3762 results found

1. Integration with AVG Managed Workplace (RMM)

   The easyness of getting started with AVG Managed Workplace should be an excelent argument for working on an integration with Repairshopr, wich are in the same spirit.

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2. Improved Labor Rate handling

   I think a few changes in the handling of Rates would improve things.
   1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
   2- Technicians shouldn't be seeing our costs for Labor Rates.
   3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have to see the costs or even the rates.

   I think a few changes in the handling of Rates would improve things.
   1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
   2- Technicians shouldn't be seeing our costs for Labor Rates.
   3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have… more

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3. POS closing one day carry over float suggestion

   When we close the POS we count up the physical money in the till. When we open the till it would be a good idea to show the last units from when it was closed. This could be adjusted or checked and noted if changed. This would help many business know if money is being taken between closing and opening for new till sessions.

   Thank you.

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4. Sidebar for Gmail

   A colleague of mine was recently showing off his new CRM Insightly, and the Gmail ad on is amazing, is there any way we could integrate repairshopr for Gmail addon?

   https://chrome.google.com/webstore/detail/insightly-sidebar-for-gma/loihaajhlligfhcgnjglopfeglolkbai

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5. Make Cost reflect refurbishing cost(s)

   Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

   We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

   Our work arounds:
   1. Import: Enter the items into the Purchase Orders module Manually, which is a lengthy process because of different phone models, colors, sizes, and price points; each of which requires their own line. Then, add in the serial numbers and receive.
   2. Refurbishing: Physically refurbish the devices and log the parts used during refurbishment using the Refurb Module.
   3. Export: Go to every single product page and copy out the 'Product Instances' table manually, and delete duplicates, and previous instances, etc. to make a .CSV that can be sent on to the wholesaling department.

   OR

   1. Using APIs, create a mass amount of items, with the serial number as the Name, product info (Make, Model, Color, Size) in the description, while setting the quantity and reorder levels at 0 and the desired stock level at 1.
   2. Click the 'Add all low stock items from this Vendor' in our PO. Recieve the devices and enter the IMEI in the serials.
   3. Refurb the devices and log the refurb.
   4. Using APIs, change the 'desired stock level' for all items back to 0.
   5. Manually, click through each products page and scroll down to retrieve the cost prices.

   As you can see, both of our work arounds lead up to retrieving the true cost by manually going to each product page. We need a solution to help us retrieve these costs faster.

   I believe this can be done be several means:

   1. Have an API endpoint on the Product Serials page.

   2. With this we can download a .CSV from our PO, and have an application navigate to the correct product serial pages (using product_ids) and withdraw the table of serials and costs. Yes, this will contain Items that have been sold, deleted, trashed and more but we still have all the items we need in one place. We can simply sort by status and get what we need.

   3. Make refurbishing reflect cost prices. At this time, the system automatically adjusts the cost prices based on values entered on Purchase Orders. This is wonderful, but the system does not make any changes when the item is refurbished.

   4. With this, we would create a new item for each device, with the serial number as the name. After the refurbishment is completed, we would simply search for the products we need, say "X2" for all products with a name starting with X2 (X2000 - X2999) and download the .CSV, with the costs being the true cost after the refurb.

   5. When searching for products using GET through APIs, we are able to use 'sku' and 'query' parameters. When a valid serial number is passed through the query parameter, the information regarding the according 'product' is retrieved. It would be better if the information regarding this serial was given out. Meaning that the information about the product would all be there because the serial is indeed an instance of that product, BUT qualities of the serial which are indeed given to that particular serial, like retail and costs prices, will be displayed, overriding the regular cost price of the product.
      -Using APIs, we can simply search for all the serials in one order, and Viola!

   Overall, I'd like to say that the Refurb and Serial Number additions are really great but more work needs to be done to truly incorporate them into a business system.

   Thanks,

   Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

   We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

   Our work… more

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6. Manul entry scheduling

   Scheduling would be easier if there were not time sliders, manual entry would be nice for the start and finish time that wish to schedule

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7. Add "cost to us" column in pending ticket charges report

   At the moment the pending ticket charges report only shows the total sales price, however it would be great if we could see the cost of the goods that are sitting in pending tickets as these items are no longer in stock but haven't been charged yet, so there can be a lot of money held up in this area.

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8. Option for own Payment Gateway

   We want to be able to have other Payment Gateway integrated.

