General
3762 results found
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Fix the Notifications Triggering for Initial Inbound Flowroute SMS when CID does not match Open Ticket - Leads Creation
Fix the Notifications Triggering for Initial Inbound Flowroute SMS when Customer's SMS CID does not match any Open Tickets - Leads Creation but no Notifications
We've discovered a major issue with Notifications regarding this particular integration!
FYI: Inbound SMS through Flowroute gets stuck as a lead and does not auto convert to a ticket, despite the "Convert Leads to Tickets" option being enabled inside the Admin section. This happens even if "Enable Leads" is disabled at the account level.
What's even worse is that the Inbound SMS via the Flowroute Callback URL is treated differently inside the Repairshopr system than…
7 votes -
Create default appointment on Due Date
Due Dates are good. Calendars are good. Due Dates and Calendars are greater.
I would like an option in Ticket Preferences to create a default All Day appointment in the Calendar for that tech on that day.
So when you're looking at the calendar you know what your time is scheduled for as well as the things that might not have a defined time schedule but are on your plate for that day.
7 votes -
Add ability to edit and sort Ticket Issue Types
Hi,
Please add the ability to edit the prewritten Ticket Issue Types, as well as change or add the ability to sort the dropdown list.
Keep up the great work! :)
Kev7 votes -
Purchase Order Import
having the option to import a purchase order using the same csv file structure as the export function.
This will help when creating large detailed purchase orders without having to manually add items and change prices without the screen refreshing every time.7 votes -
Bin system
Two things that our company would really like to see
a) have each location determine their own prices
So in the inventory for example, each location can choose how much stock they have for each part. We also need to have this flexibility for prices at each location.
b) A device location function.
We would like to have a "device location function".
Make this mandatory option that comes up in the ticket.
We need two fields:
1) one to determine if it is a phone, tablet, laptop, PC, or Other device
2)
When a customer comes in with a device,…
7 votes -
Technician Boot Stock allocation feature
Would it be possible for you to have stock be allocated to a technician for boot stock / consignment stock purposes. This way we'll always know what stock a technician carries with him and when he needs new stock, as they are booked out to jobs.
7 votes -
Link invoices and tickets for customers
Hi, My customers are having a tough time seeing ticket comments when invoiced, they can see the tickets (if they are open still, which we resolve after paperwork is sent in), but they can't correlate which invoices belong to which ticket. I realize there is an option to add ticket comments to the invoice, but the invoice would have to be resent every time there is a comment made on the ticket, which is not ideal.
7 votes -
Extra wiki pages per customer
Ability to add extra customer wiki pages instead of just one. Plus, it's useful to be able to add a title to the wiki (an extra field) while still tagging the wiki to get customer.
7 votes -
1- Line Numbers on Estimates, when you have multiple items in a estimate, it would be great to reference the line number.
1- I have quotes with 50 plus items.
2- The account has a question on one item and we spend too much time counting from the top entry to find the product they have a question about.
3- Just like a legal form, it will make the document more readable and offical.
4- Now you can look at my line items to see which one you like, simple as 1, 2, 3.
5- How about 3 votes each from you! Of course if you like the idea.7 votes -
Beta site, adding time to a comment.
Beta site, adding time to a comment. The time spent field below the visible comment section is gone. Our techs use this feature to add time to a comment so that the customer can attribute time to individual post.
Super helpful when the support consist of multiple days.
Please put that feature back. We almost never use the time log.
7 votes -
Update Appointment Booking
I think it would be great if we could set different times for availability on different days as our hours change on certain days. It would also be great if customers could fill out more information so we have an idea of what the client needs. Maybe a drop down box with custom field type too?
7 votes -
drop down menus in the invoice section "ADD FROM INVENTORY" (NOT the add manual item)
On the invoices in the ADD FROM INVENTORY section you can type the item your looking for which is fine for general purpose, but if you have a common named item with 100 or so variations of that item, you have to scroll forever to find the one you want. So why not enter the item name, then have a drop down menu(s) to select a variation, and it have the ability to add additional drop menus if further variation selection is needed.
for ex.:
search bar --- main Jet
drop menu 1 --- mikuni or drop menu 2 ---…7 votes -
ITBoost Integration
ITBoost is another Documentation platform similar to IT Glue. Would love for there to be integration.
7 votes -
Additional CC show on ticket
You can add an additional email notification for a client on the client edit screen. However, when adding notes on a ticket and choosing email, it only shows the main ticket contact. It LOOKS like it is only going to one particular person. When a tech sees that it seems like you are communicating specifically with one person. However, there could be one (or more) other additional email addresses that are getting notified. This can be critical if you email something from the ticket that shouldn't necessarily be shared with others because you really can't tell that from the ticket.
7 votes -
Instant Ticket Automations
In our workflow we mark repairs as "ready for pickup" status and then use an automation to notify the customer it is ready. It would be great if the customers could get an instant notification in case were about to close or it's a phone repair. No one wants to wait an hour when they don't have to and it's a pain to always do this manually.
7 votes -
Time Track Report
Time Tracking Report is Very hard to read from a payroll standpoint. Can we have each day be its own line with an "In for Day", "Out for Lunch", "In from Lunch" and "Out For Day" column with the total for the day next to the far right column?
This would make it easy to see if an employee forgot to clock in and/or out.
7 votes -
Timeclock access on mobile app
On occasion, I use the RS mobile app to access, view, and enter time on tickets. One thing that would be awesome at times is access to clocking in and out from the mobile app, as on occasion I don't have access to a computer immediately upon starting or ending my day.
7 votes -
Sync Sales Rep to Quickbooks Desktop
Would like to be able to sync the sales rep tied to the Estimate and Invoice.
We track commission in Quickbooks, so currently, the Sales Rep field in QB is blank any invoices that sync from RS. This makes tying Invoices to sales reps a manual process currently.7 votes -
Purchase Order Note Field On Main PO Screen.
We have started to heavily use the purchase order module. On any given day we can have 15-20 new purchase orders generated and have 20-50 open purchase orders.
As items arrive, it is very difficult to match the item that has arrived with the purchase order. Especially on eBay and secondary market purchases where you most likely will not get an invoice or anything in the package that you can match the total up with.
The current PO screen shows the PO number, vendor, ETA, price, but no indication as to what the item is.
A custom note or the…
7 votes -
Employee task checklist
This is in two parts. First there is an under review on employee scheduling that several people upvoted. We agree. I would love it to send me an alert if an employee tries to clock in more than 30 minutes early or if they are staying over more than 30 minutes. I'd also like to assign daily checklists to employees for each shift -- i.e. cleaning duties, paperwork responsibilities, opening and closing checklists. etc.
7 votes
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