Scan barcode to change status on tickets.
One of my employees gave me an idea that I think would be great for R.S.
Can we make it somehow that if a ticket is open, we could scan a barcode to set the ticket as completed or resolved?
I could imagine a really slick setup of a bunch of our computers that were getting tuned-up and then after they are done I could scan each computer and then put it on the shelf to mark it as completed. This would be very efficient and we already have a scanner, barcodes, printers, and canned responses, so all that's left would be to tie them together somehow so they work nicely.
Jordan Wires
shared this idea
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Brenton commented
This would be ideal, especially for multi-step repairs and batch repair work! Get a step done and quickly be able to update the status on 10,20,30+ items in a matter of seconds.
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William
commented
This would be very beneficial in my shop as well. Would love to be able to scan the ticket to move it through various stages.... In Progress, Completed, Checkout. We already use the POS piece to checkout more efficiently but would like to set each station to scan and change status accordingly.