "Convenience Fee".

    There then of course if your merchant processing agreement.

    Regardless of that discussion, I would like to see in the system the ability to enable a "Convenience Fee" or something of that nature on credit card transactions.

    From a system point of view call it an "Additional Fee" or anything you want to call it, but allow the business owner to put in either a percentage of the total sale or a flat transaction fee that is added to each invoice.

    I have tested using an additional sales tax and that works, but it's tremendously misleading on the invoice and I want to be as transparent with customers as possible.

    With the increasing fees that businesses pay, the huge confusion based on what card the customer uses, loyalty cards, pin verses swipe, online verses card present, I think a lot of business owners would like to lower their processing expenses and have the ability to recoup some of the fees.

    As I roll into 2020 and review my previous year, one of my large expenses is credit card processing fees. I've renegotiated my Vantiv contract as well as looked at alternatives. Regardless, I've left over $6,000 on the table in fees.

    I've noted that a lot of my customers and local businesses (restaurants, gift shops, smaller hotels) are all now starting to charge a "Convenience Fee" on credit card transactions to recoup the ever increasing fees that are paid to process the card.

    After a lot of review, there are no Federal restrictions and this is handled on a state… more

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11. Mobile Barcode or App.

    Being that a lot of us in the shop use iPhone's or iPad's; having a mobile barcode option to quickly pull up a client would be very handy. I'm not sure if this can be done via the mobile version of the site or not but also an App (even if just tied to the mobile version website) would be awesome!

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12. Import non-stocked items from estimates to parts tab

    We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?

    As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the technician being at their bench when the estimate is approved, and the non-stocked parts would get ordered the same day the estimate is approved by the customer.

    Just a thought. Thanks!!

    We only keep a small number of parts on hand to help keep overhead costs low. Consequently, a lot of our parts are special order. Would there be a way to have non-stocked parts entries from an estimate automatically populate into the Parts tab once the estimate is marked approved?

    As it stands now, when the technician receives an approved estimate, he/she has to then hand enter the non-stocked parts from the estimate onto the parts tab. If they populated automatically, we could sometimes cut a whole day out of the repair timeline as this wouldn't be defendant on the… more

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13. Low Inventory Report/Email

    We have multiple locations and the low inventory report sends an email which includes all low inventory items regardless of location.

    So can I suggest that the low inventory report is location specific? It would also be useful to get this report send to different email address per location. So Location 1 low stock report goes to location1@ and location 2 low stock to location2@.

    Another problem we have is items that we only sell once i.e refurbished laptops etc they all show up on this report but we're never going to re-order this item. Is there a way to disable certain one off items from being included in this report?

    We have multiple locations and the low inventory report sends an email which includes all low inventory items regardless of location.

    So can I suggest that the low inventory report is location specific? It would also be useful to get this report send to different email address per location. So Location 1 low stock report goes to location1@ and location 2 low stock to location2@.

    Another problem we have is items that we only sell once i.e refurbished laptops etc they all show up on this report but we're never going to re-order this item. Is there a way to… more

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14. Allow an RMA to be received with a different serial number

    Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
    Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop would obviously have a different serial number than the product initially sent in. However, there is no option in the RMA process of Repairshopr to say, "Yes, I've received an item back from RMA, BUT.. the serial number is different than the item that was sent out."

    Here's something I noticed that would be really useful. While running through how we can use the RMA/Returns Manager, I noticed a pretty big shortcoming regarding how serialized products are handled.
    Take a laptop for example -- Upon RMA, this could go a few directions. Perhaps the hard drive is bad; we would receive the same laptop (and same serial number) and all would be right in the land of inventory and serial tracking. Now, maybe the motherboard is bad. Maybe the whole thing is DOA; the vendor may decide to send me back a different laptop entirely. This laptop… more

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15. Customer Purchases Custom Fields

    It would be great if the Customer Purchases included custom fields options like the tickets do. We really want to use this feature but need to ensure our employees are able to collect certain information regarding the purchase.

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    under review  ·  Rajesh Agarwal responded

    Can you give me an idea of what fields you would add?

16. Convert a Part Order to a new Inventory item

    It would be handy to create a new inventory item straight from a part order, a button that would lead me to a new part creation page.

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17. Integrate with AVG Cloudcare

    Could RepairShopr be integreated with AVG Cloud Care also their managed workplace.

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18. Manual sync for Xero

    Greetings all,

    I have been having a few issues with incorrectly entered invoices and some payments posting to Xero automatically. I think it might be valuable to have an option for a manual sync button instead of it being automated. This would allow me a chance to correct mistakes prior to syncing with Xero (backing out some of the transactions can be most time consuming). I don't think that I have any downside on a manual post as I can do it just prior to working in Xero at the end of the day.
    What do you all think?

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19. Amazon Business Integration

    https://www.amazon.com/gp/help/customer/display.html/ref=b2b_faq_apfaq?nodeId=201738140

    for amazon business accounts

    amazon punchout

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20. Book appointments for different calenders

    In the appointments app you should be able to create different widgets attached to different calender's. You should also be able to set different appointment variables for different calendar's.

    I.E can have a calendar for Out-Calls & one for In-Calls with different parameters.

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