3762 results found

1. Reminders

   Be able to filter reminders by tech

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. The ability to see if a ticket comment was emailed to the customer or not

   After a comment has been added to an individual ticket, there is no way of knowing if the actual comment was emailed or not.

   It would be handy if there was a way of checking after the fact if the customer was contacted.

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   planned  ·  9 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Custom Field Reports

   I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Add rolls of coins to register count, give admins ability to edit a drawer after the opening count has been completed

   A few things I would like to see happen. The two changes I have not seen posted are below:

   1) Ability to count a roll of coins in the opening and closing count
   2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
   3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can fix it without having to close and re-open the drawer.)

   A few things I would like to see happen. The two changes I have not seen posted are below:

   1) Ability to count a roll of coins in the opening and closing count
   2) Make the "Enter" key go to the next field as opposed to clicking the button at the bottom. (many times my employee's have put in 30 cents and hit enter only to open the draw at 30 cents)
   3) Give admins the ability to go back and view/edit a draw that is open. (this way if someone opens the drawer with an incorrect amount, we can… more

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Edit print triggers / when something print

   Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.

   I would like to be able to edit the actual trigger themselves.

   Triger1 cash payment via invoice:Print receipt. print invoice
   Trigger2 Cash payment via POS: Print Receipt
   Trigger3 Credit Card Payment Invoice or POS: Don't print.

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Add Canned Responses feature to "Invoice Email Custom Message"

   It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

   We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

   For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

   Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use the Pay Now link below to pay with a credit card.... etc"

   It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

   We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

   For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

   Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use… more

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Email Track PDF

   I would like to suggest the Idea for Emailing to customer.
   The idea is when we send Estimate or Invoice email send it to the Customer pdf. Would let us know if the customer read the email or not. Like a Tracking Viewed or not Viewed email.
   Like other Program that Called "manager.io" when you send email if the customer view the email, will mark to us as "viewed". If the customer didn't view yet, will mark as "Not Viewed".

   That a good idea for us to know if the customer is active or not.

   Thank You
   Mike

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   under review  ·  3 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Option to generate/print Despatch Notes

   We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   2 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Ability to Charge time automatically

   When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.

   However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.

   Is this possible please as currently I will be editing each invoice manually before sending to the customer.

   Thank you

   8 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

    [This was previously a sub-feature of a topic that was recently marked as Completed]

    This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”, and would function more like a "pool" of unique items for sale.

    To do this, you need to be able to reference what exactly is available, where you bought it from, how much you paid for each item, how much to sell that item for, where the item is located, etc. The main difference is that all items would be unique. Once you sell an item, it wouldn’t be “low/out of stock”, it would simply be removed from your list of Parts. This is most ideal for used and refurbished items with varying conditions; including computers, laptops, cell phones and tablets.

    Imagine being able to part-out a laptop and keep track of the good parts you pulled from it. You could easily search (by keyword, category or location) and find exactly what you have, how much you paid for it (if anything), how much you want to sell it for (or need to make to break a profit), and where it’s located specifically. I know we have hundreds/thousands of used power chargers, LCD screens, batteries, bezels, lids, motherboards, laptop parts, and other peripherals. If you can’t easily/quickly answer these questions, you need this: “Do you have a power charger for an Asus Q302L laptop?”, “How much did you acquire it for?”, “How much should it sell for?”.

    Examples of scenarios for where this module would be perfect to use:

    1. You buy and sell phones. How do you keep track of how much you paid for each one, and how much to sell each one for? What about different colors, carriers, storage capacities, models, features, conditions, etc? Are you really going to make separate inventory items and sale prices for all 500+ combinations of iPhones alone?

    2. You part out an ultra-high-end Alienware laptop with a dead CPU/Mobo. From it you can salvage a used 480GB SSD, 8GB DDR2-1200, a 760GTX GPU, and a rare oversized 18.5" laptop LCD that is extremely expensive and hard to source. Surely you’re not going to make inventory items for all those random things? What happens after you sell the 18.5” LCD? Does it stay showing in inventory as “low/out of stock” forever?

    3. You purchase a used/working Toshiba laptop with upgrades in good condition for $150. It has a 256GB SSD, and 16GB RAM. You’re never going to buy those exact specs in that exact model laptop ever again. Do you add it to your inventory list forever? How to you differentiate it from the other 27+ different Toshiba laptops you’ve sold/stocked in the past?

    4. A customer abandons their equipment past your “holding period”. The equipment now becomes store property and you can resell it to re-coop your loss of time/labor spent fixing it. You need a way to show that you are invested (parts and time) into this unique item, and have it show as available until sold in RS. Do you make an inventory item for this used repossessed item?

    5. You have multiple stores and sell refurbished laptops of all makes/models/specs. At any given time, you may have 20-30 different refurbished laptops in stock and ready for sale across all of your locations. Let’s say someone wants to know what selection you have available. Can you reference all specs/prices without being physically in the store or having someone on the phone to relay details?

    All of these scenarios would be best handled as one-time-use Parts that are tracked and reported just like regular items; but in a different module than Inventory. Just like regular inventory items, you could search by keyword, or sort by category, or sort by location. This would make it very easy to keep track of every random part each store has, and be extremely useful when looking for a specific part before ordering it. It would almost completely cut out any need for stores to collaborate about parts on hand.

    Everything would have a category type, an extensive description, acquisition cost (sometimes nothing for abandoned/recycled), sale price, location, and unique SKU. It would also make selling the parts quicker, as the price would be defined and the specs/descriptions would already be entered into the item’s description. When someone wants to buy something from the Parts module, you add it to an invoice, and that specific item gets removed from the list of 1-time-use inventory and no longer exists in the list.

