3762 results found

1. Option to generate/print Despatch Notes

   We have invoices for inventory that we would be sending to some of our customers and they wouldn't want the invoice sent with the order / seen by their employees etc. It would be nice to be able to print a Despatch Note (basically the invoice without the amounts on it).

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2. Single Use / One-Time Use - UNIQUE Inventory Module - PARTS

   [This was previously a sub-feature of a topic that was recently marked as Completed]

   This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”, and would function more like a "pool" of unique items for sale.

   To do this, you need to be able to reference what exactly is available, where you bought it from, how much you paid for each item, how much to sell that item for, where the item is located, etc. The main difference is that all items would be unique. Once you sell an item, it wouldn’t be “low/out of stock”, it would simply be removed from your list of Parts. This is most ideal for used and refurbished items with varying conditions; including computers, laptops, cell phones and tablets.

   Imagine being able to part-out a laptop and keep track of the good parts you pulled from it. You could easily search (by keyword, category or location) and find exactly what you have, how much you paid for it (if anything), how much you want to sell it for (or need to make to break a profit), and where it’s located specifically. I know we have hundreds/thousands of used power chargers, LCD screens, batteries, bezels, lids, motherboards, laptop parts, and other peripherals. If you can’t easily/quickly answer these questions, you need this: “Do you have a power charger for an Asus Q302L laptop?”, “How much did you acquire it for?”, “How much should it sell for?”.

   Examples of scenarios for where this module would be perfect to use:

   1. You buy and sell phones. How do you keep track of how much you paid for each one, and how much to sell each one for? What about different colors, carriers, storage capacities, models, features, conditions, etc? Are you really going to make separate inventory items and sale prices for all 500+ combinations of iPhones alone?

   2. You part out an ultra-high-end Alienware laptop with a dead CPU/Mobo. From it you can salvage a used 480GB SSD, 8GB DDR2-1200, a 760GTX GPU, and a rare oversized 18.5" laptop LCD that is extremely expensive and hard to source. Surely you’re not going to make inventory items for all those random things? What happens after you sell the 18.5” LCD? Does it stay showing in inventory as “low/out of stock” forever?

   3. You purchase a used/working Toshiba laptop with upgrades in good condition for $150. It has a 256GB SSD, and 16GB RAM. You’re never going to buy those exact specs in that exact model laptop ever again. Do you add it to your inventory list forever? How to you differentiate it from the other 27+ different Toshiba laptops you’ve sold/stocked in the past?

   4. A customer abandons their equipment past your “holding period”. The equipment now becomes store property and you can resell it to re-coop your loss of time/labor spent fixing it. You need a way to show that you are invested (parts and time) into this unique item, and have it show as available until sold in RS. Do you make an inventory item for this used repossessed item?

   5. You have multiple stores and sell refurbished laptops of all makes/models/specs. At any given time, you may have 20-30 different refurbished laptops in stock and ready for sale across all of your locations. Let’s say someone wants to know what selection you have available. Can you reference all specs/prices without being physically in the store or having someone on the phone to relay details?

   All of these scenarios would be best handled as one-time-use Parts that are tracked and reported just like regular items; but in a different module than Inventory. Just like regular inventory items, you could search by keyword, or sort by category, or sort by location. This would make it very easy to keep track of every random part each store has, and be extremely useful when looking for a specific part before ordering it. It would almost completely cut out any need for stores to collaborate about parts on hand.

   Everything would have a category type, an extensive description, acquisition cost (sometimes nothing for abandoned/recycled), sale price, location, and unique SKU. It would also make selling the parts quicker, as the price would be defined and the specs/descriptions would already be entered into the item’s description. When someone wants to buy something from the Parts module, you add it to an invoice, and that specific item gets removed from the list of 1-time-use inventory and no longer exists in the list.

   Okay, so you know how I love making mock ups…

   Here’s a glimpse of the old, inferior way we were trying to do this (and failed miserably at): http://i.imgur.com/LOVmfoH.jpg

   Here's my new concept of what the "One-Time Use Parts" module would look like:
   http://i.imgur.com/K4lJp5T.jpg

   In the new mock up, you’ll see that “Item name” is not the link where you can edit information and details. This is because it would be possible to have parts one time and then never again after the one is gone (like a Sony slim-line BD drive, or something) while other parts would be somewhat common (like an HP 65w charger). Therefore, there may be duplicate parts, but not necessarily duplicate descriptions.

   Next, costs would be able to be set by any technician (security group add rights), but once added and saved, the cost would NOT be editable (unless global admin or security group edit rights). The same thing would go for price. This would be a security feature so if we buy a part for $15, it wouldn’t/couldn’t be sold for less than what we bought it for.

   Condition and area would be able to update by anyone, why not, right? Location would be set to the location where the person adding the part is currently checked in. Then, you could use logistics to transfer the part from one store to another. You can see in the search box that these would be the results displayed if you searched for “HP laptop DV6”.

   And instead of “View Disabled”, you would have the option to view the history of parts that were available, but since became sold or deleted. Also, the option to “Disable” is replaced by “Delete”, because these parts are one-time use, and once they’re gone, they’re gone. Therefore, if a part because damaged or lost, you’d simply delete the part from the list.

   Lastly, I feel like this would be its own module – just like Inventory. I think “Parts” is very fitting for the module name, because parts are really just miscellaneous items; whereas “Inventory” is more appropriate for stocked items. The only issue is that “Parts” is already what RS uses in place of “Logistics” for non-big chains. In my opinion, Logistics is the same for small shops as it is for big; it’s for transfers and special ordered parts. Whereas “Parts” are on-hand items that you do not plan to re-stock; kind of a mix of Inventory and Special Orders.

   This is actually an idea I had a long time ago, but never was able to successfully implement before we had RS. We tried to make it happen with a shared Google spreadsheet, but things constantly weren't deleted or updated, and it became futile to try. This would make a huge difference in keeping track of miscellaneous parts.

   I really think this is a majorly hopeful idea that would be reasonably easy to implement; as it is based on existing inventory system. Another RS user (Chuck) and I have had conference calls discussing the thousands of dollars of miscellaneous parts we both have at our stores, and how we have NO IDEA exactly WHAT we have (but we do know that it's worth SOMETHING when we finally get around to classifying and reselling it).

   THIS IS ONE OF MY BEST IDEAS AND ANYONE WHO DISAGREES IS WRONG - BECAUSE REASONS! PLEASE PLEASE PLEASE!

   [This was previously a sub-feature of a topic that was recently marked as Completed]

   This idea is really the “in between” of Inventory (parts you regularly keep in stock/track) and Logistics (parts that you special order on demand). It’s perfect for all the miscellaneous parts/accessories/components you have on hand (and want to sell), but never plan to keep a regular stock of. You want to have them in the RS system for sale, but you don’t want them mixed up with regular inventory you keep a steady stock of. This would work hand-in-hand with anything entered as a “Customer Purchase”,… more

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3. First Data Integration

   First Data Integration. My First Data account is under my PNC Bank account, but it would be awesome to be able to integrate with First Data for Credit card processing.

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4. Integrate with todoist

   We use todoist as a general office task management system, and I think it would be pretty slick to have repair shoppr populate new tickets on an "unassigned" project on todoist, and have our managers assign these tasks daily. That way, even people who don't use repair shoppr and just want to get a quick glance at who is doing what can quickly see how swamped/open our technicians are, and can move around other tasks accordingly.

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5. Customer Portal - Billing Admin

   As of now, if a Portal User is created, they cannot see the invoices. If I remove the portal user, the invoices show up under the generic link.

   Can we have an option to make users billing administrators?

   We are trying to use the Portal for some of our larger clients to submit tickets for better tracking, but these clients pay all invoices once a month and would like to be able to just go online to do it.

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6. Integration with WHM & cPanel

   It would be awesome if RepairShopr could create hosting accounts purchased through our website similar to WHMCS.

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7. Set up user defined time zones.

   Allow each user of repairshopr to set a time zone. Single time zone when our users are spread across the country makes user defined time zones crucial.

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8. Prepaid Hours For Specific Inventory Items

   We offer specific prepaid remote support time for our monthly customers and it would be nice if we could setup the prepay hours to allow me to bill general labor items such as onsite work and shop work but attach the prepaid hours to remote support only.

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9. Chronological and filterable ledger of all activity

   A "Dashboard" type page that shows all ticket activity in chronological order and can be filtered by various criteria such as job types, customers, dates, etc.

   As-is the Tickets page doesn't show quite enough at-a-glance info to get up to date on where all your jobs stand/what progress was made during the day.

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10. SSO with Azure B2C

    Hi!
    For the customer portal it would be great to have integration with Azure AD B2C SSO. This would streamline the login between the different systems.
    Thx.
    -Fred

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11. Ticket Charges - Created into Tasks

    We would like the ability to convert ticket charges into assignments that technicians can checkoff as completed appropriately, essentially signed by the specific tech such as noted on custom worksheets created.

