General
3762 results found
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Add private/internal notes to estimates
We've always used the private memo field in QBO estimates to make private notes about exact part numbers and our costs and availability at various distributors... This makes it very easy to order the stuff once estimates are approved. Without this ability in RS, we have to keep separate notes elsewhere, or look it all up a second time when we are ready to proceed with the order.
7 votes -
Track Internal Projects
It would be nice to have a spot to track internal projects without it clogging up the ticket dashboard. Basically a spot for projects that you'd like to accomplish in spare time.
7 votes -
Prepay Hours Invoices
is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.
7 votes -
Add a new 'ON Sale Price' option to inventory item price inputs
I think it would be great if there was the ability to add an additional price to the current cost & retail price called 'On Sale Price' - or similar.
This would be the price that the item would be reduced to if the check box (forgot to mention we'd need one of them to say when to activate the 'on sale price' was ticked so that instead of having to reprice every stock item that we are running a sale on, and then re-price them again on the system when the offer ends, we can simply click the on…7 votes -
Email with attachment
Hi team!
could we please implement a feature when we have the option of attaching a document/photo to the comment box and it gets emailed to the customer?
it would be useful to help in explaining customers when diagnosing problems or sending information about parts, or even an options document.
i understand we can already attach an attachment to a ticket, so can the system be then tweaked so that it generates an automatic URL to this attachment so that it can be included in the email?that would be great!
many thanks for an awesome support!
Shai7 votes -
Auto add assests
When selling serialized hardware (or even all hardware/software) to a customer, it should be assigned to that customer as an asset.
7 votes -
Sub Quantities for Inventory Items
I'd like to see the option for inventory items to allow for multiple cost prices and quantities. This could be used to limit multiple listings where the cost price of an item changes due to a different supplier or similar, where some of the stock is listed at the old price and some at the new.
7 votes -
Logistics by Location
For Big Chain Admins, I would like the ability to only show orders for a particular location at a time or all is desired.
7 votes -
Add a checkbox to say yes or no to charging VAT
Some companies will not be VAT registered and so don't need to show VAT on invoices.
The recent change to have VAT settings hard coded into receipts makes for me our stationary look terrible.
I used to be able to choose an invoice template without VAT but since recent changes they are hard coded into the template and can't be removed.
What would be good is a checkbox in setup, are you VAT Registered? if it's not ticked then all tax options are turned off and a different invoice template is used without the VAT amounts, click the box and…
7 votes -
Notification on failed payments
I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.
7 votes -
Customer labels X of X
Would be great if we could print a given number of customer labels with an item number and total number of items. For instance, a laptop with AC adapter and case would get three labels. They should say "1 of 3", "2 of 3", "3 of 3" to make it easy to double-check everything is returned.
7 votes -
Add ZOHO Assist
We use ZOHO Assist for our Remote Support tool and would love to see it integrated into repair shop in same manner as Teamviewer generated links.
7 votes -
add another asset button
When adding more than one asset I need to click on the assets link and then new asset. Could you not add a button to the created asset page so you can directly add another asset without any extra steps.
7 votes -
Leads - Notes
It would be great to be able to add notes to a Lead, why can't you do this easily?
EG: A lead comes in and a staff member contacts the lead, where do they put in some notes about what was spoken about?Thanks
7 votes -
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
If the UPC Index @ http://www.upcindex.com database could be integrated with a app that would make adding parts to inventory much easier.
7 votes -
Integrate Call Feature with VOIP.MS
We would like to see integration with VOIP.MS for the Call Log / Call Back feature. Currently, we are unable to use our phone system with RepairShopr as it requires Asterisk PBX, which we used to use, but it was continuously being hacked. So we moved to VOIP.ms and they have a hosted PBX system.
We would like the ability to use RepairShopr with VOIP.ms as this is our phone service provider and it has been for a LONG time and we are not looking to switch.
Can you please integrate with VOIP.ms?
7 votes -
Recurring Line Items
We have recurring Invoices, recurring Tickets, recurring Subscriptions. We need recurring Line Items. Many of my clients have recurring services from me. They occur monthly, bi-annually, annually, and at arbitrary times. Most of my clients are on account and prefer to be billed monthly. They can't handle more than one invoice per month.
My current process to satisfy my client's wishes and work within repairshoper is create a recurring invoice for monthly charges and create a annual or bi-annual ticket for things like anti-virus and other services for the same client. I must both notice the bi-annual or annual ticket,…
7 votes -
Amend the pre-diagnosis further, so that no email is issued at all
We have a lot of tickets where diagnosis is an irrelevance (ie. for the supply of goods/services). Being able to now tick as pre-diagnosed is great - thank you - but we get an email saying a hidden comment was added to say it was pre-diagnosed. The change you've made is welcome, but we don't want the email. Or should there be a "diagnosis not required?", which isn't quite the same thing after all.
7 votes -
Payments not Synced to QB
There needs to be a filter to look at payments not synced to QB. There is one for invoices but not payments. Currently, we have to go throught the payments to find any that have not been synced for one reason or the other.
Also, it would be nice if there was a way to sync or mark as sync any $0 invoices and payments to QB. But that is not as important as finding actual payments not synced.7 votes -
Custom device widget create a ticket instead of a lead similar to self service check-in module
Add more flexibility into the custom device widget so that the admin can choose to have a ticket created similar to self service check-in or a lead.
7 votes
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