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3762 results found

  1. Ability to assign multiple categories per product

    It would be great to assign multiple categories to an inventory item.

    For example I have categories such as "iPhone 5c" and "iPhone 5s" yet there are parts such as a replacement battery which work in both phone models, therefore are applicable to both categories.

    8 votes
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    5 comments  ·  Admin →
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  2. Mass Edit Customers!

    I want to be able to mass edit customers so things like custom fields can be easily changed for a large group of customers. I use several different Support packages and I want to be able to make mass edits to custom fields so that I don't have to edit each individually.

    8 votes
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  3. Special Order Parts Grouping

    Sometimes we need to special order multiple parts for a single ticket. It would be great to be able to add all part orders to one special order part entry. It would cut down on data entry time. Would need to be able to receive parts in the group independent of each other, just like you can with PO's.

    8 votes
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  4. Single Page Kiosk Mode or Self Services (Enhancement 2)

    Hi repirshopr team,

    my customers and I love the Self Services option.
    But it needs more options.

    I quote here:
    When a customer checks-in and a ticket is created through an actual kiosk the ticket field is limited to "issue" only and doesn't have the ability to include other relevant and useful fields such as device passcode, device type, etc at time of intake.

    and add here:
    I would also like to know, how did the Customer find us, 'Referred By' drop down box would be use full. Also would like to have some of the 'custom ticket fields' and…

    8 votes
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  5. Appointment Booking - Different Hours

    Some days I have technicians working at diffrent hours. I would like available times mon, wed, fri & tues, thurs to be different from each other.

    8 votes
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  6. Integration with Naverisk

    It would be great to have integration with INaverisk just like how the RMM feature for MaxFocus work so when an alert comes up, there would be an area within RS that shows the alert and you can convert to a ticket or clear the alert accordingly etc.

    8 votes
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    5 comments  ·  Admin →
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  7. Clone Invoice to Estimate

    I love the ability to clone invoices and estimates, but I think it would be awesome if we could clone an Invoice to an estimate.

    Just ran into this need today, had a client who wanted to order another custom built computer the same as he had a few months back, but it still needs to be run up and approved through the corporate ladder...being able to clone an invoice to an estimate would simplify quoting situation like this immensely.

    8 votes
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    2 comments  ·  Admin →
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  8. Customer Portal - Billing Admin

    As of now, if a Portal User is created, they cannot see the invoices. If I remove the portal user, the invoices show up under the generic link.

    Can we have an option to make users billing administrators?

    We are trying to use the Portal for some of our larger clients to submit tickets for better tracking, but these clients pay all invoices once a month and would like to be able to just go online to do it.

    8 votes
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    1 comment  ·  Admin →
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  9. REFERRAL SOURCE -

    This really helps to know how our marketing is working.

    Once a customer comes in for service - lets say from a google search, after the service is performed we should be able to change that customer to a different REFERRAL SOURCE - because now they are an existing customer - we have earned their business and they become an existing customer rather than another google search the next time they come in - not very helpful in deciding on advertising budget.

    It seems like when I change their REFERRAL SOURCE it changes all the reports.

    Am I mistaken or…

    8 votes
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    6 comments  ·  Admin →
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  10. Attendees on Calendar

    It'd be nice to see "two" appts one for each tech if there are multiple people assigned to a field job. As of right now only the owner of the appt shows up in the calendar. My work around is to create two separate appts, for each tech.

    8 votes
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    2 comments  ·  Admin →
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  11. Balance due column on invoice overview

    Have a column on the invoice overview page for balance due.

    8 votes
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  12. Statement email with credit

    It would be helpful to be able to send customers a statement when they have credit on their account. At the moment the option to email an account balance statement on the customer page disappears when there are no outstanding invoices but the customer has credit.

    8 votes
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    4 comments  ·  Admin →
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  13. Discount on an Invoice - Show Original Price

    It would be very nice show the original amount of the invoice, the discount amount, and the new total on the invoice. Currently, I am only showing the discount / Item cost / line item. That is nice, but it does not show how much the discount is!

    On hourly items (4 hours @ $90/hr; it only shows the $90.00 discounted 100% to $0.00. It does not show the total discount was $360!!).

    Any way to add this feature?

    8 votes
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    3 comments  ·  Admin →
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  14. Integration with WHM & cPanel

    It would be awesome if RepairShopr could create hosting accounts purchased through our website similar to WHMCS.

    8 votes
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  15. Allow for customization of ticket priorities.

    Allow for customization of ticket priorities.

    8 votes
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  16. Report for Bundle Sales

    We've started using the bundles feature recently and it's worked really well for us with a recent promo. However we can't report on the sale states based on these bundles.

    So we think the promo went well but we're not to sure.

    Can I suggest that you a report that allows you to see bundles sold.

    8 votes
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    under review  ·  0 comments  ·  Admin →
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  17. Set up user defined time zones.

    Allow each user of repairshopr to set a time zone. Single time zone when our users are spread across the country makes user defined time zones crucial.

    8 votes
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  18. Add Custom Comment Types

    Right now there is a set amount of ticket comment subjects. It would be great to be able to add custom options. That could also help with the ticket automations.

    8 votes
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    4 comments  ·  Admin →
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  19. Prepaid Hours For Specific Inventory Items

    We offer specific prepaid remote support time for our monthly customers and it would be nice if we could setup the prepay hours to allow me to bill general labor items such as onsite work and shop work but attach the prepaid hours to remote support only.

    8 votes
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  20. AutoPrintr app for Raspbian - Raspberry PI

    Hi !

    We using Raspberry Pi in all our shops as a printer server which is connected to Google Cloud Printer Server all the time via "Chromium" app. Unfortunately as we all know Google Cloud Printer is still in Beta version and is working very slow time to time...

    Any chance for release AutoPrint application for Raspbian ( Raspberry Pi ) ?

    Thanks
    Regards
    Rafal

    8 votes
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