General
3762 results found
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Add the option to skip receipt printing
We offer a service which customers pay for on a monthly basis. A reasonable percentage of them pay by mailing in a check.
We have RepairShopr configured to automatically print a receipt whenever a payment is made. This works really nicely, but when we are processing the checks that are mailed in, there is no point in printing the receipt. We could just temporarily turn of automatic printing for it is really easy to switch, but then it is easy to forget to turn it back on.
It would be nice if, when receiving a payment for an invoice, we…
6 votesWhat if instead of “skip receipt” checkbox, we just never print a receipt if the payment date field was changed? That generally means you are entering a payment that didn’t just happen that moment, like a mailed in check..
Thoughts?
Not excited about adding more fields, keeping the interface simple is what we receive the most feedback about in general.
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Integration With Call Rail For Phone Calls
Since the PBX integration is really only compatible with a very small number of PBX systems (ours won't work with it - Ringcentral) so we would like to see something like callrail.com supported. With Call rail you can setup tracking numbers, when a call comes in it can not only be tracked with call rail but also logged to the user's account, further I believe the user's name/CID info can be passed to call rail for insertion into their system - check out http://apidocs.callrail.com/
6 votes -
Use my own Favicon
Could you make it possible to use my own favicon so that it shows up for my page and my bookmark?
It would be a simple change that would make a big difference in personalising the portal to my business.
Thanks
Tony6 votes -
UK Supplier Catalogs
I see that you're looking at adding supplier catalogs like iFixit to RS. Great idea.
I'd be very happy if you could add some UK based distributors like Computer 2000 or Ingram Micro.
Anyone else think they would fine this useful?
6 votes -
Dymo Address labels for Customer for Sending
I want to be able to Print a Address label using my dymo directly from the customers job so i can courier device to customer directly from Repairshopr
6 votes -
Ticket update subject default action
It would be really nice if there was a way to change the default update subject on tickets to something else.
6 votes -
Customer Alets - for expiration events ?
somewhere there was a video that could use Inventory or custom REMINDERS ??
What I want is the ability to set some custom fields for clients - say Expiration dates (Backup Plan, or Remote RMMSPlans)... and then when it comes near Expiration date it give a pop-up or email reminder ALERT IN ADVANCE (like a early warning - 2 week reminder)
would this happen to be something with Assets ?
is that possible ?
6 votes -
Allow receipt text to be uniformly aligned
On our receipts, half the text is centered and the other half is left-aligned. May be nitpicking here, but the receipts would look a lot better if all the text was uniformly aligned.
6 votes -
Mark a ticket as invoiced after you've added it to another ticket's invoice!
When you have multiple tickets to bill for, once you add a ticket to the invoice the ticket you've added from should be marked as billed.
6 votes -
Modify the Purchase Order template to display Vendor SKUs
As a shop with multiple vendors, and vendor SKUs associated with our in-house SKU/product names, I really like the ability to email my PO to my vendor directly.
However, given that there are multiple vendors for my store, I would be nice to show the Vendor SKU in the PO email/pdf template, instead of my in-house SKU/product name.
This will help my vendors save time processing my orders, when they know they can look everything up right from the email.
6 votes -
Phone message portal
I would like a portal that would tie in to the customers history but the view is only phone messages received (like PhoneSlips). You can use this to record a phone call that needs to be returned with a status if the person was called and if the call is complete. It would be great that if the call was not returned in 1 business day it would alert the user to remind them to make the call.
This would allow us to have a record of the call, assign it to a user, have history in the customers database,…
6 votes -
Fix bug in Inventory search and add a search filter for enabled/disabled items
On the Inventory tab, I search for Labor in the search field. Results are my two currently enabled Labor items.
Alternatively, I leave the search box empty and set the category to Labor: Results are the two currently enabled Labor items AND also two currently disabled labor items.
I expect the same results using both search methods.
I suggest adding two checkboxes:
One default checked to include enabled inventory items
Second default unchecked to include disabled inventory items6 votes -
Leads generation from existing customers
We recently became a broker for cell phone, Internet, TV, and home security services. We would like to use our existing customer base as warm leads to sell them these services. We would like there to be an option to create a lead from an existing customer. This would enable us to have some background on the customer's previous ticket(s) when we call them to sell them additional services.
6 votes -
Invoice due date set per customer
It will grate to have options on customer page which will set due date in his invoices automatically. Example - some users need to pay before pick up - that is defult "zero days", some have one week to make payment and other 2 weeks.. So when we make it manual sometimes got mistakes and customer worry about..
6 votes -
Add an adjustable timer alert system to tickets for notifcations
I would like the ability to add individual and manipulable timers to tickets that will trigger a notification to people logging in or to an email, or any type of adjustable notification. When we do an iPad repair, we like to put small clamps on them for 24 hours to ensure they seat properly. However, we have reached a volume where people often forget that certain repairs have sat for a while and need to be given a final inspection; sometimes this final inspection happens when the customer calls to check on their repair or comes in for pick-up and…
6 votes -
Portal ticket notifications
I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.
At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.
6 votesI think the new SLA feature will give you this
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Automated E-Mail or Text Messages for Ticket Changes
when i mark tickets ready for pick up, invoiced, waiting on customer, I think it would be wonderful if it sent out a canned response such as the one we use,
Greetings from Dr. Apple. Your Device is Ready for pick up. We are open from 10am-6:30pm Mon, Tues, Thurs, Fri, 10am-5:30pm Wed, & 11am-5pm Sat, Thank You
one less link in the chain, repair shops is great but it almost takes an employee dedicated to it when you reach the volume we do here.
6 votes -
Leads and CRM Features
The leads section is a great idea, but it's really not helping us maximise potential business. At the moment, I would love to be able to trigger email to 'lost' leads after x number of days telling them to get back in touch next time.
We should be able to basically separate the leads based on status, and trigger a canned Marketr email. Any and all CRM like functions would be appreciated and welcomed.
I can't think of any other feature that could benefit the bottom line of all users as much as this.
6 votes -
Online Account & Online Payment Improvements
Everything I am referring to below is located in or should be located in a clients / users "My Profile" dashboard. Where they view tickets, invoices, make payments, etc.
Ability to create a username and password at any time after they lookup their ticket. Or even the ability to register an account when first submitting a ticket. The ability to create multiple usernames and passwords associated with a single account (business accounts), with some basic permissions configurable per account. For example, one user could only be allowed to submit tickets, while another user can also manage payment options / approve…
6 votes -
add a feature in the security groups to prevent selling below cost or set a minimum sale price
I am trying to keep count of my inventory. And I do not want one of my employees to go and sell a part for $0 or $1 just to get it out of the inventory when it cost me me $100.
I suggest you either add a property to the items called minimum sale price. or you add a feature in the security group to prevent selling below cost
6 votes
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