Schedule text messages for a later time and date
Sometimes we work late and need to text a customer that the device is ready or remind them to pick something up. We don't want to text them @ midnight however we will forget it by the morning. It would be great to schedule it for a later time. In addition to this it would be great to setup auto texts if the ticket is in a certain state. For instance we have a state called PUP for pending user pickup. It would great to automatically trigger a text every <time period> for that status to harass some of our customers into coming and picking up devices.
12
votes
Philip Robb
shared this idea
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E Taylor
commented
Yes, we really need to schedule future text messages/emails for much the same reason.