General
3762 results found
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Assets manager allows data import via speccy
For those of you who don't know Speccy is a free tool that automatically scans a computer and retrieves the hardware information. It's quite extensive and an excellent way to quickly identify things like motherboard name, RAM type etc.
I would like to be able to upload the speccy output directly into the assets module. This would save alot of time when onsite and make it easier overall to add new hardware to better serve my customers.
i.e. a client calls and wants to know how much a ram upgrade is, you'll be able to see in an instant what…
14 votes -
Bulk Disable Customers
From various ticket systems and accounting packages over the years, I have a large (for my rural area) number of customers in RepairShopr. Many of those I have not seen in years. I would love to see two features added:
Filter/Sort by a field for the last time a customer record was touched - whether contact info updated, ticket, etc.
The option to Disable an entire listing of customers in one button, rather than individually deleting (or disabling, if there is info on them).
Thanks!
14 votes -
Have your system add "credit card charge" to an invoice if it doesn't already exist when a tech chooses to pay via credit card.
Have your system add "credit card charge" to an invoice if it doesn't already exist when a tech chooses to pay via credit card.
14 votes -
Account Number for Customers
As a managed service provider it is important to keep customers organized. Currently, there is no way to add an account number to customer other than using Custom Fields. This works for initial use, but the account numbers are not searchable in the Customers tab rendering the custom field useless. Also, if there was an internal account number we could add an account number tag onto invoices, tickets, etc.
14 votes -
Facebook Appointments
Hi,
Can we make it possible to sync the appointments made on Facebook Page with RS Appointments?
The FB Appointments are already syncing to the same google calendar RS is synced to. So maybe the link could either sync with FB or Google.
This will be very helpful as a lot of customers use FB to make an appointment so instead of referring them to RS appointments, we keep them in FB but RS blocks the same time slot, in case we get an appointment in RS at the same time.Thank you
14 votes -
"Live Chat"
It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.
14 votesThis is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!
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Prorate Charges
This would be good for subscription based antivirus. They pay for the
remainder of the month plus the next month. We are getting more into
becoming a Managed Service Provider business with break fix customers still coming in. We are developing more recurring invoices with the initial setup and payment prorated for the remainder of the month.14 votes -
Introduce Multiple Barcodes under a single UPC/ Product ID
Many products have multiple barcodes on them. Obviously there is the UPC (That should always be unique but with one supplier we have can and does change regularly). Then there may be, for example, a serial number, a product ID or various other ones.
We came to you from WASP Barcode Point of Sale. The ONLY thing they did better than you guys was allow a UPC plus several other searchable barcodes per item.
This would be marvellous if you could allow alternative searchable barcodes Pleeeeze:D
14 votes -
Be able to "Collapse" a Status...
We group our tickets by status, For example "awaiting repair" or "estimate sent" or "courier arranged" etc etc. We are finding that when you have 30+ tickets open it can get quite busy visually. It would be great if you could "collapse" a status so the tickets in the status are collapsed and appear under the status as they currently do only once you select the status...does this make sense?
14 votesI love this – if we can do this easily I’ll get it scheduled in the near future.
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Option to select different accounts for Xero integration
When configuring the Xero integration you only have the option to select a single Xero account that all invoices from RepairShopr will fall under. When I would do an invoice in Xero I select a different account for labour, hardware, software and a few others. This allows us to see how our business is doing in each of these areas.
14 votes -
iOS app security
The iOS app is great, and the updates to viewing tickets is also very nice. But it is a huge security hole giving all our staff full access to our client list outside the office to view, copy, steal, etc. It would be nice to see this a feature that could be turned off or no by person, not but group but for each person.
For example, some techs need that app, our in-house techs never need that app.
It would also be very nice if this app could be blocked by time of date even for those that do…
14 votes -
allow price comparison between suppliers through data feeds
Allow for us to easily view pricing from multiple distributors. Most distributors provide a data feed we can use, just need to be able to link and import into a database with perspective pricing and stock levels
14 votes -
Add an option to BCC all outbound emails
To allow for email archiving and also for better tracking of emails, it would be good if RepairShopr had a function to allow all outbound emails to be BCC'd into a designated address.
This is handy both for archiving and legal requirements, but lets you connect to the mailbox and be able to tell customers "well our system definitely sent that email, since it gets copied to us as well".
14 votes -
Go Cardless Integration
Integration with go cardless would be helpful. They allow you to take recurring payments that would tie in nicely with the recurring invoices.
They have an API available: https://gocardless.com/developers/14 votes -
easily email and print customer statements weekly,
easily email and print customer statements weekly, or when we need to. not one customer at a time
14 votes -
Allow integration with PC-Doctor Service Center Remote
Allow integration with PC-Doctor Service Center Remote. This set of tools allows you to run a whole battery of remote hardware diagnostics. The session initiation already requests (but not require) a ticket number along with other pertinent information. This information could be plugged in automatically when launched from an integrated RepairShopr ticket. This integration could really streamline the use of both applications.
More Information:
http://www.pcdremote.com
http://www.pcdservicecenter.comPress Release:
http://www.pc-doctor.com/company/pr-articles/123-pc-doctor-introduces-cloud-based-remote-diagnostics-tool-for-service-technicians14 votes -
Ability to Change the Device Type (ATT to Unlocked)
Right now it is a nightmare to change a device from ATT to unlocked. If we purchase a device from a customer and accidentally purchase it as a network specific device and then get it unlocked, there is no easy way other than to refund the original customer purchase and repurchase the item back.
14 votes -
Create Customer Purchases from Customer Assets
I realize this has been a subset of other suggestions a number of times, but all of those seem to be marked as "Completed."
First of all, Kudos to the team for getting the first round of Refurb Processing live! Now If I could just use it in a way that makes sense to me.
Doing multiple things at once as I tend to do, I wanted to do the following:
- Get all of the Custom Fields set up for monitors (finally)
- Create an Asset that is a monitor (Reclaimed/Donated)
- "Purchase" the Monitor(Asset) with all of the fields and data…
14 votes -
Comodo One integration
Comodo One integration
14 votes -
On parts order list screen, add a quick button for received item.
Instead of editing the parts order, a quick received button would be great.
14 votes
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