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1. Separate Internal Comments from Automations

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   new2usedcomputers commented  ·  Feb 25, 2018  ·  Delete…

   I agree. Very often I mean to write up an internal comment and inadverently send it out to customer. Not good

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2. Improve Tickets and Tech Comments

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   new2usedcomputers shared this idea  ·  Apr 14, 2016

3. Ticket Replies - add link to the ticket for the end user

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   new2usedcomputers supported this idea  ·  Apr 7, 2016

4. a means to have ticket replies mailed at different times so they can be scheduled

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   new2usedcomputers shared this idea  ·  Apr 7, 2016