    Okay, so you know how I love making mock ups…

    Here’s a glimpse of the old, inferior way we were trying to do this (and failed miserably at): http://i.imgur.com/LOVmfoH.jpg

    Here's my new concept of what the "One-Time Use Parts" module would look like:
    http://i.imgur.com/K4lJp5T.jpg

    In the new mock up, you’ll see that “Item name” is not the link where you can edit information and details. This is because it would be possible to have parts one time and then never again after the one is gone (like a Sony slim-line BD drive, or something) while other parts would be somewhat common (like an HP 65w charger). Therefore, there may be duplicate parts, but not necessarily duplicate descriptions.

    Next, costs would be able to be set by any technician (security group add rights), but once added and saved, the cost would NOT be editable (unless global admin or security group edit rights). The same thing would go for price. This would be a security feature so if we buy a part for $15, it wouldn’t/couldn’t be sold for less than what we bought it for.

    Condition and area would be able to update by anyone, why not, right? Location would be set to the location where the person adding the part is currently checked in. Then, you could use logistics to transfer the part from one store to another. You can see in the search box that these would be the results displayed if you searched for “HP laptop DV6”.

    And instead of “View Disabled”, you would have the option to view the history of parts that were available, but since became sold or deleted. Also, the option to “Disable” is replaced by “Delete”, because these parts are one-time use, and once they’re gone, they’re gone. Therefore, if a part because damaged or lost, you’d simply delete the part from the list.

    Lastly, I feel like this would be its own module – just like Inventory. I think “Parts” is very fitting for the module name, because parts are really just miscellaneous items; whereas “Inventory” is more appropriate for stocked items. The only issue is that “Parts” is already what RS uses in place of “Logistics” for non-big chains. In my opinion, Logistics is the same for small shops as it is for big; it’s for transfers and special ordered parts. Whereas “Parts” are on-hand items that you do not plan to re-stock; kind of a mix of Inventory and Special Orders.

    This is actually an idea I had a long time ago, but never was able to successfully implement before we had RS. We tried to make it happen with a shared Google spreadsheet, but things constantly weren't deleted or updated, and it became futile to try. This would make a huge difference in keeping track of miscellaneous parts.

    I really think this is a majorly hopeful idea that would be reasonably easy to implement; as it is based on existing inventory system. Another RS user (Chuck) and I have had conference calls discussing the thousands of dollars of miscellaneous parts we both have at our stores, and how we have NO IDEA exactly WHAT we have (but we do know that it's worth SOMETHING when we finally get around to classifying and reselling it).

    THIS IS ONE OF MY BEST IDEAS AND ANYONE WHO DISAGREES IS WRONG - BECAUSE REASONS! PLEASE PLEASE PLEASE!

    [This was previously a sub-feature of a topic that was recently marked as Completed]

    This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,… more

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    planned  ·  8 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. link items so that when an item is rung in, it automatically adds a linked item such as Electronics Handling Fees as a separate line item.

    When selling electronics its becomes difficult to remember which electronics handling fee is to be charged to the customer. Having it so that when you ring in an item that requires an electronics handling fee to be charged, it automatically adds the linked EHF. This concept is similar to how bottle deposit works, such as when a bottle of water is rung in at a store it automatically adds the required bottle deposit inventory item to the sale subsequently.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. First Data Integration

    First Data Integration. My First Data account is under my PNC Bank account, but it would be awesome to be able to integrate with First Data for Credit card processing.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Integrate with todoist

    We use todoist as a general office task management system, and I think it would be pretty slick to have repair shoppr populate new tickets on an "unassigned" project on todoist, and have our managers assign these tasks daily. That way, even people who don't use repair shoppr and just want to get a quick glance at who is doing what can quickly see how swamped/open our technicians are, and can move around other tasks accordingly.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Spiceworks integration

    I would love to see you guys integrate with Spiceworks somehow. We use it for monitoring of our contract customers devices, but I would rather use you for my helpdesk/ticket system. We use there asset manager tool and network monitor tool.

    It would be nice for a ticket to be created automatically if there is a critical error on an asset or a network device going offline.

    http://www.spiceworks.com/home/

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    4 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    under review  ·  Rajesh Agarwal responded

    We will probably not add a spiceworks integration.

15. allow same email to be on more than one account.

    We have multiple customers (commercial, parents, et al) that utilize the same email. Without this ability, we cannot send documentation to our customers. Allow the same email. If you'd like, add a prompt to confirm the same email for checks and balances.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Add Birthday Marketing

    Would love to be able to send promotional e-mails automatically to customers. During customer creation, have a field to enter in their birthday and on the month of their birthday they can have a special promotion available to only them. These types of things go a long way for small businesses.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Timeclock needs ability to pull reports

    Timeclock needs the ability to pull a set date report to csv and ability to pull a mispunch report for a certain time period.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    1 comment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Allow Welcome/Home screen to be user definable

    Allow repairshopr modules to be assigned to welcome/home page., i.e. random module/placement/sizing, etc..

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    0 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Google Maps Integration by postcode

    When entering a new customer i would like the ability to be able to only enter the postcode for address information and this still show up on Google Maps.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    4 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Allow customisation of invoice line items

    I would like to be able to change the fields shown for each line in estimates and invoices, so, for example, I can remove the Item field, add a line total (inc tax) field, etc. Just to allow us to make slightly nicer presented invoices for consumer customers who don't need to worry about ex tax prices.

    8 votes

    Vote Vote Vote

    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    1 vote 2 votes 3 votes Remove votes

    You have left! (?) (thinking…)
    3 comments  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating