POS Refund Improvement
Good that we can now do partial refunds. However we have noticed 2 issues in our store:
Refund/Resale. We should be able to refund an item and then have the ability to resell a new/different item. At the moment all we can do is generate a refund to put their account in credit and then process a new sale using up their credit. Refund/Resale technique ought to be achievable on a single transaction.
There are no methods to refund via POS directly. Would it not be better to allow a user to click a REFUND button on POS and then it ask them for Invoice/Receipt Number and/or Customer Name. Then you select the item(s) you wish to refund?
Another way which I have seen elsewhere is for you to start a new POS transaction, key in the code for the item they are returning and then theres a "refund selected item" button which then puts the item in credit and adds back into stock if restock is approved.
Hope this makes sense.
Phil @ PC Clinic Technologies Ltd
Phil Barnfield
shared this idea
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Dan Bailey
commented
I agree that this is a problem. When I've processed a refund in the past, it then creates a store credit. In my present case, I want to sell a lower-priced item in place of the refunded item. Currently, I end up with a store credit, which is not how we treat our customers - we want to give them all the money they have coming back to them when it is owed.
How can we do that?
Currently, we just write a note on the existing invoice, physically hand them a check, and then account for it in Quickbooks, where we can do this.
It would be fantastic if there was a way - or it was more clear how to do it, if it's possible now.
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Debbie Batista
commented
I would also like to have the ability to adjust (lower) the value of the refund for restocking fees etc. When goods are returned without packaging (resalable condition) a full refund credit is not given. Currently we have to process the refund and then create a second invoice to recover the deducted value. As mentioned above in #1, being able to add a "sale" line to a refunded invoice would be very helpful.