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3762 results found

  1. support multiple credit card processors (allow slow move to Mercury)

    With the release of Mercury payments, Many are interested in switching. The problem is from what I've been told from support, there is no way to enable Mercury, while keeping your current processor working (Stripe in our case). If this was possible, we'd be able to slowly move over to Mercury, adding any new cards to that, while having the previously cards stored in stripe continue to process until we are able to update that client.

    With so many credit cards stored for recurring billing, It would be impossible to turn off Stripe and turn on Mercury. As we'd need…

    9 votes
    0 comments  ·  Admin →
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  2. Set default duration for appointments

    When making an appointment we usually do a 2hr default duration. It would be nice if we could have a default duration that we could set in the settings to something like 2hrs.

    9 votes
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  3. More Customization of the "{{billing_period_range}}"

    We bill out for subscriptions, but a lot of our customers are on Net30 and Net45 Terms. I would like to use the {{billingperiodrange}} on the line item, but when the bill goes out I would prefer to set how many days in advance the billing period range starts. So like today I had a billing for a subscription go out, and it is a pre-pay for May, but the {{billingperiodrange}} says it starts on 04-02-16 because today is when it was sent. It was sent today because I wish to get paid before the subscription…

    9 votes
    1 comment  ·  Admin →
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  4. disable customer account

    In business customers move away, pass away, or are asked to not return due to conflict. There needs to be a way to disable an account without deleting the customers records. it would be helpful to have a popup with a note for employees on the reason accounts are disabled

    Reasons can be for account delinquency, litigation, adversarial customers etc. We can use the note to advise the employee of specific instructions to include asking the customer to leave or to have authorities involved due to previous aggression. This is a safety feature as well as account maintenance feature..

    9 votes
    1 comment  ·  Admin →
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  5. sub status under ticket status

    can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.

    9 votes
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  6. POS Refund Improvement

    Good that we can now do partial refunds. However we have noticed 2 issues in our store:

    1. Refund/Resale. We should be able to refund an item and then have the ability to resell a new/different item. At the moment all we can do is generate a refund to put their account in credit and then process a new sale using up their credit. Refund/Resale technique ought to be achievable on a single transaction.

    2. There are no methods to refund via POS directly. Would it not be better to allow a user to click a REFUND button on POS and then…

    9 votes
    2 comments  ·  Admin →
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  7. Revamped Appointment Bookings.

    The ability to set times per day is needed, instead of just for the entire week. Small single tech businesses like me have no use for the booking feature — I run different hours for different days.

    9 votes
    1 comment  ·  Admin →
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  8. Add Customer Reply to Leads

    Currently there is no status for "customer reply" for leads. So if you email a customer and they email you back the status of the lead doesn't change to show there is a reply inside the lead.

    9 votes
    2 comments  ·  Admin →
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  9. Sync tax rates, attributes, tags & characteristics to WooCommerce

    Hi there,

    We're using RS &Woo a lot these days and we're finding that we have to do a lot of manual updating on our Wordpress backend once the product has sync'd from RS.

    To prevent the manual additions would help us massively. It would be amazing if the following items could be sync'd from RS to Woo.

    -Tax rates
    -Gallery Image (even if it's the same as the featured image)
    -Characteristics
    -Attributes
    -Tags

    Hopefully this would also help other RS & Woo users.

    9 votes
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  10. POS closing one day carry over float suggestion

    When we close the POS we count up the physical money in the till. When we open the till it would be a good idea to show the last units from when it was closed. This could be adjusted or checked and noted if changed. This would help many business know if money is being taken between closing and opening for new till sessions.

    Thank you.

