3762 results found

1. Add Ticket Number to Receipt Above Invoice Number

   I don't see a way to add this to the 80mm receipts but it is how we track our customers the invoice number does not matter as much, if there is a way to have the Ticket Number above or Below the Invoice Number that would be great! Thank you

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2. ticket number and link to ticket on 'editing item' screen

   When on a 'editing item' page, add the ticket number that links to the ticket, and also maybe an 'update and go to ticket' button

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3. In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

   In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.

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4. Edit Issue Type from Ticket List

   When I view all tickets in the ticket list, there are a few fields I can change directly from this list without having to go into the ticket.

   It would be useful to be able to change the ISSUE TYPE via the ticket list view rather than having to go into each ticket individually?

   We have added lots of jobs using random issue types but now want to retrospectively correct these to enhance the statistics

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5. Cost Basis

   Create different cost basis options (FIFO, LIFO, Average, etc.).

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6. Allow us to change sender name in marketr emails

   I would like the option to change who marketr emails show in the "from" field.

   For example, right now it shows my lowercase first name instead of my properly capitalized business name.

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7. variable prices on certain products

   variable prices on certain products, Example I don't want my employees adjusting prices of a Hard Case but if a customer came in to pay there local water bill 45.32 we need to type that in. other than add Manual item.

   When the product is being created "variable Pricing"

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8. Ticket , Estimate & invoice link in client portal

   link ticket , estimate , invoice in client portal by adding for example a column that contains estimate # in ticket table or invoice table , so our client can understand each estimates is linked to which ticket for example and also same goes with invoices .
   thanks

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9. Integration with AVG Managed Workplace (RMM)

   The easyness of getting started with AVG Managed Workplace should be an excelent argument for working on an integration with Repairshopr, wich are in the same spirit.

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10. Improved Labor Rate handling

    I think a few changes in the handling of Rates would improve things.
    1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
    2- Technicians shouldn't be seeing our costs for Labor Rates.
    3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have to see the costs or even the rates.

    I think a few changes in the handling of Rates would improve things.
    1- Labor Rates shouldn't be an Inventory item, it feels like a work around and it's just not scalable that way.
    2- Technicians shouldn't be seeing our costs for Labor Rates.
    3- Some other unnamed PSA's handle this using a calculation, when the tech enters time they enter a work roll and a type. Such as, Server Administration ($120/hr) times After Hrs (1.5 multiplier) = 180/hr. Or maybe the multiplier gives a discount. It can also account for hourly minimums. Very powerful and the tech doesn't have… more

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11. Make Cost reflect refurbishing cost(s)

    Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

    We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

    Our work arounds:
    1. Import: Enter the items into the Purchase Orders module Manually, which is a lengthy process because of different phone models, colors, sizes, and price points; each of which requires their own line. Then, add in the serial numbers and receive.
    2. Refurbishing: Physically refurbish the devices and log the parts used during refurbishment using the Refurb Module.
    3. Export: Go to every single product page and copy out the 'Product Instances' table manually, and delete duplicates, and previous instances, etc. to make a .CSV that can be sent on to the wholesaling department.

    OR

    1. Using APIs, create a mass amount of items, with the serial number as the Name, product info (Make, Model, Color, Size) in the description, while setting the quantity and reorder levels at 0 and the desired stock level at 1.
    2. Click the 'Add all low stock items from this Vendor' in our PO. Recieve the devices and enter the IMEI in the serials.
    3. Refurb the devices and log the refurb.
    4. Using APIs, change the 'desired stock level' for all items back to 0.
    5. Manually, click through each products page and scroll down to retrieve the cost prices.

    As you can see, both of our work arounds lead up to retrieving the true cost by manually going to each product page. We need a solution to help us retrieve these costs faster.

    I believe this can be done be several means:

    1. Have an API endpoint on the Product Serials page.

    2. With this we can download a .CSV from our PO, and have an application navigate to the correct product serial pages (using product_ids) and withdraw the table of serials and costs. Yes, this will contain Items that have been sold, deleted, trashed and more but we still have all the items we need in one place. We can simply sort by status and get what we need.