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12. Add "Open in new tab" and "Open in new window" right click options to Search All The Things

    Please. I'm begging you. It seriously messes with my workflow not to have these options available to the results from the Search All The Things box.

    I don't know if it's because the search bar is somehow java based or is using some weird runtime that makes those options hard to implement, but I would really like to see them integrated into the right click context menu items.

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13. Full How-Tos (AutoPrintr, Receipt Printers, Cash Drawers, etc)

    I think it would benefit many of us if you had full step-by-step instructions for installing hardware and software common to many/most of us. For instance, your TSP100 setup instructions skip many steps and even finding the right configuration utility was difficult. (The TSP100 LAN software includes at least three utils). Please consider putting full beginning-to-end setup instructions up for supported receipt printers and cash drawers, and please give more detailed instructions for setting up AutoPrintr.

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14. Asset Costing Report

    The report should show the history of an asset’s work ticket. The main goal for us internally, since all our assets are company own and we do not repair outside “public” assets, is to run a report either weekly, monthly, quarterly, or annually to see what each asset has cost our company to maintain.

    The report should be exported to CVS for us to filter and organized. The spreadsheet should have a minimum of 10 columns;
    1. Work Ticket #
    2. Customer assigned to asset at the time of the work ticket.
    3. Subject
    4. Description of ticket
    5. Asset Name
    6. Issue type
    7. Total Cost
    8. Date Ticket was created
    9. Date Ticket was complete
    10. Custom Fields for to show which mechanic was assigned.

    The report should show the history of an asset’s work ticket. The main goal for us internally, since all our assets are company own and we do not repair outside “public” assets, is to run a report either weekly, monthly, quarterly, or annually to see what each asset has cost our company to maintain.

    The report should be exported to CVS for us to filter and organized. The spreadsheet should have a minimum of 10 columns;
    1. Work Ticket #
    2. Customer assigned to asset at the time of the work ticket.
    3. Subject
    4. Description of ticket
    5. Asset… more

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15. Add beta switch to users

    Can we add in Security Groups a button to allow people in that group to access the beta UI switch? It would be really useful for a select admin group to have the Beta UI switch. Thank you

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16. Change Custom Asset Field Titles

    If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
    This can be reversed by putting the original name back in place.

    There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.

    In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.

    Ideally, the names/titles of custom asset fields should be able to be changed without affecting the information that has been collected in them.

    If you change the name of any one custom asset field, the data pertaining to that field becomes disassociated, and therefore invisible, for all assets in the system.
    This can be reversed by putting the original name back in place.

    There is no warning that this will happen - instead, there's just a message that the change might take awhile to be reflected.

    In its current implementation, admins are stuck with the custom asset field names they first set up, before becoming familiar with the RepairShopr platform and how it relates to their workflows.

    Ideally, the names/titles of custom asset… more

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17. Edit Cash Drawer Entries

    Sometimes our techs make a mistake in counting the cash drawer when opening or closing. If this happens in the morning, the "expected amount" is severely off, which throws off 2 days worth of counts. If it happens at the end of the day, the "opening amount" is off and that throws off the end of day balance.

    It would be nice if global admins had the ability to edit/correct cash drawer entries like they can on the time clock. Can this be added?

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18. Custom Field Reports

    I would like a way to track manufacturing defects and print reports based on customer inquiries. I would like a custom field where I can enter fault codes and print reports.

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19. Edit print triggers / when something print

    Right now you can turn on or off printer or specify what printers are used to print invoices, receipts etc.

    I would like to be able to edit the actual trigger themselves.

    Triger1 cash payment via invoice:Print receipt. print invoice
    Trigger2 Cash payment via POS: Print Receipt
    Trigger3 Credit Card Payment Invoice or POS: Don't print.

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20. Add Canned Responses feature to "Invoice Email Custom Message"

    It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

    We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

    For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

    Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use the Pay Now link below to pay with a credit card.... etc"

    It would be awesome to allow canned responses for the "Custom Message" when sending Invoice emails.

    We use several different canned responses depending on the situation, and are having to cut and past from a notepad or program hotkeys on each computer.

    For example, on zero dollar follow-up invoices, we add "Thanks for checking in! There is no charge for today's session, as it falls within our 30 day follow-up guarantee. Thank you for choosing... etc"

    Or "You indicated you wanted to review the invoice and mail in a cheque. Please pay from the attached invoice. You can also use… more

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