When I start a diagnosis on a ticket, one of the first few things I do is run their email address through haveibeenpowned to see if their info has become compromised. If it has I have a template that I use to send them an email to notify them. Utilizing this process has helped me to set myself apart from my local competition and further establishes trust with my clients.

I would like to see an integration of their API (looks easy enough) so that we can run a check on their email address from inside a ticket and have an optional notification template to email (like the intake form). I think having this ability not only would help our customers feel like we truly care about them, but also could open the door to selling additional services to our clients