General
3763 results found
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Customer Portal - Billing Admin
As of now, if a Portal User is created, they cannot see the invoices. If I remove the portal user, the invoices show up under the generic link.
Can we have an option to make users billing administrators?
We are trying to use the Portal for some of our larger clients to submit tickets for better tracking, but these clients pay all invoices once a month and would like to be able to just go online to do it.
8 votes -
Integration with WHM & cPanel
It would be awesome if RepairShopr could create hosting accounts purchased through our website similar to WHMCS.
8 votes -
Set up user defined time zones.
Allow each user of repairshopr to set a time zone. Single time zone when our users are spread across the country makes user defined time zones crucial.
8 votes -
Prepaid Hours For Specific Inventory Items
We offer specific prepaid remote support time for our monthly customers and it would be nice if we could setup the prepay hours to allow me to bill general labor items such as onsite work and shop work but attach the prepaid hours to remote support only.
8 votes -
Chronological and filterable ledger of all activity
A "Dashboard" type page that shows all ticket activity in chronological order and can be filtered by various criteria such as job types, customers, dates, etc.
As-is the Tickets page doesn't show quite enough at-a-glance info to get up to date on where all your jobs stand/what progress was made during the day.
8 votes -
SSO with Azure B2C
Hi!
For the customer portal it would be great to have integration with Azure AD B2C SSO. This would streamline the login between the different systems.
Thx.
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Ticket Charges - Created into Tasks
We would like the ability to convert ticket charges into assignments that technicians can checkoff as completed appropriately, essentially signed by the specific tech such as noted on custom worksheets created.
8 votes -
Add "Open in new tab" and "Open in new window" right click options to Search All The Things
Please. I'm begging you. It seriously messes with my workflow not to have these options available to the results from the Search All The Things box.
I don't know if it's because the search bar is somehow java based or is using some weird runtime that makes those options hard to implement, but I would really like to see them integrated into the right click context menu items.
8 votes -
Asset Costing Report
The report should show the history of an asset’s work ticket. The main goal for us internally, since all our assets are company own and we do not repair outside “public” assets, is to run a report either weekly, monthly, quarterly, or annually to see what each asset has cost our company to maintain.
The report should be exported to CVS for us to filter and organized. The spreadsheet should have a minimum of 10 columns;
1. Work Ticket #
2. Customer assigned to asset at the time of the work ticket.
3. Subject
4. Description of ticket
5. Asset…8 votes -
Synchronization with Zoho CRM contacts would be great for me
As per title synchronizing my Zoho CRM contacts list would urge me to use this program more.
8 votes -
Add beta switch to users
Can we add in Security Groups a button to allow people in that group to access the beta UI switch? It would be really useful for a select admin group to have the Beta UI switch. Thank you
8 votes -
Change Custom Asset Field Titles
If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
This can be reversed by putting the original name back in place.There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.
In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.
Ideally, the names/titles of custom asset…
8 votes -
Edit Cash Drawer Entries
Sometimes our techs make a mistake in counting the cash drawer when opening or closing. If this happens in the morning, the "expected amount" is severely off, which throws off 2 days worth of counts. If it happens at the end of the day, the "opening amount" is off and that throws off the end of day balance.
It would be nice if global admins had the ability to edit/correct cash drawer entries like they can on the time clock. Can this be added?
8 votes -
Custom Field Reports
I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.
8 votes -
Edit print triggers / when something print
Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.
I would like to be able to edit the actual trigger themselves.
Triger1 cash payment via invoice:Print receipt. print invoice
Trigger2 Cash payment via POS: Print Receipt
Trigger3 Credit Card Payment Invoice or POS: Don't print.8 votes -
Add Canned Responses feature to "Invoice Email Custom Message"
It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.
We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.
For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"
Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use…
8 votes -
Ability to Charge time automatically
When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.
However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.
Is this possible please as currently I will be editing each invoice manually before sending to the customer.
Thank you
8 votes -
link items so that when an item is rung in, it automatically adds a linked item such as Electronics Handling Fees as a separate line item.
When selling electronics its becomes difficult to remember which electronics handling fee is to be charged to the customer. Having it so that when you ring in an item that requires an electronics handling fee to be charged, it automatically adds the linked EHF. This concept is similar to how bottle deposit works, such as when a bottle of water is rung in at a store it automatically adds the required bottle deposit inventory item to the sale subsequently.
8 votes -
allow same email to be on more than one account.
We have multiple customers (commercial, parents, et al) that utilize the same email. Without this ability, we cannot send documentation to our customers. Allow the same email. If you'd like, add a prompt to confirm the same email for checks and balances.
8 votes -
Timeclock needs ability to pull reports
Timeclock needs the ability to pull a set date report to csv and ability to pull a mispunch report for a certain time period.
8 votes
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