Ticket Collaborators / Multiple recipients
For our support tickets we have moved from "OSTicket" to RS. One feature being a constant pain for us is we can't seem to setup multiple recipients to updates (OSTicket called these collaborators).
If someone emails in for support with a CC list we need those automatically included for all responses. Also i would be good to see a list of the other contact email addresses for any client so that we could tick to include them or exclude them much like you provide for reports and whom to receive.
Hope this is an easy one to add, it will make our lives so much easier.
11
votes
Joe
shared this idea
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Jason Philpot
commented
Yes please, very helpful!