General
3762 results found
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Phone Number Lookup
Hey there, It would be nice to be able to look up the last 4 numbers in a telephone number so as someone is calling you can look up ahead of time and see who it is. Just a quick thing to help me with my repair process.
10 votesJust to clarify for everyone – you can search for phones by typing the whole number in without hyphens/parens/spaces – like 2065551212 – this request is just about making “last 4” work.
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Create a general reporting facility that allows users to export most raw data
As a business that has our own unique reporting needs, I want to be able to export data to CSV so that I can create my own reports in Excel or other tool of choice.
The more complete the columns included, the less I would need in terms of export parameters such as date range or enabled/disabled.
10 votes -
clone ticket custom field types.
when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
I have 3 of them that are identical, the only difference is the worksheets they create.10 votes -
URL Links in internal comments
It would be nice to have URL links in the internal messaging to point to related tickets, invoices, estimates etc.
10 votes -
can we suggest you to add SKU numbers also to the inventory search.
we has many suppler for the same part with different SKU numbers. acceding to our business that many time we have to search by SKU too.. kindly enable it to inventory search. you may can give options in invent setting enable disable for who need and who no need.
10 votes -
Contract clients - tagging clients - easier to identify - Client agreements
It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.
Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.
We could then put which contact type they have and when that client emailed in we could see that right away.
We have no way to keep track of what contracts clients have with us at this point…
10 votes -
Better Estimate to Invoice Conversion
Currently it is hard to keep track of line items, such as what items are currently paid for, on an invoice, etc. when you convert an estimate to an invoice
We would love to see when an estimate is converted and attached to a ticket, that it automatically puts the line items on the ticket itself, marks them as on a current invoice, and when that invoice is paid it marks them as such.
Basically we want invoices on tickets that were created from estimates to act the same was as an invoice created from a ticket using the "Make…
10 votes -
Be able to select comma as seperator
It would mean the world to us, if we could use comma as separator. So we can write 1.000,00 kr. which i think would be the normal way for all who uses the metric system for measurement.
Also if you could localize the months, so we can make beautyfull single language invoices, estimates and so on :-) Right now months is spelled in English, the rest of the templates ans so, is translated or possible to translate.
Carsten, Denmark
10 votes -
It would be beneficial to put shipping below the subtotal
Can shipping be created as an item below the line items so that it does not factor into income, much like tax is withheld from income.
10 votes -
Stripe customer linking
Stripe gives us a cus**** ID for a stripe customer, and a card gets a hash much the same way (card****)
We old customers that are coming back to us with stored cards, and current customers that are being moved to our second Repairshopr account.
What we'd like to see is an option like what you have with Authorize.net that would allow us to put in the customer ID and card ID to import the hash so we don't need to re-add them.
This will not only save time but help with bookkeeping, as putting the card number…
10 votes -
Printing serial number on small receipts.
When we sell an item on the POS, for example a Apple MagSafe charger, which is a serialised item, the serial number does not print on the small receipt?
I checked the advance settings under the template for Receipt Template and could not see a checkbox to allow serial numbers to be shown?
It does show on the full blown receipt/invoice.
Any way of adding it to the small receipt?10 votes -
Part location
Part Location does not show up on invoice for bulk item or just for line item, so instead of tech looking at paper work for the part they have to go to computer for location, causes waste of time. Again we had to include part location in our inventory item name so tech could go for part. with out wasting time.
10 votes -
Timeout Global Admin
Right now if you are logged in as a Global Admin the account never times out. We move around computers a lot in our office and there are times where we get side tracked and aren't logged out. This is a feature for non-global admin accounts, I would like to see it for all accounts. Thanks!
10 votes -
Allow inventory value snapshots at any date
It would be very helpful to get start and end monthly values for bookkeeping, without a full stock take. It would be a good way to monitor stock and cash movements.
10 votes -
Ticket Automations - add conditions logic operators and run times
It would be helpful if we could use logical operators for the conditions used to trigger ticket automations. I.e. AND, OR, XOR, etc. This would let one automation do the job of what might be many they way it is set up now (unless I'm missing something, which is possible).
Also, being able to set how often a certain automation would run would add a lot of value. I want to use automations to send reminder emails/Slack messages to the assigned tech if there has not been a comment added in x hours, but it's too much for it to…
10 votes -
Scan barcode to change status on tickets.
One of my employees gave me an idea that I think would be great for R.S.
Can we make it somehow that if a ticket is open, we could scan a barcode to set the ticket as completed or resolved?
I could imagine a really slick setup of a bunch of our computers that were getting tuned-up and then after they are done I could scan each computer and then put it on the shelf to mark it as completed. This would be very efficient and we already have a scanner, barcodes, printers, and canned responses, so all that's left…
10 votes -
Change date and phone number format for Portugal
Please simplify date and phone number format when location is Portugal. Phone number is not correctly separated and date shows the month in written and in english. Simple month format would be good enough and about the phone numbers it would be good without separation or in groups of 3 numbers.
10 votes -
Email Intake Form (i.e. returns number) AUTOMATICALLY
Customers may book new jobs online but must have a ticket number to attach before sending items in for repair.
I must currently click the appropriate button to initiate this email - not ideal if I get too swamped to do this regularly, It defeats all the benefit of automation provided by Repairshopr!
Can sending this email be automated so manual intervention is not required at our end? regards Dave10 votes -
Integrate with Addigy Macmanage
Addigy is relatively new and they are incredible for Mac MSPs. It does much more than Gruntwork/Bluesky in a nice package. Please look at creating an integration with them. Thanks!
10 votes -
marketr send emails when ticket is just resolved
As I deal mainly with businesses I invoice after the ticket is complete but as Marketr only sends emails when complete and paid my emails are sent at the wrong times.
I would like to be able to send my Marketr emails when the tickets are marked as resolved and not paid for.
10 votes
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