General
3762 results found
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Merge invoices
there should be a way to merge multiple invoices into one.
7 votes -
Update Ticket with Comment When Invoice on Ticket Paid
Hello,
Can we please update tickets when an Invoice is paid, much like we do when Estimates are Accepted? Verbiage I would prefer is something like:
"<User Name or say Customer> paid Invoice #<Invoice Number> on <Date> for $<Dollar Amount with proper rounding for $0.00 format> using <Payment Method> with Reference #<Reference# from CC system like Stripe or Check Number input>.
Would be great if this comment came in with a new Subject type such as Payment or system update and we were allowed to run automations on this. Currently no automations can trigger off the payment being accepted, and…
7 votes -
Complete "Stock Takes" via Mobile App
The mobile app has a barcode scanning feature. It just makes sense for the stock takes to be accessible via the app for the technician it has been assigned to. Then they can go through the stock room and scan and count the items without needing to be constantly going back to their computer.
7 votes -
Serial number selection in ESTIMATES
We pull parts once an estimate is made or approved, it would be nice to select the serial number before invoicing. We now have to manually add the serial to the description in the estimate to assure the part that was taken is match up to the correct serial number when we invoice it.
7 votes -
Pending Order Alert
When trying to add inventory items with zero quantity in stock to an invoice or to ticket charges, an alert to notify us that the item will become a pending order would be handy. Staff select the wrong product at times and this wreaks havoc with keeping inventory. Maybe the option to toggle the alert on/off in inventory settings?
7 votes -
Merge Estimates and/or Link Estimate To Ticket
My team has made the mistake of creating an estimate without having it linked to a ticket first. It would be helpful to either be able to merge estimates together to get it linked to a ticket and or be able to link an estimate to a ticket after it's been created.
7 votes -
Customize visible fields for relevant asset in Tickets
Currently The fields shown under relevant assets in a ticket are fixed, It would be helpful to have the ability to customize what fields show up similar to how we can under the assets tab.
7 votes -
Add an attachment to a Part order
It would make sense if we could add an attachment to the part order, whether its an photo or form.
7 votes -
Vendor - Credits
We have vendors that give us a credit for items we have returned to them under warranty. I would like to be able to record the credit under the vendor and be able to apply it to a purchase order.
7 votes -
custom contract form builder/esignature
There is a lot of posts about adding different contracts (MSP, Clone, Credit Card, Bulk hours and others). It would be really nice to add something like wp-esignature. We could build contacts, data would be pulled from repairshopr to build a contract that could be emailed from repairshopr to the customer.
7 votes -
Widget Colors
I would want the ability to change the colors of the booking calendar and ticket widget to match the website its embedded in.
Or make it possible to add or edit the css code for the widgets7 votes -
Default Ship To Address
I would really like for the customers originally entered address to be automatically added as a ship to address on their account profile rather than me having to go and manually add a ship to for each customer.
7 votes -
Pricing Tiers for Inventory Parts
Whenever we obtain parts from different vendors, the pricing at which they sell us the parts may differ and we adjust our retail price accordingly.
It would be ideal if we can have different pricing tiers depending where we obtain the part from.
Example:
X Vendor sells part for $20, we sell part to customer for $30
Y vendor sells that same part for $15, we sell part to customer for $25.The main idea is that the part in the example is the same part, but was obtained from a different vendor which is why the price is different.…
7 votes -
WorldPay Support Required in Canada
WorldPay integration looks great in the US but we desperately need it in Canada. Authorize.net can't take chip cards (all we use in Canada) and can't work mobile which our business and lots of other businesses require. Given you already have figured out the Compliance requirements with Authorize.net, how much additional effort would it take?
7 votes -
Provide some method of contacting you for support.
It would be great if we could actually contact a support agent. The Kbase is great, until it doesn't cover your problem. I've been using RS for a while, and the only way I know to get help is to email individuals within your organization. It's very strange that I click a "Help" button in the interface and the only option I have is to submit a feature request? Very strange.
7 votes -
Edit Existing Asset When Creating Ticket
Some assets (PCs) change or need new information. The ability to edit an existing asset when adding to the ticket would be helpful.
6 votesThanks for the suggestion, Eric. We’ll look at how that might work for future implementation.
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add a custom page feature to embed external pages
It would be nice if there was a way to add a page to the dashboard which could embed an external website (i.e. a Google Calendar or chat module from another website). That way users could add their own functionality to the software without having to wait for it to be added to RepairShopr.
6 votesHey there – are you guys using the new two-way google calendar sync?
And what chat app are you interested in using??
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Add an option to show an Asset as no longer in shop possession.
Currently the system allows asset tracking for clients, but does not show whether the asset has been returned to the client or is still in shop possession.
For example, we have a client that has turned 60 tablets into our possession but needs them returned as they are done. So we currently have 47 tablets in our possession, and have already returned 13. Rather than open each individual asset (and leave room for error) would there be a quick or easy way to mark the asset as returned?
Thank you.
6 votes -
Web design and hosting services module
My idea is to integrate a module to sell and invoice other services which could really use the existing recurring invoicing feature.
Its no news that computer repair is becoming very competitive as computers become more popular and most of us have emerged into other related industries such as web design, hosting, security systems and even printing.
6 votesWhat kinds of features would this module have?
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Add a 'Date' input field as a Field Type option
Having the ability to add a date to a field would be fantastic for reporting and searching purposes.
6 votes
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