    3. Make refurbishing reflect cost prices. At this time, the system automatically adjusts the cost prices based on values entered on Purchase Orders. This is wonderful, but the system does not make any changes when the item is refurbished.

    4. With this, we would create a new item for each device, with the serial number as the name. After the refurbishment is completed, we would simply search for the products we need, say "X2" for all products with a name starting with X2 (X2000 - X2999) and download the .CSV, with the costs being the true cost after the refurb.

    5. When searching for products using GET through APIs, we are able to use 'sku' and 'query' parameters. When a valid serial number is passed through the query parameter, the information regarding the according 'product' is retrieved. It would be better if the information regarding this serial was given out. Meaning that the information about the product would all be there because the serial is indeed an instance of that product, BUT qualities of the serial which are indeed given to that particular serial, like retail and costs prices, will be displayed, overriding the regular cost price of the product.
       -Using APIs, we can simply search for all the serials in one order, and Viola!

    Overall, I'd like to say that the Refurb and Serial Number additions are really great but more work needs to be done to truly incorporate them into a business system.

    Thanks,

    Our company is grateful for the refurb addition that has been made to the RepairShopr system. We use the system to prep broken devices for sale. These items are bought from a Vendor like other inventory items and then are refurbished and prepared to be sold. The problem we are facing is that there is no way to produce a report or .CSV or any kind of documentation that reflects the true cost of the Item after the refurb.

    We have thought of two ways to overcome the problem but there are certainly ways to improve this system.

    Our work… more

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12. Manul entry scheduling

    Scheduling would be easier if there were not time sliders, manual entry would be nice for the start and finish time that wish to schedule

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13. Add "cost to us" column in pending ticket charges report

    At the moment the pending ticket charges report only shows the total sales price, however it would be great if we could see the cost of the goods that are sitting in pending tickets as these items are no longer in stock but haven't been charged yet, so there can be a lot of money held up in this area.

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14. Option for own Payment Gateway

    We want to be able to have other Payment Gateway integrated.

    Have offline payment with an option to integrate other Payment Gateway

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15. Separate Internal Comments from Automations

    Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

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16. Add drawer pop to the customer purchase and also add a toggle to users to have the Pop drawer enabled/disabled.

    I really need my employees to have limited access to popping the drawer. My solution right now is to add the register and receipt printer to a separate PC with auto printer installed, but I need the Customer purchases to auto pop the drawer. Adding POS specific drawer pop commands would solve the need to add a separate machine.

    Drawer pop is the single largest issue I have with repair shopr and will determine if I keep the service after I expand to a new location in the coming year.

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17. Enhanced Ticket Reports

    For the Create Ticket / Resolved Ticket reports, we'd love to see a summary of the tickets the report comes up with at the bottom with the ticket #, subject, contact and status not just the total number of tickets it shows now.

    Then the ability to kick these reports off automatically and email them to specified addresses.

    Add the Customer dropdown to the resolved ticket report to make the above possible.

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18. Unique name when downloading an invoice

    Currently when downloading an invoice it is generically named "invoice-large.pdf".

    It would be nice if the name was unique with the invoice number and/or customer name such as "Bob Smith - invoice #8935.pdf" or "invoice-8935".

    Currently I have to manually rename each file during the download.

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19. Add the ability to edit due dates on "active tickets list" page.

    Would be great to be able to edit the due dates on the list of tickets page, rather than having to open the actual ticket and edit it there.

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20. Push Vantiv to support UK now they have merged with Worldpay

    Now Worldpay and Vantiv have merged, it would be great to see if they would support partnering up with yourselves for UK (and other areas) payment processing.

    I called Worldpay and was advised they are keen to onboard payment applications such as your in areas Worldpay support as Vantiv fills a gap they have in this market area.

    Can you reach out and gain headway as we need re-occuring subscriptions here in the UK (And other areas I'm guessing).

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