General
3763 results found
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Customer labels X of X
Would be great if we could print a given number of customer labels with an item number and total number of items. For instance, a laptop with AC adapter and case would get three labels. They should say "1 of 3", "2 of 3", "3 of 3" to make it easy to double-check everything is returned.
7 votes -
Add ZOHO Assist
We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.
7 votes -
add another asset button
When adding more than one asset I need to click on the assets link and then new asset. Could you not add a button to the created asset page so you can directly add another asset without any extra steps.
7 votes -
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
7 votes -
Integrate Call Feature with VOIP.MS
We would like to see integration with VOIP.MS for the Call Log / Call Back feature. Currently, we are unable to use our phone system with RepairShopr as it requires Asterisk PBX, which we used to use, but it was continuously being hacked. So we moved to VOIP.ms and they have a hosted PBX system.
We would like the ability to use RepairShopr with VOIP.ms as this is our phone service provider and it has been for a LONG time and we are not looking to switch.
Can you please integrate with VOIP.ms?
7 votes -
Recurring Line Items
We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.
My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…
7 votes -
Amend the pre-diagnosis further, so that no email is issued at all
We have a lot of tickets where diagnosis is an irrelevance (ie. for the supply of goods/services). Being able to now tick as pre-diagnosed is great - thank you - but we get an email saying a hidden comment was added to say it was pre-diagnosed. The change you've made is welcome, but we don't want the email. Or should there be a "diagnosis not required?", which isn't quite the same thing after all.
7 votes -
Payments not Synced to QB
There needs to be a filter to look at payments not synced to QB. There is one for invoices but not payments. Currently, we have to go throught the payments to find any that have not been synced for one reason or the other.
Also, it would be nice if there was a way to sync or mark as sync any $0 invoices and payments to QB. But that is not as important as finding actual payments not synced.7 votes -
Custom device widget create a ticket instead of a lead similar to self service check-in module
Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.
7 votes -
Due Date Time detail
It would help to have the detail of the time a ticket is due on the "tickets" page along side the date because a lot of our repairs are scheduled to the half hour so hourly differences are important.
7 votes -
Tech Hours Report
If you could add a field to filter by Client on the Tech Hours Report that would be very helpful to see where your time is falling on certain projects. Also, keep the option to run the report on All.
7 votes -
Allow the capability to edit the email-notification for techs
We'd like to be able to customize internal tech notifications in the same manner we can customize the HTML email template that our customers see for ticket notifications.
Right now, it's a continuous run-on line of text....nothing nice!
7 votes -
Use Branded Team Viewer Links
We are starting to use Team Viewer, and have set up our brand on their site. However, the link that RepairShopr uses gives the client a generic, non-branded form of the software. We were hoping we could provide the link to our branded software, so that the customer would get Team Viewer with our brand on it.
We also need it to track the ticket number on the Team Viewer dashboard, which my boss has stated is critical.
Thanks.
7 votes -
Automatically import a Toggl time
There should be a way to automatically import a Toggle time into tickets as soon as the timer has been created. I find the biggest challenge with this is remembering to open the ticked and clicking the Toggl Import button. Otherwise the Toggle Timer App works great for on-site jobs!
7 votes -
Automated Calls Integration
I would love to see your guys integrate with Call-Em-All https://www.call-em-all.com
They send pre-recorded calls and text messages on your behalf. I would like to see when we complete a repair, we can choose to have Call-Em-All to call the customer informing them their repair is ready to pick up. Additionally, customers could get a call an hour before their appt to confirm their appointment. It could be customized so many ways. They have a developer API for integration.
We currently use this when we have outages in our network we send an automated voice message to the customers the…
7 votesProbably the wrong type of API for us to do on a whim, maybe if this gets some votes.
We’ll keep watching!
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Add Follow-up Button
When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
We are liking your software a lot!…7 votes -
Be able to search by unique ID in customer purchases
When looking up customer purchases it would be way easier to be able to look it up by the IMEI/ESN
7 votes -
Add Ticket # as an available tag in places like Marketr
When using Marketer Email Campaign for Customer Service Followups many customers who have multiple tickets are getting confused on what ticket the follow up is related to.
Adding another "Available tag" like "Ticket #" will help to reduce the confusion and improve communications.
7 votes -
checkbox for renewable products in inventory
please add a checkbox on the product details page to check if that product should be renewable.
that would give the availability to select the next renewal date when added to an invoice.
And would also create the recurring invoice or a recurring ticket automatically when expired.7 votes -
Multi Store Color Coding
Support suggested I post my idea here.
We're a big chain with 5 stores, and sometimes a tech is logged into a different location than where he is actually at, causing a ticket to be created, and thus needs to be transferred.
Would it be possible to have the top banner a changeable color, similar to how created users can have colors assigned to them? Our stores already follow an internal color scheme for transfers, so it'd be a simple way for our employees to easily identify which of the 5 stores they are logged into at the time.
7 votes
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