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Add Custom Comment Types

Right now there is a set amount of ticket comment subjects. It would be great to be able to add custom options. That could also help with the ticket automations.

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August shared this idea  ·   ·  Report…  ·  Admin →
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  • Matthew commented  ·   ·  Report

    I really would like this feature to be added. I'm working on an automation that will add tasks to a list for my techs so they don't forget to follow up on tickets. A "To Do" or "Follow Up" subject for comments would be great.

  • Steve Reed commented  ·   ·  Report

    I completely agree as well. One Ticket comment we would like to add is a "To Do" comment option

  • Sam commented  ·   ·  Report

    I would also like to see this feature implemented please.

  • David Kindernay commented  ·   ·  Report

    Yes, i totally agree...

    Im from Czech Republic and i want my own custom comment subjects because our clients need completely Czech email notifications...

    I will be really glad for this option...

    Thanks for same idea!
    David

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