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3762 results found

  1. customer phone number on mouseover

    In the ticket list view it would be really handy if hovering the mouse over the customer name showed their phone number.

    9 votes
    2 comments  ·  Admin →
    How important is this to you?

  2. Teamviewer Integration

    New to Repairshopr. It would be nice when going into a remote session with Teamviewer that when done, it would create a ticket automatically with the time spent.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  3. Ability to add Issue types from dropdown

    It would be nice to add issue types from the actual drop down.

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  4. iOS APP Dashboard

    A general dashboard to see total open tickets, sales, profit, ETC would be extremely helpful.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  5. Time Limits on Tickets so Techs cannot exceed time limit

    The idea is that most shops that charge labor generally know how long a specific task should take. For example a 2 hour time limit on a ticket, that way if a task the employer knows only takes 2 hours cannot be exceeded without prior authorization.
    A notification might now be enough, plus that way when multiple techs are working on something the collective totals cannot exceed a specified time limit. This would be useful for any shop that charges Labor and knows how long things should take unless there is a larger problem that requires approval.

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  6. Allow QuickBooks export to assign a class

    When exporting from RepairShopr to Quickbooks we need to have those transaction to a certain "class" in Quickbooks. This is a critical feature request for proper accounting and reporting in QB.

    9 votes
    3 comments  ·  Admin →
    How important is this to you?

  7. Contract override pricing

    We are using the contract override feature and it works great. With one customer though we have them set at a higher rate than standard, but it displays as discounts as per contract. Any way to edit this template wording

    9 votes
    2 comments  ·  Admin →
    How important is this to you?

  8. Add the option for per-technician email signatures

    It would be nice to have the option to add a customized HTML signature to email communications to customers on a per-technician basis (each technician could have their own signature that appears at the end of emails they send from inside Shopr).

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  9. Drop down menu on conditions

    An option for pre-set conditions drop down menu when entering in the condition of an items.

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Have the option to enter time in 24 hour (military) format

    I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.

    <rant>
    I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.

    It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then…

    9 votes
    2 comments  ·  Admin →
    How important is this to you?

  11. Display service location on invoices

    We have customers that have multiple service locations. We have entered these as additional locations in RepairShopr. On the invoice, the customer would like to see which site the service was performed at in the case of onsite appointments. If there was a field called "service location" we could include on the invoice that would make this fairly easy. We would also want to have the ability to use a specific invoice template for each customer, so that we did not have to display "service location" info for customers that did not have multiple locations.

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. Give the ability to change due date from main ticket screen

    Give the ability to change due date from main ticket screen. It would be nice to be able to change the due date on the main ticket screen ( like we are able on the status) instead of having to open ticket and edit due date and save it.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  13. Have customer sign off on estimates

    Many of our client like the idea of seeing how much a job will be.(hence estimates) But some come back and say we didn't say it would cost that much. UGH! Intake form has a way to sign off. but doesn't include cost. What about having the Estimates signed (on screen) as well. That way client knows upfront what cost are, as they signed off on it. yea

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  14. Cursor

    Whenever a new window opens the cursor should be in the box and ready for data entry on all pages.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  15. Integration with Livedrive.com

    Those of us using Livedrive.com's unlimited data backup for retail customers would greatly benefit from integration with RS. Potential features would include: Automatic creation and deletion of customer account in LD; Date of last backup; Backup Utilization. As settings in LD are very basic, any additional maintenance can be done within LD. So, as a start, the above features would be great start.

    9 votes
    3 comments  ·  Admin →
    How important is this to you?

  16. Stop reformatting (rehashing) URLs in ticket comments

    I sent my customer a ticket reply with a URL to a web site in it. The link was copied straight from my browser, but when the customer received the ticket comment email they called me to ask what I was sending them and if it was safe, because mousing over the link showed that it was taking them to this page, which looks like nothing to do with the original link I pasted, and actually looked like this :

    http://reply.repairshopr.com/wf/click?upn=HOq46wKOrqRFpMG51s926AFUirSoUJDAkMLCNzeRkfefXvZov9kcDp9WjjcZ-2BT902jebKl-2BAwYYH2vEY6TNPGyTAZK8FM4LlsUVZGn8MPSY-3D_a6oQc7tnfcb0GKvoO27fPrHy1fmCh3VuPbN8zvCYnEdp1kUUvrUwGaAru5bIb3nA1jBrGGqj9r9LPqCYmcr8lBYu-2BUKKM6rCIHueG1AEybO6FMl3yyPtG8tT1T1rhOh9gdEhbIuV7JqIY1a9J7wVdWB44WYHGcAbehKrRFWJYj-2FErXcbM2jPUvLATooNBfj7CisnufDcLHp8Oxf1zTrQSgd1x9DyQ9v1y9ekk1TCW2KZQEGSHwr-2BjRgglIYCBrN8WshU9Yuwj-2Bff6d21mxIhMw-3D-3D

    In this day of ransomware etc I encourage all my customers to be cautious, and to see the above…

    9 votes
    5 comments  ·  Admin →
    How important is this to you?

  17. The ability to see if a ticket comment was emailed to the customer or not

    After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.

    It would be handy if there was a way of checking after the fact if the customer was contacted.

    8 votes
    planned  ·  9 comments  ·  Admin →
    How important is this to you?

  18. Add rolls of coins to register count, give admins ability to edit a drawer after the opening count has been completed

    A few things I would like to see happen. The two changes I have not seen posted are below:

    1) Ability to count a roll of coins in the opening and closing count
    2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
    3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can…

    8 votes
    under review  ·  2 comments  ·  Admin →
    How important is this to you?

  19. Email Track PDF

    I would like to suggest the Idea for Emailing to customer.
    The idea is when we send Estimate or Invoice email send it to the Customer pdf. Would let us know if the customer read the email or not. Like a Tracking Viewed or not Viewed email.
    Like other Program that Called "manager.io" when you send email if the customer view the email, will mark to us as "viewed". If the customer didn't view yet, will mark as "Not Viewed".

    That a good idea for us to know if the customer is active or not.

    Thank You
    Mike

    8 votes
    under review  ·  3 comments  ·  Admin →
    How important is this to you?

  20. Option to generate/print Despatch Notes

    We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).

    8 votes
    2 comments  ·  Admin →
    How important is this to you?
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