Add Customer Reply to Leads
Currently there is no status for "customer reply" for leads. So if you email a customer and they email you back the status of the lead doesn't change to show there is a reply inside the lead.
9
votes
Keith Page
shared this idea
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info
commented
agreed, this is needed to use the lead process correctly, as per repair tickets if a customer replies to a lead email, it should change the lead status so its easy to see what lead needs to be viewed and responded to, without going through all the leads manually
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Barry walker
commented
This would be very handy