General
3762 results found
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Ability to choose email from address based on location
We have multiple stores and each store manages its own email.
Currently, RS only allows emails to be sent from one email address. This isn't too handy, someone has to monitor that email address and then forward on the email to the right store. It would be much better if you could set a from email address that was based on your logged in location. Estimates, invoices, ticket comments replies would then find there way back to the right owner.
You can set location specific email address in the big chain settings but this doesn't seem to be applied anywhere.
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9 votes -
Contract: Define quantity in price override; Apply fixed discount on Inventory items
Hello,
We are in the final stages of setting up Repairshopr and finally go paperless :) but there are a few things on the contract feature that will come extremely handy.
In price override would be great to set a max quantity for each item. For example for the product "x" we would like to set the price override for a certain amount of pieces. Passed that number of pieces the system will bill the regular price.
Second, having the option to add a "fixed" discount on ALL inventory items at once. We have a certain amount of parts already…
9 votes -
invoice payment screen logo
Add branding to invoice payment screen
Would love to have our logo on the invoice payment screen. This is the screen that comes up when a customer clicks ->Pay by Credit Card. Right now it's just bland and blank especially on the right hand side. Would be nice to have our company logo so that the customer knows they can trust the process.
9 votes -
Multiple status fields
We use the status field with Zapier and trello to move tickets about etc. When customer reply to a comment, it changes the status to 'customer reply' which is all very we ll, but we then lost what the status WAS before they replied. Would it be an idea to have a 2nd status filed, that can be accessed via Zapier that is not affected by anything other than admin defined changes (manual, zapier, automation etc)
9 votes -
Inventory products page.
It would be nice to have the physical location added to the inventory/products page so you can glance at it without having to open the the actual part. It would be nice for shops that carry a lot of inventory to cut out one step.
9 votes -
API integration - Add attachment to customer and invoice
Currently the API integration allows for attachments to tickets, but not on customer or invoice.
It would be great if we could do the same for invoices and customers, and also publish them, so customers can see them on the portal.
9 votes -
BCC Field in Marketr for Trust Pilot
A BCC field in Marketr will enable us to send an email to Trust Pilot to automatically ask the customer to review us. At the moment we cannot easily do this .
9 votes -
to be able to email customer documents from document center thru tickets
We would like to be able to email customers documents from document center from inside the ticket
9 votes -
implement Search Operators in the "Search all the things" box to skip the search results page
Let's say that you already know the ticket number you want to jump to. Currently, you type in that number and find it in either the suggestions box or hit enter and select it from the search results page. It's a minor extra step, but if, for example, you have a large number of customers with phone numbers whose area code starts with the same three digits that the ticket number starts with, you may have to scroll a lot farther than otherwise. It's a small thing but it can add up over the day.
I propose that the inclusion…
9 votes -
Integrate BlockChyp as a new merchant processor
WORLDPAY can't be the only one out there, the terminals I've seen from them look plain and outdated, There are so many options but BlockChyp has a very very nice and modern looking terminal called Luxe 8500i
9 votes -
Add physical location as an option for custom inventory labels
I would like to be able to add the contents of the "Physical Location" field to custom inventory labels.
9 votes -
Revamp the Mobile App for the new price hike
Consider making the Mobile App useful in the field. It's near useless the way it currently exists.
- Full sync without using intervention to the RepairShopr data.
- Format the fields so that it's presented in a mobile friendly manner. We use the credentials section to log all client logins. Accessing that on the mobile is frustration.
Clean up the GUI so that you have quick access to 1. Billing. 2. Time logging and 3. Customer data.
Calendar and Appointments that presents nicely, too.
Thanks.
9 votes -
Make a selector that defines if drop down items open in new window or tab or stays in current window.
For the last week, each time I search a customers ticket in the search everything box, then select from the drop down menu, it opens in a new tab.
Can we make a selector somewhere that defines if we want it to open in new tab, or window, or stay in the current window?
We finish the day with a lot of tabs open, even after closing so many all day. The madness needs to end.
Thank you
9 votes -
next button on tickets, invoices, etc
When viewing tickets, invoices ets, we should be able to his next or previous instead of going all the bay back our to the ticket home screen to view the next ticket
9 votes -
Time clock
The time clock print function needs to be cleaner. When you select the print view, search fields show up on the print document.
9 votes -
Reporting for Parts Ordered on Tickets
I have multiple locations and need to track the dollar amount on the parts ordered for repairs. Ideally I would like to give each store a credit card and let them order their own parts but I cannot do that without a way to track the transactions. If I could run a report that says Store "A" bought $2000 in parts to repair customer computers then I could take my credit card statement and match the number up.
9 votes -
RECURRING BILLING Schedule NEEDS TO HAVE END DATE OPTION
THE RECURRING BILLING NEEDS TO HAVE AN END DATE FOR AUTHORIZE.NET
9 votes -
CSV Reports
When a report is prepared and then the CSV is downloaded the appearance of the details is different. Often the order is changed, however the totals are also missing. I know that it is easy enough to add the totals and change the order with excel, however I don't understand why the information cannot be the same as the screen report. What is the point of having a report that when printed is not the same?
9 votesHey, good point!
We just get busy with more important things, lets see if this gets some votes and we’ll take another look.
Thanks!
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Set default payment method for customers
A lot of my business customers always pay by check, and it is inconvenient to have to manually select the check payment type when processing payments. I suggest adding the option to configure a customer to use a specific payment method by default, eliminating the extra step.
9 votes -
Ticket Type (custom field) on Leads
Now that the Custom Field / Ticket Type is required for creating a ticket, It make sense for it to be add the Custom Field drop down to the Leads processing page.
Currently when creating a ticket from a lead, there isn't a way to specify ticket type.
Also, there is no check box in the "Ticket type" drop down on the tickets page for tickets without a type set.
This means, that all of our saved searches that specify a ticket type will omit anything that doesn't have a ticket type (eg all the leads that have been turned…9 votes
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