Enter Labor Log on Behalf of Another Tech
Currently, when a user/tech enters information into the Labor Log, it's tied to that tech, and shows up this way on the Invoice line item.
It would be handy if an administrator, or the ticket assignee possibly, could manually change the tech in the Ticket Timer Log, especially for Projects or when multiple techs work on a ticket.
Example: Bob is assigned a ticket. This ticket will take 3 days to finish, and will need Joe to help. Currently, both techs will need to sign in and update what they did on that ticket. If for some reason one of them isn't able to, or permissions don't allow Joe to see or edit the ticket, it's Bob's responsibility to make sure the notes and hours are correct. When it's time to invoice, if only Bob's time entries are recorded, then Joe's hours are lost on the invoice; or if Bob made Joe's time entries for him, it appears on the invoice that only Bob worked on that ticket.
This is mostly a suggested workaround for not being able to assign a ticket to more than one tech, or to "tag" additional techs to a ticket, found here: https://feedback.repairshopr.com/forums/165658-general/suggestions/6850042-assign-multiple-techs-to-a-ticket
Jesse
shared this idea
-
Joe Pardo
commented
This would be great!