General
3763 results found
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Add a payment integration from the device repair widget.
Add a payment integration from the device repair widget so customers can prepay online and a ticket is sent to the tech side.
11 votes -
Simple One-Click Unsubscribe Confirmation/Survey for Opt-Outs
The Customer Opt-Out report seems really lacking for useful information. It's currenly more of an audit history log or reference, rather than a real report. Plus, the true/false comments are pointless when they are always opposite (currently, you either opt-out or have a bad email, not both). This report would be much more useful if it had more options to give us insight about emails not going out to customers. Here are my suggested field values:
Date | Customer/Business | Reason
If a customer has a bad email, the opt-out reason would remain "Undeliverable - No/Bad Email", but a simple…
11 votes -
Multiple accounts in Xero
I find myself in Xero every morning having to edit the invoices from the previous day. What I need is to enter service items into the service account, and stock items into the stock account. There doesn't appear to be any workaround for this, so I must manually edit each invoice...
If RS could direct different items into different accounts in Xero, it would all work the first time.11 votes -
Please create an easier way of deleting calendar entries
The current method for deleting calendar entries is really complicated, could there be an easier way to delete an item, perhaps when you select the entry and you get an overview of the appointment
11 votes -
Sales pipeline management
Something like pipedrive.com that integrates with RS. I would love to be able to see where exactly a deal is in our pipeline. Has the prospect been contacted? Meeting set? Proposal sent? Follow up made? Sale closed? Onboarding process? All questions that need to be tracked and reported on.
11 votes -
Add Asset Owner Tracking
In the UK, we need to have records of all electronic waste; so we need to keep track of serial numbers of everything that comes in, and that we dispose of. Since most of these things will be a result of uneconomical or unfixable repairs, we feel the ideal solution is to keep track of changes to the owner of serialised assets. At the moment though, while we can move assets from the customer, to us, to the recycler, those changes aren't tracked unless attached to tickets.Would it be possible to add a record of this? Possibly just in the…
11 votes -
Time Clock only at shop location:
Is it possible to only allow TimeClock in and Out at premises only as an option?
It would be great so emloyee's can only add a record of time keeping when actually at our store. This could be done by IP or by GPS. It would be perfect to have auto clock in and out via geo GPS.
Thanks11 votes -
Attach Lead to Ticket
For those of us who have client that like to create a new email instead of responding to ticket email. It would be nice to attach information that comes in on a Lead to a ticket. Instead of having to create the ticket from the Lead, then merge it to the original ticket.
11 votes -
New Customer Search Fields
Doing a marketr campaign, I realized there are a few parameters missing to search customers by. I think these parameters could allow for extremely useful marketr campaigns.
Ticket Status (ie. New, In progress, Resolved)
What type
Time since last update (days)
Orphaned Invoices (not connected to ticket because retail)
Time since last paid invoiceThis would allow marketr to follow up with customers after a repair with a custom message, to auto-email customers who haven't picked up a device, and to mimick a repair follow up email but specifically tailored to customers who bought a device. Because it's a marketr,…
11 votes -
Make the signature pad larger on mobile screens
My customers sign my intake forms and invoices on my iPhone 6 Plus with a stylus, but this is made unnecessarily difficult by the fact that the signature pad only takes up half the screen in landscape mode, and goes off the screen in portrait mode.
A large phone screen with a stylus should be a great way for customers to sign.
Please make the scaling of the signature pad more intelligent. It should not be cut off in portrait mode, and it should be almost full-screen in landscape mode on a phone.
11 votes -
Implement Trello Webhooks
Trello have implemented Webhooks so was hoping RS would provide an integration. We use Trello to list our jobs in a 'quick glance' view so NON RepairShopr users can see "In Queue", "On Bench" & "Ready to collect" as three separate columns. This lets us display basic info on monitors without the need to login to RS.
11 votes -
Woocommerce Sync for chain stores
Hello,
I have to mention that Repairshopr team has provided excellent software. Thank you guys for the great job.
Here is my suggestion:
Currently, woocommerce can sync from one location to the website.
We currently have three stores locations. Assume their names A,B and C stores.
Assume Woocommerce selected to sync inventory from store A. In this case it will show out of stock whenever store A is out of stock. This will eliminate the chance of showing the items in the other two stores B and C.I would be great if we can have woocommerce sync with all…
11 votes -
Inventory Locations
When adding items to inventory, I notice there is an input box for "Physical Location". That works if the item is always in that same physical location, but when you have stock in multiple places, it can be more time consuming to check to see where it says the location is, and update everything manually. There should be a way to manually create locations in the system and tie items to that location. For example, there are 2 racks in the backroom, each rack has 6 shelves, and each shelf has 5 boxes for product, where each rack, each shelf,…
11 votes -
Autotask RMM integration
We are now using Autotask's RMM (formerly centrastage) any way a ticketing integration is possible? with the RMM not the CRM.
11 votes -
Add a permission option to remove user from ticket assignment
The ability to hide certain users from the ticket assignment dropdown / to disallow certain users from being assigned to tickets would be a particularly useful feature for us.
A potential use case is if a shop has some non-tech staff (reception / admin) that don't work on tickets, they could also be removed from ticket assignment. There is an existing suggestion to require tech assignment upon ticket creation that would solve the problem of default ticket assignment if the ticket is created by a user without the permission to be assigned as the tech for a ticket.
In our…
11 votes -
Ability to Customize Bundled Items
I have noticed that we have the option to do bundles items. These look to be static, my bundles have different options. Is there a way that we can create bundles that allow you to select from different options? Like a Matrix?
example; I have 1 Package/Bundle that includes a warranty and 2 of the following items:
- Tempered Glass Screen Protector
- Case
- Water Proofing
- 1 addtional year warranty
I would like to be able to select 2 of these items for the bundle the warranty, so a total of 3 items.
Is this something that can be done?
11 votes -
Ad-Hoc E-Mail for all Invoices
I think making the Ad-Hoc E-Mail feature available for all invoices regardless weather the customer has an email address would allow us to send the email to anyone at any given time. Let's say the Bookkeeper is the main contact in the account and that is usually the email you have setup in the company, but the owner calls and asks to send a copy to him/her? The only way to do that would be modify the account. Plus it would allow the users to pretty much send the invoice anywhere we want.
11 votes -
Integrate with Monkey Box (https://monkeybox.com/)
Monkey Box allows Service Providers to SECURELY store passwords/asset info for individual clients and customers. It also allows you to share those passwords with other technicians, sub-contractors, and the users themselves. Would be great to link a customer in Monkey Box to a customer in RepairShopr, so you can quickly look up their passwords. It would also be great to link a specific asset in RepairShopr to the asset in Monkey Box, and then pull up the password to that device, like a router for example. By integrating with Monkey Box, who is already taking on the risk and responsibility…
11 votes -
Customize Dashboard
Domo integration should help me as a CEO, but I use the dashboard for my techs.
I would like to be able to have the top info off and add colored stripe for the tech who had the last contact with the ticket. With this change my floor people could answer the easy questions faster, and pass calls to the correct tech faster.
11 votes -
Automatic email notifications to customer for contracts expiring in 30, 60 days
Automatic email notifications to customer for contracts expiring in 30, 60 days and expired contracts
11 votes
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