General
3763 results found
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Communication Log
It would be nice to see the entire email message in the communication log. Quite important actually!
8 votes -
Statements do not show any payments the customer has made
When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.
8 votes -
Ability to sync Google Tasks with dashboard reminders
I am sure the Google Tasks API is just an extension of the Calendar API - It would be great if I could have all of my reminders/tasks in one place (especially on my mobile/tablet). How easy would it be to implement this?
8 votes -
Spiceworks integration
I would love to see you guys integrate with Spiceworks somehow. We use it for monitoring of our contract customers devices, but I would rather use you for my helpdesk/ticket system. We use there asset manager tool and network monitor tool.
It would be nice for a ticket to be created automatically if there is a critical error on an asset or a network device going offline.
8 votesWe will probably not add a spiceworks integration.
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Add Custom Comment Types
Right now there is a set amount of ticket comment subjects. It would be great to be able to add custom options. That could also help with the ticket automations.
8 votes -
Add a delete all button to messages section
In the messages section there is a huge list with red delete buttons, but no delete all button. Might want to add one. :)
8 votes -
Google Maps Integration by postcode
When entering a new customer i would like the ability to be able to only enter the postcode for address information and this still show up on Google Maps.
8 votes -
appointment type
We offer Onsite, In Store, and Remote services. Ideally, we would like to be able to select one of these three Appointment Types when scheduling an appointment. We would want to be able to see this Appointment Type when looking at a ticket, but also when looking at the calendar (so we can easily see which type of appointment it is when we schedule new appointments).
8 votes -
Add a Column for Last Purchase Price in PO
hi,
the idea is actually simple to implement i think.
right now we have Average price for PO made.so i think if the team could add an extra column for "Last Purchase Price" would be great.
In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.
For eg (assuming it is identical socks)
the price we bought a socks is $2.
Then we bought another socks for $1The average cost of the socks…
7 votes -
Customize the "Triggers" that affect Statuses
We really want to change the triggers that happen when making certain comments. Like, it makes sense that after a "Parts Order" comment, that the status switches to "Waiting on Parts". However, other things don't necessarily work best with our workflow, and it really messes up the way we work. Further, techs always seem to forget to "double check" that the status on the ticket is what it should be.
Here are some examples of what we'd like to be able to change ourselves. Maybe under Tickets>Custom Settings.
'Diagnosis' comment > Triggers > 'Waiting on Customer' (because we need approval…
7 votes -
Change frequency of Diag reminder emails
Is there any way to have the diagnostic reminder email sent every 3
hours? Right now we have it set up for 1 hour, the only option I see is 1
hour or every day. It takes us about 3-4 hours to run our diagnostic
service and it would really help out if we can have it remind us if it
isn't completed after that amount of time or at a frequency greater than 1 hour but less than 1 day.. like 1 hour, 3 hours, 5 hours, etc.7 votes -
Employee override for Device Module
It would be great if there was an employee override added for the device module to allow for new devices to be checked in
7 votes -
Ticket attachments sent to customers (RepairTech)
can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.
7 votes -
net profit calculation on Sales Summary (Profit & Loss) report
Just been going over a few figures and was checking the sales reports and thought it would be great to also see the net profit as a percentage so we can see as an overview, what our percentage rate is running at. Very useful when setting or revising pricing policies :)
7 votes -
Add private/internal notes to estimates
We've always used the private memo field in QBO estimates to make private notes about exact part numbers and our costs and availability at various distributors... This makes it very easy to order the stuff once estimates are approved. Without this ability in RS, we have to keep separate notes elsewhere, or look it all up a second time when we are ready to proceed with the order.
7 votes -
Prepay Hours Invoices
is it possible to make Prepay hours not show up on a customer's account until after they have paid the invoice for the hours. At the moment prePay hours show up the second the invoice is sent, not after it has been paid.
7 votes -
Sub Quantities for Inventory Items
I'd like to see the option for inventory items to allow for multiple cost prices and quantities. This could be used to limit multiple listings where the cost price of an item changes due to a different supplier or similar, where some of the stock is listed at the old price and some at the new.
7 votes -
Logistics by Location
For Big Chain Admins, I would like the ability to only show orders for a particular location at a time or all is desired.
7 votes -
Add a checkbox to say yes or no to charging VAT
Some companies will not be VAT registered and so don't need to show VAT on invoices.
The recent change to have VAT settings hard coded into receipts makes for me our stationary look terrible.
I used to be able to choose an invoice template without VAT but since recent changes they are hard coded into the template and can't be removed.
What would be good is a checkbox in setup, are you VAT Registered? if it's not ticked then all tax options are turned off and a different invoice template is used without the VAT amounts, click the box and…
7 votes -
Notification on failed payments
I'd like the option to receive a notification of a failed or otherwise non-successful payment made through the customer portal, just as we receive notification of a successful one. Repairshopr already receives and processes this information (viewable on both the Payment and Customer Detail pages) so it seems as though it shouldn't be too terribly difficult to add to the list of available notifications.
7 votes
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