Rework Ticket Improvements
The Re-Work feature is AWESOME!!!
However, it would be great if when looking at the Tickets Page, ReWork tickets would have the entire line highlighted in Red or Yellow, something that allows supervisors or lead Technicians to see instantly that a rework ticket was created.
The last updated column would still follow the existing color scheme. Perhaps Re-Work stats could be incorporated into the DashBoard.
Aaron Caveny
shared this idea
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Jacob K. Mead
commented
I agree having the line highlighted will help ad first glance...
I also made the suggestion:
Add a pop-up, so when a rework ticket is opened it allows the tech to put in the reason for the rework.
Even better make it so when we run the rework report it shows the reasons next to the ticket!
This would be a nice feature so managers and owners can track if there are any part issues.
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Rapatera
commented
Hi, The rework feature is good, but re-works need to be able to be searched or brought to our attention by being flagged or something, I canot search all rework tickets ?
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Kyle
commented
bump