General
3763 results found
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TIcket Status Changes...
As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:
To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status
Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't…
10 votes -
Option to show device password on Printed Ticket
Always needing the technicians to ask for the password on the devices can become time consuming. Maybe an option that automatically shows the password of the device on the printed ticket would help. This could be worked around by just typing the password on the initial ticket name field, but some time could be saved with this added function. Just an idea.
10 votes -
Stripe customer linking
Stripe gives us a cus**** ID for a stripe customer, and a card gets a hash much the same way (card****)
We old customers that are coming back to us with stored cards, and current customers that are being moved to our second Repairshopr account.
What we'd like to see is an option like what you have with Authorize.net that would allow us to put in the customer ID and card ID to import the hash so we don't need to re-add them.
This will not only save time but help with bookkeeping, as putting the card number…
10 votes -
Customer Purchase needs creators login
When looking at a Customer Purchase there is no information on the person that created the customer purchase. Would it be possible to add that as a log similar to the tickets.
10 votes -
Part location
Part Location does not show up on invoice for bulk item or just for line item, so instead of tech looking at paper work for the part they have to go to computer for location, causes waste of time. Again we had to include part location in our inventory item name so tech could go for part. with out wasting time.
10 votes -
Timeout Global Admin
Right now if you are logged in as a Global Admin the account never times out. We move around computers a lot in our office and there are times where we get side tracked and aren't logged out. This is a feature for non-global admin accounts, I would like to see it for all accounts. Thanks!
10 votes -
Allow inventory value snapshots at any date
It would be very helpful to get start and end monthly values for bookkeeping, without a full stock take. It would be a good way to monitor stock and cash movements.
10 votes -
Ticket Automations - add conditions logic operators and run times
It would be helpful if we could use logical operators for the conditions used to trigger ticket automations. I.e. AND, OR, XOR, etc. This would let one automation do the job of what might be many they way it is set up now (unless I'm missing something, which is possible).
Also, being able to set how often a certain automation would run would add a lot of value. I want to use automations to send reminder emails/Slack messages to the assigned tech if there has not been a comment added in x hours, but it's too much for it to…
10 votes -
integrate with www.haveibeenpwned.com/ to notify customers that their info has been compromised
When I start a diagnosis on a ticket, one of the first few things I do is run their email address through haveibeenpowned to see if their info has become compromised. If it has I have a template that I use to send them an email to notify them. Utilizing this process has helped me to set myself apart from my local competition and further establishes trust with my clients.
I would like to see an integration of their API (looks easy enough) so that we can run a check on their email address from inside a ticket and have…
10 votes -
Scan barcode to change status on tickets.
One of my employees gave me an idea that I think would be great for R.S.
Can we make it somehow that if a ticket is open, we could scan a barcode to set the ticket as completed or resolved?
I could imagine a really slick setup of a bunch of our computers that were getting tuned-up and then after they are done I could scan each computer and then put it on the shelf to mark it as completed. This would be very efficient and we already have a scanner, barcodes, printers, and canned responses, so all that's left…
10 votes -
Change date and phone number format for Portugal
Please simplify date and phone number format when location is Portugal. Phone number is not correctly separated and date shows the month in written and in english. Simple month format would be good enough and about the phone numbers it would be good without separation or in groups of 3 numbers.
10 votes -
Purchase Order - Allow modification of pricing once items are received.
I would like to see the ability to change pricing on received goods. Sometimes the price will vary a little from your supplier. When i get the supplier invoice i would like to be able to match it to the PO. Also have an option to save the new price to update your buy price in inventory.
10 votes -
Email Intake Form (i.e. returns number) AUTOMATICALLY
Customers may book new jobs online but must have a ticket number to attach before sending items in for repair.
I must currently click the appropriate button to initiate this email - not ideal if I get too swamped to do this regularly, It defeats all the benefit of automation provided by Repairshopr!
Can sending this email be automated so manual intervention is not required at our end? regards Dave10 votes -
Integrate with Addigy Macmanage
Addigy is relatively new and they are incredible for Mac MSPs. It does much more than Gruntwork/Bluesky in a nice package. Please look at creating an integration with them. Thanks!
10 votes -
Time Clock Kiosk Mode
Kiosk Mode for the time punch system. This will allow your shop employees to have a central location for punching in and out. Webpage without a timeout or and android or apple app would be cool too.
10 votes -
marketr send emails when ticket is just resolved
As I deal mainly with businesses I invoice after the ticket is complete but as Marketr only sends emails when complete and paid my emails are sent at the wrong times.
I would like to be able to send my Marketr emails when the tickets are marked as resolved and not paid for.
10 votes -
When doing Stock take, add all scanned items to the list for review
Add all items scanned into list
- all scanned items need to be counted and added to the list
- if there is an exception mark it on the list but please add it
- in big counts when scanning what is on hand, instances that have been sold or used in fifo aren't added, the system says they're gone,but they're not, they're in my hand i'm scanning them. Currently they aren't added and even scanned counts aren't accurate.
it would be ideal to have these marked and the in stock instances database be updated with scanned labels10 votes -
Improve Watchman Asset Integration
Linking Customers to Watchman Assets: I'm not sure how this works for individuals, but some of mine are linked and some are not. Please provide insight to this process.
Quickly identify a Watchman subscriber on Customer profile: I currently have a "Ticket Issue Type" for Watchman computers to identify our subscribers in the ticket list, but it would also be nice to be able to flag a Customer somehow if they are a subscriber (and the Watchman Asset is properly linked). For example, Jim Doe calls the shop and we look him up in RS. There is currently no quick…
10 votes -
Zoho Books
Intergrade with Zoho Books for accounting. They have a good well documented API. https://www.zoho.com/books/api/v3/
10 votes -
Ability to clone assets
It would be nice to be able to clone an asset type. I have multiple asset types, each with the same fields. As it stands now, when I create a new asset type, I have to manually add each field to that asset type. If I could clone the asset type and its fields, all I would need to do is change the name of the asset type.
10 votes
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