    9 votes
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  11. Sidebar for Gmail

    A colleague of mine was recently showing off his new CRM Insightly, and the Gmail ad on is amazing, is there any way we could integrate repairshopr for Gmail addon?

    https://chrome.google.com/webstore/detail/insightly-sidebar-for-gma/loihaajhlligfhcgnjglopfeglolkbai

    9 votes
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  12. Full How-Tos (AutoPrintr, Receipt Printers, Cash Drawers, etc)

    I think it would benefit many of us if you had full step-by-step instructions for installing hardware and software common to many/most of us. For instance, your TSP100 setup instructions skip many steps and even finding the right configuration utility was difficult. (The TSP100 LAN software includes at least three utils). Please consider putting full beginning-to-end setup instructions up for supported receipt printers and cash drawers, and please give more detailed instructions for setting up AutoPrintr.

    9 votes
    0 comments  ·  Admin →
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  13. Add Estimate line items to existing ticket

    Currently we are able to create an estimate that is linked to an existing ticket, but if the estimate is approved, we need to create an entirely new ticket, or a separate invoice.

    I believe it would be beneficial, once approved, to place the line items from the estimate, into the existing tickets open invoice (Under "Add/View Charges") with a "Add to Ticket" button or similar functionality.

    9 votes
    2 comments  ·  Admin →
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  14. Show online payments & recurring payments on POS close of Day (drawer) screen and Z Reports

    The new report at the bottom of the POS close of day screen is a great addition and helps when closing out the drawer for the end of the day. However it would be great if we could get a report of all the automatic payments and payments made through the portal that day as well. It would help us keep track of how we really did that day even easier.

    9 votes
    1 comment  ·  Admin →
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  15. Ability for customers to reset their passwords for Client Portal

    Users are not using Customer portal because they dont remember and cannot reset their portal passwords them selves
    this can be implemented with Quick Pass Integration
    https://www.tailrecursive.co/quickpass

    9 votes
    0 comments  ·  Admin →
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  16. Payment Method - Credit Balance

    I know it may not be the highest on priority right now, but I think if we link a payment method to the credit balance, it would save alot of time, and help when accounting.

    If we buy a computer from a customer, when it comes time to "pay out" we simply just put in the amount, and use Credit Balance to automatically apply the amount as a credit.

    Also, when we apply this credit to an invoice, instead of just subtracting it off of the total, we need a line item. This would show our accountant that a credit…

    9 votes
    1 comment  ·  Admin →
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  17. Show sales tax in the Add/View Charges on ticket

    As a tech communicating with a customer, I am frequently asked the "total" cost for repairs, which includes sales tax. I suggest adding a line for sales tax and a total with tax to the Add/View Charges screen.

    I see that this idea has been suggested previously. Perhaps the solution has become less difficult and the change can now be implemented

    9 votes
    2 comments  ·  Admin →
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  18. Show multiple assets on the a single ticket's Intake form

    In our business it is very important for us to show on the intake form each and every asset that the customer dropped off, sometimes a single ticket can have 2 or more assets attached to. I was following this article http://feedback.repairshopr.com/forums/165658-general/suggestions/9434667-intake-form-should-list-assets but when I use the tag {{assets}} I get a list of all the assets under this ticket but they look very not organized and busy and I can’t find a way to organize it lets say in a nice table.
    When I make my own table and place the individual tags {{assetname}}, {{assettype}}, {{assetserial}}…

    9 votes
    0 comments  ·  Admin →
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  19. Search repairs by asset

    Make it so you can look up past repairs by serial number or asset fields. This would make it so much easier for us who repair fleets of devices and this allows us to go back and look at repair history. Would also make it easier to handle warranty repairs.

    9 votes
    1 comment  ·  Admin →
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  20. Make Time Clock Easier - GEO fence? - GPS? - improved calendar? something.

    I love repairshopr. The most annoying part of it for me right now is the time clock. I have to correct numerous time clock issues every pay period.

    Improving one of these two areas could make it so much easier:
    1. Make clocking in easier for employees
    or
    2. Make correcting the clock in times easier

    The first option would be ideal. Some of my ideas for making it easier to clock in:

    1. Give the administrator the option to enable a very obvious, bold notice at the top of the each employee's screen (no matter what page they're on in…
    9 votes
    1 comment  ·  Admin →
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