General
3762 results found
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Teamviewer Integration
New to Repairshopr. It would be nice when going into a remote session with Teamviewer that when done, it would create a ticket automatically with the time spent.
9 votes -
sub status under ticket status
can we request to add new option as sub status under just below the ticket status? sub status just to see by internal staff only. coz not all the status we need to show to the customer. therefor for if you can add sub status will be helpful to internal staff to sort tickets.
9 votes -
POS Refund Improvement
Good that we can now do partial refunds. However we have noticed 2 issues in our store:
Refund/Resale. We should be able to refund an item and then have the ability to resell a new/different item. At the moment all we can do is generate a refund to put their account in credit and then process a new sale using up their credit. Refund/Resale technique ought to be achievable on a single transaction.
There are no methods to refund via POS directly. Would it not be better to allow a user to click a REFUND button on POS and then…
9 votes -
Allow other forms of payment with the square integration besides credit card only
Currently when you send an invoice to Square from Repairshopr, you can only use the Square Payment option within square. It forces you to take a credit card. Is there a way we can complete checkout from within square using any payment method such as cash or check and have square mark the invoice paid within RepairShopr?
9 votes -
Add Ticket Number to Receipt Above Invoice Number
I don't see a way to add this to the 80mm receipts but it is how we track our customers the invoice number does not matter as much, if there is a way to have the Ticket Number above or Below the Invoice Number that would be great! Thank you
9 votes -
Revamped Appointment Bookings.
The ability to set times per day is needed, instead of just for the entire week. Small single tech businesses like me have no use for the booking feature — I run different hours for different days.
9 votes -
ticket number and link to ticket on 'editing item' screen
When on a 'editing item' page, add the ticket number that links to the ticket, and also maybe an 'update and go to ticket' button
9 votes -
Add Customer Reply to Leads
Currently there is no status for "customer reply" for leads. So if you email a customer and they email you back the status of the lead doesn't change to show there is a reply inside the lead.
9 votes -
Ability to add Issue types from dropdown
It would be nice to add issue types from the actual drop down.
9 votes -
Sync tax rates, attributes, tags & characteristics to WooCommerce
Hi there,
We're using RS &Woo a lot these days and we're finding that we have to do a lot of manual updating on our Wordpress backend once the product has sync'd from RS.
To prevent the manual additions would help us massively. It would be amazing if the following items could be sync'd from RS to Woo.
-Tax rates
-Gallery Image (even if it's the same as the featured image)
-Characteristics
-Attributes
-TagsHopefully this would also help other RS & Woo users.
9 votes -
In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.
In Marketr the ability to add an BCC email address so a copy of the email can be received by the Repair Shop.
9 votes -
Edit Issue Type from Ticket List
When I view all tickets in the ticket list, there are a few fields I can change directly from this list without having to go into the ticket.
It would be useful to be able to change the ISSUE TYPE via the ticket list view rather than having to go into each ticket individually?
We have added lots of jobs using random issue types but now want to retrospectively correct these to enhance the statistics
9 votes -
iOS APP Dashboard
A general dashboard to see total open tickets, sales, profit, ETC would be extremely helpful.
9 votes -
Cost Basis
Create different cost basis options (FIFO, LIFO, Average, etc.).
9 votes -
Allow us to change sender name in marketr emails
I would like the option to change who marketr emails show in the "from" field.
For example, right now it shows my lowercase first name instead of my properly capitalized business name.
9 votes -
variable prices on certain products
variable prices on certain products, Example I don't want my employees adjusting prices of a Hard Case but if a customer came in to pay there local water bill 45.32 we need to type that in. other than add Manual item.
When the product is being created "variable Pricing"
9 votes -
Time Limits on Tickets so Techs cannot exceed time limit
The idea is that most shops that charge labor generally know how long a specific task should take. For example a 2 hour time limit on a ticket, that way if a task the employer knows only takes 2 hours cannot be exceeded without prior authorization.
A notification might now be enough, plus that way when multiple techs are working on something the collective totals cannot exceed a specified time limit. This would be useful for any shop that charges Labor and knows how long things should take unless there is a larger problem that requires approval.9 votes -
Allow QuickBooks export to assign a class
When exporting from RepairShopr to Quickbooks we need to have those transaction to a certain "class" in Quickbooks. This is a critical feature request for proper accounting and reporting in QB.
9 votes -
Ticket , Estimate & invoice link in client portal
link ticket , estimate , invoice in client portal by adding for example a column that contains estimate # in ticket table or invoice table , so our client can understand each estimates is linked to which ticket for example and also same goes with invoices .
thanks9 votes -
Contract override pricing
We are using the contract override feature and it works great. With one customer though we have them set at a higher rate than standard, but it displays as discounts as per contract. Any way to edit this template wording
9 votes
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