When you enter the ticket detail screen, located in the upper right hand corner you can select PDF's, Make Invoice and Make Estimate. It would be great if a "Follow up" button was added right before the "Make Invoice" button. "Follow Up" would be a simple way to email the customer with custom or a canned response relating to how the service went. Great way to show you care.
We will be emailing the customer, but having a dedicated way to "Follow Up" would allow canned responses that would speed up the process.
We are liking your software a lot! Keep up the good work! - Thanks, Jim