General
3763 results found
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LEADS Module OVERHAUL - UPGRADE Inboxr and UNIFY Features
The Leads module is in need of some serious TLC. It's had dozens of tweaks and changes all kind of "patched in" and now is really a mess of a feature. You can use Inboxr as an upgrade, but it can't be set as default. Leads has a link to the customer, but Inboxr has the ability to reply to emails in a typical email fashion. You can't mark as read in Inboxr, nor can you specify location; but it’s the only place you can do bulk selections. It's kind of like two halves of a Frankenstein feature. As of…
10 votes -
Printing serial number on small receipts.
When we sell an item on the POS, for example a Apple MagSafe charger, which is a serialised item, the serial number does not print on the small receipt?
I checked the advance settings under the template for Receipt Template and could not see a checkbox to allow serial numbers to be shown?
It does show on the full blown receipt/invoice.
Any way of adding it to the small receipt?10 votes -
User Activity Report
I would love to see an additional report available to admins that will allow me to do a quick overview on what changes a user has made during XX Period for XX User(today, yesterday, last week, Custom date search) If we see some mistakes they made and would like to provide some training or malicious issues; otherwise it would allow me to look at just that user and what changes they have made.
Thank you
10 votes -
Multiple Calendar in Field Jobs
I think that adding the option to use multiple Google calendars would be very useful, especially for us using the One Man Army package.
For instance, I have my personal Google calendar and my business Google calendar and they are synced with each other with full access. However, when adding the Google calendar in RepairShopr, it asks me to choose one of the two calendars. If I were able to choose both, then my embedded calendar could also show when I am unavailable due to personal appointments. With just the business calendar showing, people can choose times that I may…
10 votes -
Multiple tickets to be timed
Many of us work on more than one computer at a time. With only having one timer running, we have no way to accurately track time spent on a repair. This is not only important for invoicing, but also so we can track average time for repair type, to help us better estimate costs of repairs. I am really surprised this would be something we have to vote on.
10 votes -
Auto-update Recurring Invoices by Asset Type counts
Having come from the MAX Service Desk system (part of MAXfocus) one thing I did like very much was the recurring invoice system could auto-update based on asset types and user counts.
It would be nice if the recurring invoices auto-updated based on counts of certain asset types such as "workstations", "servers", "printers", etc.
But we would also like the ability to bill based on number of "users/contacts" as some of our contracts are based on the number of employees instead of number of devices.
I know we are missing out on some billing as we only check our recurring…
10 votes -
taxable line items in "Ticket Line Items"
Please remove the check box on the bottom in the "Add/View Charges" window in a ticket.
Instead, either change it to "Not Taxable" or remove it all together and add a check box beside each line item.Reason:
We keep adding custom line items to the ticket charges and neglecting to check the tax button.
The reason we keep forgetting to check it is because in Chrome, when you begin entering a number into the mandatory "Price" field, it drops down a list of suggestions for what you are going to type and the drop down list covers the checkbox.10 votes -
make acknowledgement of an asset during checkin mandatory
It is too easy to forget to check an asset in on a ticket. That little asset button is too tiny and easy to miss. I think that there should be a prompt that asks "There is no asset attached to this ticket, would you like to add one? and give us the option to add one or say no.
10 votes -
Create a general reporting facility that allows users to export most raw data
As a business that has our own unique reporting needs, I want to be able to export data to CSV so that I can create my own reports in Excel or other tool of choice.
The more complete the columns included, the less I would need in terms of export parameters such as date range or enabled/disabled.
10 votes -
Two Way Sync with Max Focus for Asset Management
We integrate with Max Focus for our RMM tool and we tie an asset to a ticket when a client calls in or the tool gives us something to work on so it has become a way of also verifying that that asset is under their plan and is covered for services.
Currently RepairShopr will update the assets that are added to Max Focus (rather quickly which is awesome) BUT when an asset is REMOVED from Max Focus it does not update that in RepairShopr. It would be cool if that went both ways as far as the deleting assets…
10 votes -
clone ticket custom field types.
when creating custom field types for tickets it would be nice to start with something already made then add the ones you want.
I have 3 of them that are identical, the only difference is the worksheets they create.10 votes -
URL Links in internal comments
It would be nice to have URL links in the internal messaging to point to related tickets, invoices, estimates etc.
10 votes -
10 votes
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can we suggest you to add SKU numbers also to the inventory search.
we has many suppler for the same part with different SKU numbers. acceding to our business that many time we have to search by SKU too.. kindly enable it to inventory search. you may can give options in invent setting enable disable for who need and who no need.
10 votes -
Customer Credit on Customer Detail Page
The Customer Detail page needs to have a quick and easy way to see a customer credit balance just like open balance. That would be very helpful.
10 votes -
Contract clients - tagging clients - easier to identify - Client agreements
It would be very nice if there was an easy way to identify that a client was a contract client. Like a big read Contract under their company name when a ticket comes in.
Better yet would be to have a contact center that held all the agreements, and a way to have that big red text flag be anything we choose.
We could then put which contact type they have and when that client emailed in we could see that right away.
We have no way to keep track of what contracts clients have with us at this point…
10 votes -
Expand CSV Export for Inventory Purchase Orders
Add more CSV export functions for purchase orders, similar to SALES Reports - include period ranges and vendor list as options.
CSV export options would make it easier to integrate purchases into accounting software.
CSV Exports should include ALL collected data fields from the purchase orders such as UPC, description, Qty, Costs, Freight, PLUS the additional Vendor invoice which is currently not collected. See my suggestion to inventory receiving.
10 votes -
Better Estimate to Invoice Conversion
Currently it is hard to keep track of line items, such as what items are currently paid for, on an invoice, etc. when you convert an estimate to an invoice
We would love to see when an estimate is converted and attached to a ticket, that it automatically puts the line items on the ticket itself, marks them as on a current invoice, and when that invoice is paid it marks them as such.
Basically we want invoices on tickets that were created from estimates to act the same was as an invoice created from a ticket using the "Make…
10 votes -
Be able to select comma as seperator
It would mean the world to us, if we could use comma as separator. So we can write 1.000,00 kr. which i think would be the normal way for all who uses the metric system for measurement.
Also if you could localize the months, so we can make beautyfull single language invoices, estimates and so on :-) Right now months is spelled in English, the rest of the templates ans so, is translated or possible to translate.
Carsten, Denmark
10 votes -
It would be beneficial to put shipping below the subtotal
Can shipping be created as an item below the line items so that it does not factor into income, much like tax is withheld from income.
10 votes
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