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3762 results found

  1. View customer map on a bigger Google Map

    Is it possible to add a link to open the google map of customer in a new full screen google map window. The map is quite small and we have so many customers in this map it is just completely red. If we then zoom in a little, we lose the overall view.

    7 votes
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  2. Change default for assigning tech to tickets

    Assigning techs to tickets is helpful but it would be better if the default was not the person who created the ticket. It would be preferred if the default was to not assign the ticket to anyone until a specific tech is chosen.

    7 votes
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    2 comments  ·  Admin →
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  3. clone contracts

    We need to be able to clone a contract, or better yet make a contract template.

    7 votes
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  4. Payroll App Integrations

    I specifically want to be able to export (prefer direct integration through APIs not just a CSV) to Gusto (Formerly Zen) Payroll Service for the time clock records. I am sure others might appreciate that ability into whichever payroll services they use - Intuit, ADP, Paychex, Square, OnPay, etc.

    7 votes
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  5. more functionality with reminders.

    Reminders are great but they need a couple of things to make them better. here goes:
    1. Notification when a reminder is created by another tech for you.
    2. sync reminder with outlook (office 365) tasks.
    3. create a ticket directly from a reminder rather than dismiss

    7 votes
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  6. Option to Rearrange Drop Down Answers for Custom Asset Fields

    Hello there,

    We have recently started using RepairShopr, and have been adding/editing things as we go to fit our repair process. One of the things that I have been editing is the asset custom fields. If I realize that there is a new option that should be included in our drop down list, I go and add it, and since there is no easy way to rearrange the list options, I've been copying/pasting together a new list.

    The problem that I just found with this is that by doing this edit, all of our assets custom field values are retroactively…

    7 votes
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  7. Subscriptions

    It would be helpful to us to have stored credit cards send a reminder that their card is about to expire, and have there be an option in the customer portal to update their credit card. We have "subscriptions" that we sell that we have setup with reoccurring invoices. It'd be nice to have a marketer option where we can send an email out a few weeks prior to the reoccurring invoice charges their card.

    7 votes
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  8. Ticket time estimate

    It would be very beneficial, in our case anyways, in the initial ticket creation to be able to estimate the time for a project. Then have an option on the dashboard to show how committed our techs are.

    I know you can create an appointment but rarely in our shop do we do appointments, 90% are just drop-in's. Even if I use the appointment tool it doesn't show how much time is committed on the dashboard.

    It would be nice so our receptionist could quickly take a look and say "well we're book about 8 hours today, so it will…

    7 votes
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  9. Refurbs for Refusbishers - Functionality to provide service, bill, etc

    Are there any plans to add service functionality to Refurbs?

    We operate our own storefront but also provide professional refurbishment services nationwide to others. I've been utilizing invoices to track everything but the upcoming customer credit functionality keeps me interested in Refurbs. I’m using a combination of invoices, inventory management hacks, and Google forms to keep everything moving smoothly.

    So a refurbishment customer sends us a box of broken screens. We test the screens upon arrival and make an internal invoice. The internal invoice allows us to track progress, sell parts as needed (refurbishment is a craft), and eventually convert…

    7 votes
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  10. Additional information for the date and time a ticket is resolved in the ticket export report

    Hi Guys,

    Can we add a column in the ticket export report for the time and date a ticket is resolved? This is to measure the SLA of each ticket.

    Thank you!

    7 votes
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  11. Contract enahncement to show customer managed services value

    It would be great if you could enter a discount percentage rather than just a dollar amount on contract. Then this can flow through like a discount and show the customer how much money they saved each month.

    7 votes
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  12. Allow Labor to be Billed Hourly and Flat-Rate

    In our shop we have different methods of billing. We charge a specific flat-rate fee for in-shop services. We charge hourly for all business clients and on-site services. It would be nice to distinguish that in the inventory labor item, so when my technicians log their time, the flat-rate items ignore the time field.

    7 votes
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  13. In contract pricing, we need an 'all labor' % discount rather than having to go in and individually add each labor rate to the contract.

    7 votes
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  14. Change 'Part Order List' 'price' to retail

    Change the price on the 'Part Order List' to retail NOT cost... or put both

    7 votes
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  15. Enable the Customer Purchase from within a Ticket to an asset in that ticket

    Hi, its seems this was requested previously but I dont think it has been implemented, although the request is marked completed...there were multiple requests in said request. To lift the part I would like to see: ''You cannot "buy/trade-in" an existing asset. For example, a customer books in a device (an asset) for repair, we open a ticket, the device turns out to be unrepairable (or to expensive to fix) and the customer wants to trade it in to cover the cost of the ticket'' Thanks

    7 votes
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  16. Add the ability to back date ticket comments

    Have a date field that defaults to the current date, or can be manipulated to back date a comment. This is useful for entering in time and description on a particular date if the user isn't able to enter it in on the same day for tickets that take multiple days (Such as projects).

    7 votes
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  17. I suggest you allow multi day scheduling

    I would like the ability to enter a start date and end date. Having "time of day" granularity would be okay too, but most of my work is of a multi day duration.

    7 votes
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  18. cash opening closing

    On the cash register report add a column cash total open cash total close. Currently, it shows credit card in the end of day totals you can not simply can not glance at it and see is your cash is off.

    7 votes
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    2 comments  ·  Admin →
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  19. Ticket "Flag" or "Pop Up" Warning/Critical Notice

    Sometimes there may be a critical item that you may need to remember in a ticket. Since we have a sales, admin and tech side all looking at the system sometimes details can be overlooked. If there is something critical like "credit card dispute" or "does not like being called sir" that anyone dealing with the ticket may need to know a "pop up" or highlighted section that jumps out may be nice. Since we have a prepay policy and sometimes a corporate customer does not have to do so, if we have done business before, this would be helpful…

    7 votes
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    under review  ·  Rajesh Agarwal responded

    I know these examples make sense for the Ticket, but just so you are aware you can work around this by adding a popup like this to the customer (it will affect all their tickets):

    http://feedback.repairshopr.com/forums/165658-general/suggestions/7107593-pop-up-reminders

    Setup a custom field type “popup” on customers, then on a customer you can add a note and it’ll popup once per browser session to remind you – even when just viewing a ticket.

  20. Allow Negative Inventory

    I have brought this up before and am going to do so again. I would love to see the inventory system allow for negative inventory count. I do understand that for those using the back order feature that would not be possible. However I am more interested in having accurate inventory counting than I am in allocating back orders. Currently with the back order system off, if an employee sells inventory before it was able to be entered by the purchasers the inventory count stays at zero. Then when the purchaser enters the inventory a day later the count goes…

    7 votes
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