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Customer replied

when a customer replies, the ticket status should not be changed to "customer reply". Because it is confusing me as I can not see the previous ticket status, was it "in progress"? was it "waiting for parts" etc.

Please if you want to show that the customer replied, do it temporarily and bring the status back to the previous one after marking that the message is read.

Please find the solution for this or just do not update the status just show as a notification if the customer replies.

Regards,
Nodirbek.

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  • philedwards commented  ·   ·  Report

    yes i agree i have to change them back if i can find what it was before

  • Arek L commented  ·   ·  Report

    I would also love that! It is confusing for me to find what kind of status it was before.
    At least it could be some info close to the status tab. For example: last status before customer reply: "in progress"

  • Chris Weaver commented  ·   ·  Report

    Same problem with "Invoiced" I deleted an Invoice do to accidentally creating one/error on the parts charged and it still kept the "Invoiced" Status.

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