TIcket Status Changes...
As far as I can tell, the "Resolved" and "Closed" ticket status is the same. I suggest that RS change the meanings and the way they work:
To me, "Resolved" means that the issue on the ticket is resolved and Closed means that we are done working with the ticket and it is ready to be invoiced. After we invoice the tickets should be move to an "Invoiced" status
Further, it would be great if a resolved ticket remained in the queue for a number of days (to give the client a chance to tell us that the issue isn't resolved) then automatically roll to a "To Be Invoiced" state
david
shared this idea
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chris
commented
If RepairShopr could send a notification to the customer/contact when a ticket is marked as "Resolved," that would be tremendously useful to MSP companies like us. Certain clients like lots of transparent communication about what work is being done/billed, and we currently don't have a way to notify them when a ticket is resolved.
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Tim
commented
Has this been implemented in the settings? It would be very helpful.