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3762 results found

  1. In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

    In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

    9 votes
    1 comment  ·  Admin →
    How important is this to you?

  2. Edit Issue Type from Ticket List

    When I view all tickets in the ticket list, there are a few fields I can change directly from this list without having to go into the ticket.

    It would be useful to be able to change the ISSUE TYPE via the ticket list view rather than having to go into each ticket individually?

    We have added lots of jobs using random issue types but now want to retrospectively correct these to enhance the statistics

    9 votes
    1 comment  ·  Admin →
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  3. Cost Basis

    Create different cost basis options (FIFO, LIFO, Average, etc.).

    9 votes
    1 comment  ·  Admin →
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  4. Allow us to change sender name in marketr emails

    I would like the option to change who marketr emails show in the "from" field.

    For example, right now it shows my lowercase first name instead of my properly capitalized business name.

    9 votes
    0 comments  ·  Admin →
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  5. variable prices on certain products

    variable prices on certain products, Example I don't want my employees adjusting prices of a Hard Case but if a customer came in to pay there local water bill 45.32 we need to type that in. other than add Manual item.

    When the product is being created "variable Pricing"

    9 votes
    0 comments  ·  Admin →
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  6. Ticket , Estimate & invoice link in client portal

    link ticket , estimate , invoice in client portal by adding for example a column that contains estimate # in ticket table or invoice table , so our client can understand each estimates is linked to which ticket for example and also same goes with invoices .
    thanks

    9 votes
    2 comments  ·  Admin →
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  7. Integration with AVG Managed Workplace (RMM)

    The easyness of getting started with AVG Managed Workplace should be an excelent argument for working on an integration with Repairshopr, wich are in the same spirit.

    9 votes
    0 comments  ·  Admin →
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  8. Improved Labor Rate handling

    I think a few changes in the handling of Rates would improve things.
    1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
    2- Technicians shouldn't be seeing our costs for Labor Rates.
    3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have…

    9 votes
    0 comments  ·  Admin →
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  9. Make Cost reflect refurbishing cost(s)

    Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

    We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

    Our work…

    9 votes
    0 comments  ·  Admin →
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  10. Manul entry scheduling

    Scheduling would be easier if there were not time sliders, manual entry would be nice for the start and finish time that wish to schedule

    9 votes
    0 comments  ·  Admin →
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  11. Add "cost to us" column in pending ticket charges report

    At the moment the pending ticket charges report only shows the total sales price, however it would be great if we could see the cost of the goods that are sitting in pending tickets as these items are no longer in stock but haven't been charged yet, so there can be a lot of money held up in this area.

    9 votes
    0 comments  ·  Admin →
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  12. Option for own Payment Gateway

    We want to be able to have other Payment Gateway integrated.

    Have offline payment with an option to integrate other Payment Gateway

    9 votes
    1 comment  ·  Admin →
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  13. Separate Internal Comments from Automations

    Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

    9 votes
    6 comments  ·  Admin →
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  14. Add drawer pop to the customer purchase and also add a toggle to users to have the Pop drawer enabled/disabled.

    I really need my employees to have limited access to popping the drawer. My solution right now is to add the register and receipt printer to a separate PC with auto printer installed, but I need the Customer purchases to auto pop the drawer. Adding POS specific drawer pop commands would solve the need to add a separate machine.

    Drawer pop is the single largest issue I have with repair shopr and will determine if I keep the service after I expand to a new location in the coming year.

    9 votes
    0 comments  ·  Admin →
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  15. Enhanced Ticket Reports

    For the Create Ticket / Resolved Ticket reports, we'd love to see a summary of the tickets the report comes up with at the bottom with the ticket #, subject, contact and status not just the total number of tickets it shows now.

    Then the ability to kick these reports off automatically and email them to specified addresses.

    Add the Customer dropdown to the resolved ticket report to make the above possible.

    9 votes
    0 comments  ·  Admin →
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  16. Unique name when downloading an invoice

    Currently when downloading an invoice it is generically named "invoice-large.pdf".

    It would be nice if the name was unique with the invoice number and/or customer name such as "Bob Smith - invoice #8935.pdf" or "invoice-8935".

    Currently I have to manually rename each file during the download.

    9 votes
    0 comments  ·  Admin →
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  17. Add the ability to edit due dates on "active tickets list" page.

    Would be great to be able to edit the due dates on the list of tickets page, rather than having to open the actual ticket and edit it there.

    9 votes
    2 comments  ·  Admin →
    How important is this to you?

  18. Push Vantiv to support UK now they have merged with Worldpay

    Now Worldpay and Vantiv have merged, it would be great to see if they would support partnering up with yourselves for UK (and other areas) payment processing.

    I called Worldpay and was advised they are keen to onboard payment applications such as your in areas Worldpay support as Vantiv fills a gap they have in this market area.

    Can you reach out and gain headway as we need re-occuring subscriptions here in the UK (And other areas I'm guessing).

    9 votes
    0 comments  ·  Admin →
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  19. Ability to choose email from address based on location

    We have multiple stores and each store manages its own email.

    Currently, RS only allows emails to be sent from one email address. This isn't too handy, someone has to monitor that email address and then forward on the email to the right store. It would be much better if you could set a from email address that was based on your logged in location. Estimates, invoices, ticket comments replies would then find there way back to the right owner.

    You can set location specific email address in the big chain settings but this doesn't seem to be applied anywhere.

    …

    9 votes
    0 comments  ·  Admin →
    How important is this to you?

  20. Contract: Define quantity in price override; Apply fixed discount on Inventory items

    Hello,

    We are in the final stages of setting up Repairshopr and finally go paperless :) but there are a few things on the contract feature that will come extremely handy.

    In price override would be great to set a max quantity for each item. For example for the product "x" we would like to set the price override for a certain amount of pieces. Passed that number of pieces the system will bill the regular price.

    Second, having the option to add a "fixed" discount on ALL inventory items at once. We have a certain amount of parts already…

    9 votes
    0 comments  ·  Admin →
    How important is this to you?
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