   Have offline payment with an option to integrate other Payment Gateway

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9. Add the option for per-technician email signatures

   It would be nice to have the option to add a customized HTML signature to email communications to customers on a per-technician basis (each technician could have their own signature that appears at the end of emails they send from inside Shopr).

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10. Separate Internal Comments from Automations

    Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

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11. Add drawer pop to the customer purchase and also add a toggle to users to have the Pop drawer enabled/disabled.

    I really need my employees to have limited access to popping the drawer. My solution right now is to add the register and receipt printer to a separate PC with auto printer installed, but I need the Customer purchases to auto pop the drawer. Adding POS specific drawer pop commands would solve the need to add a separate machine.

    Drawer pop is the single largest issue I have with repair shopr and will determine if I keep the service after I expand to a new location in the coming year.

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12. Enhanced Ticket Reports

    For the Create Ticket / Resolved Ticket reports, we'd love to see a summary of the tickets the report comes up with at the bottom with the ticket #, subject, contact and status not just the total number of tickets it shows now.

    Then the ability to kick these reports off automatically and email them to specified addresses.

    Add the Customer dropdown to the resolved ticket report to make the above possible.

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13. Unique name when downloading an invoice

    Currently when downloading an invoice it is generically named "invoice-large.pdf".

    It would be nice if the name was unique with the invoice number and/or customer name such as "Bob Smith - invoice #8935.pdf" or "invoice-8935".

    Currently I have to manually rename each file during the download.

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14. Add the ability to edit due dates on "active tickets list" page.

    Would be great to be able to edit the due dates on the list of tickets page, rather than having to open the actual ticket and edit it there.

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15. Add Estimate line items to existing ticket

    Currently we are able to create an estimate that is linked to an existing ticket, but if the estimate is approved, we need to create an entirely new ticket, or a separate invoice.

    I believe it would be beneficial, once approved, to place the line items from the estimate, into the existing tickets open invoice (Under "Add/View Charges") with a "Add to Ticket" button or similar functionality.

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16. Push Vantiv to support UK now they have merged with Worldpay

    Now Worldpay and Vantiv have merged, it would be great to see if they would support partnering up with yourselves for UK (and other areas) payment processing.

    I called Worldpay and was advised they are keen to onboard payment applications such as your in areas Worldpay support as Vantiv fills a gap they have in this market area.

    Can you reach out and gain headway as we need re-occuring subscriptions here in the UK (And other areas I'm guessing).

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17. Drop down menu on conditions

    An option for pre-set conditions drop down menu when entering in the condition of an items.

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18. Show online payments & recurring payments on POS close of Day (drawer) screen and Z Reports

    The new report at the bottom of the POS close of day screen is a great addition and helps when closing out the drawer for the end of the day. However it would be great if we could get a report of all the automatic payments and payments made through the portal that day as well. It would help us keep track of how we really did that day even easier.

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19. Ability to choose email from address based on location

    We have multiple stores and each store manages its own email.

    Currently, RS only allows emails to be sent from one email address. This isn't too handy, someone has to monitor that email address and then forward on the email to the right store. It would be much better if you could set a from email address that was based on your logged in location. Estimates, invoices, ticket comments replies would then find there way back to the right owner.

    You can set location specific email address in the big chain settings but this doesn't seem to be applied anywhere.

    Thanks all, keep up the good work.

    We have multiple stores and each store manages its own email.

    Currently, RS only allows emails to be sent from one email address. This isn't too handy, someone has to monitor that email address and then forward on the email to the right store. It would be much better if you could set a from email address that was based on your logged in location. Estimates, invoices, ticket comments replies would then find there way back to the right owner.

    You can set location specific email address in the big chain settings but this doesn't seem to be applied anywhere.

    … more

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20. Have the option to enter time in 24 hour (military) format

    I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.

    <rant>
    I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.

    It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then the time picker stays up until the page refreshes!!!}
    </rant>

    I think it would be more efficent to be able to enter time in 24 hour format instead of AM/PM. I don't think it needs to be displayed that way, but it would make entering time faster.

    <rant>
    I tab and type a lot and there are many areas where RS does weird things but the labor log is the worst.

    It would be more natural to type 1700 [tab] 1730 {tab} description, than 0500p {tab} 0530p {click in the description box because if you don then the stupid time picker stays up, and never hit shift tab because then… more

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