General
3762 results found
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Improve Watchman Asset Integration
Linking Customers to Watchman Assets: I'm not sure how this works for individuals, but some of mine are linked and some are not. Please provide insight to this process.
Quickly identify a Watchman subscriber on Customer profile: I currently have a "Ticket Issue Type" for Watchman computers to identify our subscribers in the ticket list, but it would also be nice to be able to flag a Customer somehow if they are a subscriber (and the Watchman Asset is properly linked). For example, Jim Doe calls the shop and we look him up in RS. There is currently no quick…
10 votes -
Zoho Books
Intergrade with Zoho Books for accounting. They have a good well documented API. https://www.zoho.com/books/api/v3/
10 votes -
Ability to clone assets
It would be nice to be able to clone an asset type. I have multiple asset types, each with the same fields. As it stands now, when I create a new asset type, I have to manually add each field to that asset type. If I could clone the asset type and its fields, all I would need to do is change the name of the asset type.
10 votes -
Appointment change log or history
I would like to see a user/timestamped change log for appointments preferably attached to the customer for easy recognition. This could be implemented into the existing communications tab, or a new separate one if need be.
My reasoning behind this is to track changes made to appointments (ex: multiple reschedules, intentional/unintentional deletions by users, and modifications made).
Presently all we have to go on is the initial appointment email in the communication log. If the appointment was changed and no email sent there is no log of the change and if it was deleted it just disappears from the calendar…10 votes -
Estimates optional items
Hello.
In my industry very often we get items to be repaired which the customer only requires the service to be done but actually we can offer a valet and other optional items which will make the item to look like new again.
At the moment we create the estimate with those items stating optional between brackets but if the customer decline those items then the customer needs to email us stating he doenst want the optional items or he only want one of the optional items and my team needs to edit and send the estimate again but if…10 votes -
Give the ability to hide the total amount a client has paid on Customer Detail - It's Tacky
I love seeing how much a particular customer has paid (Total Invoiced). What's really tacky is not being able to hide that when you are pulling up the screen and the customer is present and can see the screen.
There should be a way to toggle that on or off.
While I agree the customer could run their own reports of how much they have paid if they use Quickbooks, having it always on is, as I said... Tacky.
10 votes -
Need access to customer Wikis within the mobile app
We really need the ability to access to our created Wiki's within RepairShopr from within the mobile app. Instead of having to switch over to a browser, navigating to the website and logging in.
10 votes -
Make Assets required! add an option that i can make my tech enter an asset
I need to require my techs to enter assets. Need an option to make it required to enter an asset
10 votes -
Synchronization with Zoho CRM contacts would be great for me
As per title synchronizing my Zoho CRM contacts list would urge me to use this program more.
10 votes -
Allow letters to be typed in the Extension field of Phone Numbers for Customers
The current setup allows multiple numbers to be recorded on a single customer and for numerical extensions to be recorded with each. I would like to be allowed letters in this field as well as numbers to notate a person attached to a number rather than an actual extension. Example:
Phone number (715) 387-1911 for Mike could display on the sheet as
(715) 387-1911 xMike
10 votes -
Allow printing to multiple label printers.
I would like you to implement a way to print to different label printers. I want to have a label printer in the back workshop that we can send customer and asset labels to instead of walking up front to get them. This seems like a small thing but spread out over all of my techs it does eat up a decent amount of time.
10 votes -
filter time clock per employee or week
I think it would be great if it were possible to filter the time clock entries by employee or by week. That way you could see all the entries made by one employee, which would be convenient for payroll.
10 votes -
Make it possible to Export in XML / UBL. This becomes more standart in Europe instead of CSV of PDF.
We would like to export our files to our ONEA platform for the accountancy export. UBL/XML is the best way to do so. It would be nice if this would be possible in ReapirShopr
10 votes -
Quick Switch User Hotkey
A keyboard shortcut available on any page to bring up the Quick Switch User box.
10 votes -
Pattern lock or pin
I would like to see a section on the intake form for the devices pattern lock, password or pin. This would also be a great integration for the possecondscreen app as the customers can enter it themselves.
10 votes -
appointment duration
Now that appointments have to have a start and end date and time, is it possible to set a default start time and/or default duration?
For example, almost all of our appointments are 7am starts. And they are also almost always 8 hour shifts. So, could a preference be created that appointments default to a set time (in our case 7am) and run for a default length of time (in our case 8 hours)?
10 votes -
Create Invoice from Woocommerce when order is created not Completed
I would like repairshopr to receive an invoice from woocommerce when the order is created so when customer requires invoice for payment or backorder we can still invoice them and when the order is paid is shows on repairshopr so we can also print packing slips before shipping as currently we have to wait for the order to be complete before the invoice shows in repairshopr
10 votes -
Duplicate Purchase Orders
We use our vendors order number for our Purchase Order Number. The system allows for Duplicate Purchase Orders. We have accidentally created duplicates. Having a notification or warning would help avoid these mistakes. "Purchase Order ______ already exists, Continue?"
10 votes -
Office 365 Calendar Sync -- Recurring Appointments
Love that there's 2-way synchronization between O365 and RS, but when you create a recurring appointment in O365, only the first instance shows up in RS. It would be super awesome to not have to finagle with manually creating appointments.
Please let us sync recurring appointments in the RS calendar!
10 votes -
Make square work with debit terminals
Integrate with Square register or actual terminal debit machine or Clover min/flex using eConduit. The rates with all providers are to be desired, Clover had rates sub 2% 1.25-1.8% . We need to be able to click process payment and have the amount seamlessly pop up on the debit/credit machine for payment.
10 votes
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