General
3762 results found
-
GoToAssist Integration
Would love to see integration with Citrix's GoToAssist Remote Support. They have great API's!
11 votes -
Estimates created from the ticket screen should use parts on the ticket
When working on a ticket clicking the [Make Estimate] button should use the items already added to the ticket from the Add/View Charges section, much like the [Make Invoice] button does.
Lets say a new ticket is created for a customer and is mostly for diagnostic work. Once the diagnosis is complete I'd like to present my customer with what we found and cost to repair, this is an estimate and have them review it. If the customer approves the work and accepts the estimate, once the work is completed we just convert the estimate to an invoice.
11 votes -
Add Yelp to social media in Marketr
Please add Yelp to the social media in Marketr
11 votes -
Auto-fill device type after IMEI is inserted
There is a database for mobile phones, your competitors use it. It's a great time saver.
After you scan or type cell phone IMEI number it finds you the model.
Many of websites who buy used mobile phones have this integrated:
http://www.fonebank.com/sell_mobile_phones_cash.aspx
http://www.mazumamobile.com/sell_mobile_phones.phpSome sites that check if your iPhone is locked give you even more information based on your Apple IMEI:
http://iphoneimei.infoiPhone 4
16GB Black
IMEI: 01xxxxxxxxxxxxxx
Activated: Yes
Find My iPhone: Off
Telephone Technical Support: Expired
Repairs & Service Coverage: Expired
Estimated Purchase Date: June 20, 2011
Contract: Expired
Carrier: Check Carrier
SIM Lock: Locked11 votes -
Customer purchase order # on Ticket
It would really help if we could enter the customer purchase order # on the ticket and not just the invoice.
11 votes -
trade
I have customers who trade their old machine in for for $$$ off their new machine. I would like to be able to scan/enter the serial # of the machine they traded in so that i have record of it. I have a button for trade ins but It would be nice if i could keep record of the serials.
11 votes -
Enable signatures on Windows tablets without requiring the individual signature pads
We already have the Topaz signature pad for our office POS, but I haven't been able to find a way that we can make it so the desktop version of the software doesn't ask for the plugin to the pad on other PC's.
11 votes -
Customer Purchase Price Generation
It would be fantastic to have a system where my employees can simply click options of the device and condition and it can spit out a price. Something exactly like gazelle offers. Then we can control it on the back end, by adding options and the prices that come out. It wouldn't have to be fancy, but would really help us out.
11 votes -
Add a payment integration from the device repair widget.
Add a payment integration from the device repair widget so customers can prepay online and a ticket is sent to the tech side.
11 votes -
Simple One-Click Unsubscribe Confirmation/Survey for Opt-Outs
The Customer Opt-Out report seems really lacking for useful information. It's currenly more of an audit history log or reference, rather than a real report. Plus, the true/false comments are pointless when they are always opposite (currently, you either opt-out or have a bad email, not both). This report would be much more useful if it had more options to give us insight about emails not going out to customers. Here are my suggested field values:
Date | Customer/Business | Reason
If a customer has a bad email, the opt-out reason would remain "Undeliverable - No/Bad Email", but a simple…
11 votes -
Please create an easier way of deleting calendar entries
The current method for deleting calendar entries is really complicated, could there be an easier way to delete an item, perhaps when you select the entry and you get an overview of the appointment
11 votes -
Sales pipeline management
Something like pipedrive.com that integrates with RS. I would love to be able to see where exactly a deal is in our pipeline. Has the prospect been contacted? Meeting set? Proposal sent? Follow up made? Sale closed? Onboarding process? All questions that need to be tracked and reported on.
11 votes -
Call log in tickets
I'd like to see a call log option inside of the tickets area. The call log has saved our bacon several times but as far as I know, we can only see it inside of "Customers." It would save our techs a step if they are inside of the ticket already (calling on a diag or update or something) to just be able to do it from there.
11 votesWe are going to put ticket comments in the communication log, hopefully that helps this one. Let us know if you really want the new manual log entry after this..
-
New Customer Search Fields
Doing a marketr campaign, I realized there are a few parameters missing to search customers by. I think these parameters could allow for extremely useful marketr campaigns.
Ticket Status (ie. New, In progress, Resolved)
What type
Time since last update (days)
Orphaned Invoices (not connected to ticket because retail)
Time since last paid invoiceThis would allow marketr to follow up with customers after a repair with a custom message, to auto-email customers who haven't picked up a device, and to mimick a repair follow up email but specifically tailored to customers who bought a device. Because it's a marketr,…
11 votes -
Make the signature pad larger on mobile screens
My customers sign my intake forms and invoices on my iPhone 6 Plus with a stylus, but this is made unnecessarily difficult by the fact that the signature pad only takes up half the screen in landscape mode, and goes off the screen in portrait mode.
A large phone screen with a stylus should be a great way for customers to sign.
Please make the scaling of the signature pad more intelligent. It should not be cut off in portrait mode, and it should be almost full-screen in landscape mode on a phone.
11 votes -
Implement Trello Webhooks
Trello have implemented Webhooks so was hoping RS would provide an integration. We use Trello to list our jobs in a 'quick glance' view so NON RepairShopr users can see "In Queue", "On Bench" & "Ready to collect" as three separate columns. This lets us display basic info on monitors without the need to login to RS.
11 votes -
Woocommerce Sync for chain stores
Hello,
I have to mention that Repairshopr team has provided excellent software. Thank you guys for the great job.
Here is my suggestion:
Currently, woocommerce can sync from one location to the website.
We currently have three stores locations. Assume their names A,B and C stores.
Assume Woocommerce selected to sync inventory from store A. In this case it will show out of stock whenever store A is out of stock. This will eliminate the chance of showing the items in the other two stores B and C.I would be great if we can have woocommerce sync with all…
11 votes -
Ability to Customize Bundled Items
I have noticed that we have the option to do bundles items. These look to be static, my bundles have different options. Is there a way that we can create bundles that allow you to select from different options? Like a Matrix?
example; I have 1 Package/Bundle that includes a warranty and 2 of the following items:
- Tempered Glass Screen Protector
- Case
- Water Proofing
- 1 addtional year warranty
I would like to be able to select 2 of these items for the bundle the warranty, so a total of 3 items.
Is this something that can be done?
11 votes -
Integrate with Monkey Box (https://monkeybox.com/)
Monkey Box allows Service Providers to SECURELY store passwords/asset info for individual clients and customers. It also allows you to share those passwords with other technicians, sub-contractors, and the users themselves. Would be great to link a customer in Monkey Box to a customer in RepairShopr, so you can quickly look up their passwords. It would also be great to link a specific asset in RepairShopr to the asset in Monkey Box, and then pull up the password to that device, like a router for example. By integrating with Monkey Box, who is already taking on the risk and responsibility…
11 votes -
Customize Dashboard
Domo integration should help me as a CEO, but I use the dashboard for my techs.
I would like to be able to have the top info off and add colored stripe for the tech who had the last contact with the ticket. With this change my floor people could answer the easy questions faster, and pass calls to the correct tech faster.
11 votes
- Don't see your idea?