We are trying to streamline customer contact logs. Right now when a customer calls or visits we need to add a log from the customer's Info screen and then copy and paste the update into the ticket. Or if we are updating a ticket from a call or visit, we update the ticket and then copy and paste that into the communication log.

It would be nice to have a way to update the ticket directly from the customer's info screen to the ticket that we are working on. And a way to Update the communication log from the ticket screen.

If there was a "Add to ticket" button by the "Add Log" button that would add a communication log and update the ticket, and when selecting an update type of "Contacted - Visit" or "Contacted - Phone" would update the communication log and ticket.