When using the timer to track time spent on a ticket you can obviously assign the correct labor rate to it accordingly or likewise charge it directly when updating the ticket.

However, we only bill in 30 minute increments so if we have spent 22 minutes on a ticket we want the system to automatically charge for a 30 minute period where as currently RS works out your time spent divided by your rate and then charges accordingly.

Is this possible please as currently I will be editing each invoice manually before sending to the customer.

Thank you