General
3762 results found
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Communication Log
It would be nice to see the entire email message in the communication log. Quite important actually!
8 votes -
Add beta switch to users
Can we add in Security Groups a button to allow people in that group to access the beta UI switch? It would be really useful for a select admin group to have the Beta UI switch. Thank you
8 votes -
Reorder the Search All Things results to show - newest tickets first
SOAT is a useful feature, but it only shows five tickets or so and it shows the oldest ones first instead of the newest. Reorder the results to show the newer tickets first and it will greatly enhance the value of the feature.
8 votes -
Purchase Orders and Quickbooks Desktop
I would really like to have the ability to create Purchase Orders in RS and have them sync with QB. We can't move to QB Online, and this is the only feature left that is keeping us from using RS as a one-stop tool.
8 votes -
Statements do not show any payments the customer has made
When I am sending out statements it only shows outstanding invoices and amounts. Customers need to see all payments displayed also.
8 votes -
Bundles on Tickets that ADJUST inventory of items in bundle
Currently when we add bundles to tickets it keeps inventory levels the same. Not until we invoice the ticket can we see what our true inventory level is or what serialized inventory we still have left to commit to a ticket.
Right now -I can add a bundle to a ticket but cannot let anyone else building tickets know that I am using up an instance of a product - unless I create an invoice. So as it stands it does not make sense for anyone to use bundles for tickets - to only use them for invoices.
Bundling items…
8 votes -
Change Custom Asset Field Titles
If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
This can be reversed by putting the original name back in place.There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.
In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.
Ideally, the names/titles of custom asset…
8 votes -
group techs into teams and allow assigning tickets to the group
We'd like to group techs into teams e.g. server team, 365 team, web team and assign tickets to the team rather than the individual tech. This would make team management much easier.
8 votes -
Conditional Logic in Forms for Tickets or Worksheets
We do several types of work which requires different information to be recorded based on the task.
I'm looking for a solution to build conditional logic in forms added to tickets or built with the worksheets added to the ticket.With conditional logic in forms, we can ensure that people using the form will only answer the questions that are relevant to their submission by showing specific fields based on their answers to other questions.
8 votes -
Human Resource Management
hi again,
now that repairshopr is constantly evolving into a more robust script,
i would like to suggest that a simple human resource calendar into the script.then all of our staffs will have access to calendar and know their off day from the panel itself,
as the employees, we can manage the time for our employees better, and make proper arrangement for everyone.
7 votes -
Links Tab
(so we could add links to other sites, like our databackup portal, GFI, etc. it would be nice if it could be a shared list and user list) - We try to limit the number of software platforms we use but not all platforms talk well with each other when it comes to integration. I would like to have all of our employees live in repairshopr as base! So a links tab that an admin could maintain would be nice. That way employees don't have to go looking or asking each time they need to look at GFI, or backups,…
7 votesDefinitely like this idea!
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Add a Column for Last Purchase Price in PO
hi,
the idea is actually simple to implement i think.
right now we have Average price for PO made.so i think if the team could add an extra column for "Last Purchase Price" would be great.
In our PO, there would be a column to let us know what was the last price we purchase the item. As the price in the inventory is the average, it might not be accurate.
For eg (assuming it is identical socks)
the price we bought a socks is $2.
Then we bought another socks for $1The average cost of the socks…
7 votes -
Customizeable Dashboard widgets
Would like to see the ability to customize the widgets on the dashboard with custom criteria and to be able to drag and drop and arrange them.
And example of this is Brightgauge.com
7 votesTry our new dashboard, and also our Domo integration. I’m pretty sure our domo integration gets you something similar to brightguage.
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Customize the "Triggers" that affect Statuses
We really want to change the triggers that happen when making certain comments. Like, it makes sense that after a "Parts Order" comment, that the status switches to "Waiting on Parts". However, other things don't necessarily work best with our workflow, and it really messes up the way we work. Further, techs always seem to forget to "double check" that the status on the ticket is what it should be.
Here are some examples of what we'd like to be able to change ourselves. Maybe under Tickets>Custom Settings.
'Diagnosis' comment > Triggers > 'Waiting on Customer' (because we need approval…
7 votes -
Allow Marketr to use ticket problem types to trigger different templates
It would also be great to allow Marketr to use Ticket problem types to trigger different templates. For example - We use tickets for onsite appointments with a problem type of onsite. However I don't want to send the standard marketr template for all tickets.
So it would be great if you could apply marketr templates to tickets with a certain type.7 votes -
Change frequency of Diag reminder emails
Is there any way to have the diagnostic reminder email sent every 3
hours? Right now we have it set up for 1 hour, the only option I see is 1
hour or every day. It takes us about 3-4 hours to run our diagnostic
service and it would really help out if we can have it remind us if it
isn't completed after that amount of time or at a frequency greater than 1 hour but less than 1 day.. like 1 hour, 3 hours, 5 hours, etc.7 votes -
Employee override for Device Module
It would be great if there was an employee override added for the device module to allow for new devices to be checked in
7 votes -
set ticket priority based on email priority
Most of our business customers submit tickets via email; Many of them use the "high" or "low" priority flag to let us prioritize accordingly. It seems that RepairShopr doesn't capture this information. Please parse incoming email headers to include priority level in converted tickets!
7 votes -
Ticket attachments sent to customers (RepairTech)
can you add the ability for tickets attachments (specifically repairtech reports) to be sent to the customer.
7 votes -
net profit calculation on Sales Summary (Profit & Loss) report
Just been going over a few figures and was checking the sales reports and thought it would be great to also see the net profit as a percentage so we can see as an overview, what our percentage rate is running at. Very useful when setting or revising pricing policies :)
7 votes
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