General
3762 results found
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Customer Logo on their portal page
As an MSP I deal with business clients. It would be GREAT if we could add their logo, and perhaps some other basic customization options to their portal.
7 votes -
Due Date Time detail
It would help to have the detail of the time a ticket is due on the "tickets" page along side the date because a lot of our repairs are scheduled to the half hour so hourly differences are important.
7 votes -
Tech Hours Report
If you could add a field to filter by Client on the Tech Hours Report that would be very helpful to see where your time is falling on certain projects. Also, keep the option to run the report on All.
7 votes -
MORE Automatic Comments inside Tickets - ALL Actions/Events need an Audit Trail
I think almost everyone understands that Tickets are truly the "container" of the majority of information/events in RS. They link together all communication, estimates, invoices, appointments, payments, forms, etc. The issue is that there is lots of missing change details inside Tickets that could/should be added by the RS app AUTOMATICALLY. Sure, techs could be responsible for adding every little update, but we all know that anything that can be automated - should be automated.
Here are examples of AWESOME automatic private ticket comment posts already created by RS:
-Estimate approvals (including on behalf of conversions)
-Inbound phone calls from…7 votes -
Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Use Branded Team Viewer Links
We are starting to use Team Viewer, and have set up our brand on their site. However, the link that RepairShopr uses gives the client a generic, non-branded form of the software. We were hoping we could provide the link to our branded software, so that the customer would get Team Viewer with our brand on it.
We also need it to track the ticket number on the Team Viewer dashboard, which my boss has stated is critical.
Thanks.
7 votes -
We need a way to re-order worksheets as they are automatically added to the tickets
We need a way to control what order worksheets are added in to the system. For example, we have a diagnosis, virus removal, final checks, and closeout worksheet that is added to virus removal jobs. But, when adding the sheets, the system will put diagnosis AFTER the virus removal sheets. This doesn't make sense. In the custom field editing page, please make it possible to assign an order of insertion for the worksheets.
7 votes -
Automatically import a Toggl time
There should be a way to automatically import a Toggle time into tickets as soon as the timer has been created. I find the biggest challenge with this is remembering to open the ticked and clicking the Toggl Import button. Otherwise the Toggle Timer App works great for on-site jobs!
7 votes -
Automated Calls Integration
I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com
They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.
We currently use this when we have outages in our network we send an automated voice message to the customers the…
7 votesProbably the wrong type of API for us to do on a whim, maybe if this gets some votes.
We’ll keep watching!
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Automatic Email Manager - Improve Marketr
Hi,
Marketr is a very good idea but is very limited right now. It would be a very powerful tool if you add more triggers and options.
For example, we want to send an automatic email to customers with open Tickets that are some days old. We want to send something like "We didn't forget you. We know your Ticket is pending and we are working fast to help you as soon as possible. Thank you for your patience" to customers that have an open ticket of 7 days old.
Adding more triggers and options will help us and every…
7 votes -
Add existing and previous appointments to customer page.
It would be nice to be able to look at a customer profile and see all current and previous appointments.
Also for the customer to be able to see them in their online portal and possibly even edit them or request to anyway.
7 votes -
Paid stamp when printing out
Is it possible to automatically show the format of payment and date on the paid stamp if the invoice is printed out? for example....
PAID Cash on 22/01/16 stamp when printing a copy of the invoice.
At the moment I have to physically write the date and payment method on our paper copies.
7 votes -
duplicate contacts
Hi Troy,
I've run into another issue with email addresses. We often have a contact at a company that also becomes a client of their own....you guessed it, using the same email address.
It happens fairly often that we pick up clients form a business we are working with as "private" clients as well. Not sure if there is a mechinism to better address this, but currently I have several clients in the system that we now can't add an email address to.
We will do our best o get personal emails from them but that issn't always possible and…
7 votes -
Add Follow-up Button
When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
We are liking your software a lot!…7 votes -
Be able to search by unique ID in customer purchases
When looking up customer purchases it would be way easier to be able to look it up by the IMEI/ESN
7 votes -
Add Option to Snail Mail Statemetns
Currently the only account statement options are:
-Create PDF
-Email
-Make "$X.XX" PaymentMany of our customers request a "Snail Mail" account statement so they can get us paid. We could definitely benefit from the automation of a one click "Snail Mail" button for the account statement.
7 votes -
Add Ticket # as an available tag in places like Marketr
When using Marketer Email Campaign for Customer Service Followups many customers who have multiple tickets are getting confused on what ticket the follow up is related to.
Adding another "Available tag" like "Ticket #" will help to reduce the confusion and improve communications.
7 votes -
checkbox for renewable products in inventory
please add a checkbox on the product details page to check if that product should be renewable.
that would give the availability to select the next renewal date when added to an invoice.
And would also create the recurring invoice or a recurring ticket automatically when expired.7 votes -
Multi Store Color Coding
Support suggested I post my idea here.
We're a big chain with 5 stores, and sometimes a tech is logged into a different location than where he is actually at, causing a ticket to be created, and thus needs to be transferred.
Would it be possible to have the top banner a changeable color, similar to how created users can have colors assigned to them? Our stores already follow an internal color scheme for transfers, so it'd be a simple way for our employees to easily identify which of the 5 stores they are logged into at the time.
7 votes -
Virtuemart integration
Virtuemart integration that syncs products, customers, invoices, etc...
7 votes
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