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  1. make it possible to require Custom Fields for new customers.

    Under Customer Settings we can assign required fields for new customers. I'd like to be able to make a custom “additional field” a “required field.
    For example, we would like the program to prompt the employee creating the new customer record to assign the customer as either residential, contract, or business. We have the custom field created but we are finding it difficult for our employees to remember to assign each new customer as the appropriate type because it’'s in a different tab from where we enter all the other information for a new customer.

    14 votes
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    under review  ·  Rajesh Agarwal responded

    We’ll continue to look into ways to do this, right now we didn’t want the required fields on the second tab to trip people up – since they aren’t in view.

  2. Assets manager allows data import via speccy

    For those of you who don't know Speccy is a free tool that automatically scans a computer and retrieves the hardware information. It's quite extensive and an excellent way to quickly identify things like motherboard name, RAM type etc.

    I would like to be able to upload the speccy output directly into the assets module. This would save alot of time when onsite and make it easier overall to add new hardware to better serve my customers.

    i.e. a client calls and wants to know how much a ram upgrade is, you'll be able to see in an instant what…

    14 votes
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  3. "Live Chat"

    It would be great if we "live chat" with a technician from ReapairShopr. It's really frustrating having to wait for an email to come back.

    14 votes
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    1 comment  ·  Admin →
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    under review  ·  Robert Reichner responded

    This is something we could consider in the future with a premium support package. Would be based on a critical mass of users looking for that kind of package and pricing. Appreciate the suggestion!

  4. Print multiple ticket labels based on ticket content

    We love RepairShopr for our computer and cell phone repair shop. There is a checkbox on our tickets called "Power Cord," which is selected when customers have included the charger for their computers. When checked, we would like to print 2 ticket labels – one for the computer, one for the charger – so that we don't have to manually print an extra one. Would anyone else like to see this feature integrated? Thanks in advance.

    14 votes
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  5. Option to print labels to sheets instead of label printer

    Specifically for use when receiving inventory, so the label printer isn't spitting out 100 individual labels, and we can just use 3 sheets of label paper.

    14 votes
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  6. Be able to "Collapse" a Status...

    We group our tickets by status, For example "awaiting repair" or "estimate sent" or "courier arranged" etc etc. We are finding that when you have 30+ tickets open it can get quite busy visually. It would be great if you could "collapse" a status so the tickets in the status are collapsed and appear under the status as they currently do only once you select the status...does this make sense?

    14 votes
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  7. Prorate Charges

    This would be good for subscription based antivirus. They pay for the
    remainder of the month plus the next month. We are getting more into
    becoming a Managed Service Provider business with break fix customers still coming in. We are developing more recurring invoices with the initial setup and payment prorated for the remainder of the month.

    14 votes
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  8. Introduce Multiple Barcodes under a single UPC/ Product ID

    Many products have multiple barcodes on them. Obviously there is the UPC (That should always be unique but with one supplier we have can and does change regularly). Then there may be, for example, a serial number, a product ID or various other ones.

    We came to you from WASP Barcode Point of Sale. The ONLY thing they did better than you guys was allow a UPC plus several other searchable barcodes per item.

    This would be marvellous if you could allow alternative searchable barcodes Pleeeeze:D

    14 votes
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  9. Option to select different accounts for Xero integration

    When configuring the Xero integration you only have the option to select a single Xero account that all invoices from RepairShopr will fall under. When I would do an invoice in Xero I select a different account for labour, hardware, software and a few others. This allows us to see how our business is doing in each of these areas.

    14 votes
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  10. Make the Issue Type and Customer Field Type The Same Thing

    Selecting an Issue type when creating a new ticket should trigger the Custom Fields and linked Worksheets. It makes no sense to have them be separate Items. You can allow us to select what custom fields each issue type is linked to so it does not have to be a one-to-one relationship.

    14 votes
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  11. End of day automatic customer update

    Hi
    One of the issue that we have with so many customers and repairs is updating everyone at the end of the day. It would be great to have an auto text or email templated update based on ticket status that could take care of this for us. I look forward to your thoughts

    14 votes
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  12. ScreenConnect Integration on steroids

    I was really excited to see ScreenConnect listed in the extensions! My two favorite things coming together like peanut butter and jelly. Setup was easy. I would like to suggest some next step features for this pairing.
    1. Maybe the easiest to implement. When you create a session from within a ticket, an invitation email is sent to the user. Maybe the flow is like check box for "send invitation", if you enter an email address, it will go to that email address, but if you leave it blank it would go to the user's email address if you have…

    14 votes
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  13. Bulk Disable Customers

    From various ticket systems and accounting packages over the years, I have a large (for my rural area) number of customers in RepairShopr. Many of those I have not seen in years. I would love to see two features added:

    1. Filter/Sort by a field for the last time a customer record was touched - whether contact info updated, ticket, etc.

    2. The option to Disable an entire listing of customers in one button, rather than individually deleting (or disabling, if there is info on them).

    Thanks!

    14 votes
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  14. iOS app security

    The iOS app is great, and the updates to viewing tickets is also very nice. But it is a huge security hole giving all our staff full access to our client list outside the office to view, copy, steal, etc. It would be nice to see this a feature that could be turned off or no by person, not but group but for each person.

    For example, some techs need that app, our in-house techs never need that app.

    It would also be very nice if this app could be blocked by time of date even for those that do…

    14 votes
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  15. allow price comparison between suppliers through data feeds

    Allow for us to easily view pricing from multiple distributors. Most distributors provide a data feed we can use, just need to be able to link and import into a database with perspective pricing and stock levels

    14 votes
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  16. Daily Payments Report

    Please make it possible for the 'Daily Payments Report' to be automatically scheduled to run daily & emailed to a specified email address. Could be useful for other reports too.

    14 votes
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  17. Allow inventory to flagged as "with a certain tech"

    All of our techs carry inventory stock in their car so they can pull a part while on a job site to sell to a customer when needed. I am talking about parts that are a part of our sellable inventory, not random cables or adapters they have in their bags. Something that would help me tremendously to keep track of stock, is to be able to mark which serial numbers they currently should have in their car. If the part does not have a serial number associate with it, then be able to flag that they have 1-2 of…

    14 votes
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  18. Add an option to BCC all outbound emails

    To allow for email archiving and also for better tracking of emails, it would be good if RepairShopr had a function to allow all outbound emails to be BCC'd into a designated address.

    This is handy both for archiving and legal requirements, but lets you connect to the mailbox and be able to tell customers "well our system definitely sent that email, since it gets copied to us as well".

    14 votes
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  19. Go Cardless Integration

    Integration with go cardless would be helpful. They allow you to take recurring payments that would tie in nicely with the recurring invoices.
    They have an API available: https://gocardless.com/developers/

    14 votes
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  20. Have your system add "credit card charge" to an invoice if it doesn't already exist when a tech chooses to pay via credit card.

    Have your system add "credit card charge" to an invoice if it doesn't already exist when a tech chooses to pay via credit card.

    14 votes
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