Add the ability to edit due dates on "active tickets list" page.
Would be great to be able to edit the due dates on the list of tickets page, rather than having to open the actual ticket and edit it there.
cody
shared this idea
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Angel PC 911
commented
Please add this. We have over 50 tickets active on a regular basis and we edit the due date along the ticket process. We organize the tickets by due date but we use it also as a next action date. For example we have the diagnostic/estimate due date, then after we call and get the approval we edit the date again based on the repair date. If we order a part we change the date to the expected delivery date. If we call and leave a voice mail we change the date again to a day or 2 later for a follow up call. If a customer says they will call us back on x day we change the date as well. It is a mission to go back and forth.
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chris
commented
Cant quite believe this feature hasnt been adapted, Ive been asking for it for months. Does nobody else use the ticket list when doing production meetings, would be so useful to change the due date with a drop down calendar rather than having to individually open the ticket each time... due date chages by the hour.