Ticket Type (custom field) on Leads
Now that the Custom Field / Ticket Type is required for creating a ticket, It make sense for it to be add the Custom Field drop down to the Leads processing page.
Currently when creating a ticket from a lead, there isn't a way to specify ticket type.
Also, there is no check box in the "Ticket type" drop down on the tickets page for tickets without a type set.
This means, that all of our saved searches that specify a ticket type will omit anything that doesn't have a ticket type (eg all the leads that have been turned into tickets). Not ideal...
9
votes
Dean
shared this idea
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Dean
commented
While you're at it, might as well add the priority to it too.