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Separate Internal Comments from Automations

Please somehow separate Internal comments and automations. Just a color change would suffice. My technician and myself find that we overlook Internal comments because they blend together with the Yellow-colored Automations. Maybe comments can be yellow, and Automations could be Orange or Green?

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Jesse shared this idea  ·   ·  Report…  ·  Admin →
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  • Michael Faraci commented  ·   ·  Report

    and or an option on the ticket automation rule to NOT include automation comment on tickets

  • Michael Faraci commented  ·   ·  Report

    color change or keep automation entries in separate area next to change history or apart of the change history

  • new2usedcomputers commented  ·   ·  Report

    I agree. Very often I mean to write up an internal comment and inadverently send it out to customer. Not good

  • Jesse commented  ·   ·  Report

    If you like the idea, please vote it up. That's how they know we're interested, not just comments!

  • Martin commented  ·   ·  Report

    Totally agree - just a colour change would resolve this issue

  • Re-store commented  ·   ·  Report

    I suggest also to give an option in automation setup, if we want the automation to write a comment or not

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