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3762 results found

  1. Multi Store Color Coding

    Support suggested I post my idea here.

    We're a big chain with 5 stores, and sometimes a tech is logged into a different location than where he is actually at, causing a ticket to be created, and thus needs to be transferred.

    Would it be possible to have the top banner a changeable color, similar to how created users can have colors assigned to them? Our stores already follow an internal color scheme for transfers, so it'd be a simple way for our employees to easily identify which of the 5 stores they are logged into at the time.

    7 votes
    0 comments  ·  Admin →
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  2. Virtuemart integration

    Virtuemart integration that syncs products, customers, invoices, etc...

    7 votes
    0 comments  ·  Admin →
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  3. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

    7 votes
    0 comments  ·  Admin →
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  4. Payroll App Integrations

    I specifically want to be able to export (prefer direct integration through APIs not just a CSV) to Gusto (Formerly Zen) Payroll Service for the time clock records. I am sure others might appreciate that ability into whichever payroll services they use - Intuit, ADP, Paychex, Square, OnPay, etc.

    7 votes
    4 comments  ·  Admin →
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  5. more functionality with reminders.

    Reminders are great but they need a couple of things to make them better. here goes:
    1. Notification when a reminder is created by another tech for you.
    2. sync reminder with outlook (office 365) tasks.
    3. create a ticket directly from a reminder rather than dismiss

    7 votes
    4 comments  ·  Admin →
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  6. Subscriptions

    It would be helpful to us to have stored credit cards send a reminder that their card is about to expire, and have there be an option in the customer portal to update their credit card. We have "subscriptions" that we sell that we have setup with reoccurring invoices. It'd be nice to have a marketer option where we can send an email out a few weeks prior to the reoccurring invoice charges their card.

    7 votes
    0 comments  ·  Admin →
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  7. Ticket time estimate

    It would be very beneficial, in our case anyways, in the initial ticket creation to be able to estimate the time for a project. Then have an option on the dashboard to show how committed our techs are.

    I know you can create an appointment but rarely in our shop do we do appointments, 90% are just drop-in's. Even if I use the appointment tool it doesn't show how much time is committed on the dashboard.

    It would be nice so our receptionist could quickly take a look and say "well we're book about 8 hours today, so it will…

    7 votes
    1 comment  ·  Admin →
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  8. Refurbs for Refusbishers - Functionality to provide service, bill, etc

    Are there any plans to add service functionality to Refurbs?

    We operate our own storefront but also provide professional refurbishment services nationwide to others. I've been utilizing invoices to track everything but the upcoming customer credit functionality keeps me interested in Refurbs. I’m using a combination of invoices, inventory management hacks, and Google forms to keep everything moving smoothly.

    So a refurbishment customer sends us a box of broken screens. We test the screens upon arrival and make an internal invoice. The internal invoice allows us to track progress, sell parts as needed (refurbishment is a craft), and eventually convert…

    7 votes
    1 comment  ·  Admin →
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  9. Additional information for the date and time a ticket is resolved in the ticket export report

    Hi Guys,

    Can we add a column in the ticket export report for the time and date a ticket is resolved? This is to measure the SLA of each ticket.

    Thank you!

    7 votes
    0 comments  ·  Admin →
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  10. Contract enahncement to show customer managed services value

    It would be great if you could enter a discount percentage rather than just a dollar amount on contract. Then this can flow through like a discount and show the customer how much money they saved each month.

    7 votes
    2 comments  ·  Admin →
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  11. Allow Labor to be Billed Hourly and Flat-Rate

    In our shop we have different methods of billing. We charge a specific flat-rate fee for in-shop services. We charge hourly for all business clients and on-site services. It would be nice to distinguish that in the inventory labor item, so when my technicians log their time, the flat-rate items ignore the time field.

    7 votes
    1 comment  ·  Admin →
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  12. Change 'Part Order List' 'price' to retail

    Change the price on the 'Part Order List' to retail NOT cost... or put both

    7 votes
    0 comments  ·  Admin →
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  13. I suggest you allow multi day scheduling

    I would like the ability to enter a start date and end date. Having "time of day" granularity would be okay too, but most of my work is of a multi day duration.

    7 votes
    0 comments  ·  Admin →
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  14. cash opening closing

    On the cash register report add a column cash total open cash total close. Currently, it shows credit card in the end of day totals you can not simply can not glance at it and see is your cash is off.

    7 votes
    2 comments  ·  Admin →
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  15. Ticket "Flag" or "Pop Up" Warning/Critical Notice

    Sometimes there may be a critical item that you may need to remember in a ticket. Since we have a sales, admin and tech side all looking at the system sometimes details can be overlooked. If there is something critical like "credit card dispute" or "does not like being called sir" that anyone dealing with the ticket may need to know a "pop up" or highlighted section that jumps out may be nice. Since we have a prepay policy and sometimes a corporate customer does not have to do so, if we have done business before, this would be helpful…

    7 votes
    0 comments  ·  Admin →
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    under review  ·  Rajesh Agarwal responded

    I know these examples make sense for the Ticket, but just so you are aware you can work around this by adding a popup like this to the customer (it will affect all their tickets):

    http://feedback.repairshopr.com/forums/165658-general/suggestions/7107593-pop-up-reminders

    Setup a custom field type “popup” on customers, then on a customer you can add a note and it’ll popup once per browser session to remind you – even when just viewing a ticket.

  16. Allow Negative Inventory

    I have brought this up before and am going to do so again. I would love to see the inventory system allow for negative inventory count. I do understand that for those using the back order feature that would not be possible. However I am more interested in having accurate inventory counting than I am in allocating back orders. Currently with the back order system off, if an employee sells inventory before it was able to be entered by the purchasers the inventory count stays at zero. Then when the purchaser enters the inventory a day later the count goes…

    7 votes
    1 comment  ·  Admin →
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  17. Templates. having opportunity in estimates to pick from multiple template layouts not just one

    Different Template layouts for estimate will allow us to customize how we reach out to customers

    7 votes
    0 comments  ·  Admin →
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  18. Add {issue_type} to tags in email ticket comment template

    We use the issuetype to track the main issue of an ticket. For our clients we need to add the issuetype to our ticket comment emails.

    This will make the comment email much more clear to the clients.

    7 votes
    0 comments  ·  Admin →
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  19. "Internal Chat" Not a live chat for customer but the ability to chat with other shops within the organization would be nice

    "Internal Chat" Not a live chat for customers to communicate with the store, but the ability to chat with other shops within the organization would be nice. For example we have 6 locations and we always call to make sure that the inventory is correct before sending a customer to another shop. This could be useful for many other reasons.

    7 votes
    0 comments  ·  Admin →
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  20. Message Center - Unified inbox for customer replies and messages

    Message Center - Unified inbox for customer replies and messages

    A on-stop-shop place to see all customer correspondence or replies would assist in quicker feedback to customers.

    Some messages and replies from customers get missed in the emails as at times the inbox at times is overwhelmed with notifications.

    It would be nice to cut through the notifications and just look at customer correspondence.

    Take it one step further and being able to reply to these messages in the message center would be amazing.

    Thanks for the great software!

    7 votes
    0 comments  ·  Admin →
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