General
3763 results found
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Available stock shown when adding items to invoice
When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
It only needs to show Qty after the item list which appears.It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues
6 votes -
integrate with ShipRush to support mail-in repair business
shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.
6 votes -
Comments in Device Repair Widget
It would be great to allow customers to add a comment when filling out the device repair widget for those times they need to give us additional information. The function looks like it is there on our end but it isn't available on the consumer side.
6 votes -
Use my own Favicon
Could you make it possible to use my own favicon so that it shows up for my page and my bookmark?
It would be a simple change that would make a big difference in personalising the portal to my business.
Thanks
Tony6 votes -
Allow receipt text to be uniformly aligned
On our receipts, half the text is centered and the other half is left-aligned. May be nitpicking here, but the receipts would look a lot better if all the text was uniformly aligned.
6 votes -
Leads generation from existing customers
We recently became a broker for cell phone, Internet, TV, and home security services. We would like to use our existing customer base as warm leads to sell them these services. We would like there to be an option to create a lead from an existing customer. This would enable us to have some background on the customer's previous ticket(s) when we call them to sell them additional services.
6 votes -
Invoice due date set per customer
It will grate to have options on customer page which will set due date in his invoices automatically. Example - some users need to pay before pick up - that is defult "zero days", some have one week to make payment and other 2 weeks.. So when we make it manual sometimes got mistakes and customer worry about..
6 votes -
Portal ticket notifications
I would like for tickets created from the customer portal automatically assign to a certain technician for that notifications such as text and emails can be done. Most customers that are made from the portal have a service agreement and need to have priority service.
At least an option in the notifications center for portal created tickets (not all), would be nice so these don't get overlooked since they are paying for priority service.
6 votesI think the new SLA feature will give you this
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Automated E-Mail or Text Messages for Ticket Changes
when i mark tickets ready for pick up, invoiced, waiting on customer, I think it would be wonderful if it sent out a canned response such as the one we use,
Greetings from Dr. Apple. Your Device is Ready for pick up. We are open from 10am-6:30pm Mon, Tues, Thurs, Fri, 10am-5:30pm Wed, & 11am-5pm Sat, Thank You
one less link in the chain, repair shops is great but it almost takes an employee dedicated to it when you reach the volume we do here.
6 votes -
Online Account & Online Payment Improvements
Everything I am referring to below is located in or should be located in a clients / users "My Profile" dashboard. Where they view tickets, invoices, make payments, etc.
Ability to create a username and password at any time after they lookup their ticket. Or even the ability to register an account when first submitting a ticket. The ability to create multiple usernames and passwords associated with a single account (business accounts), with some basic permissions configurable per account. For example, one user could only be allowed to submit tickets, while another user can also manage payment options / approve…
6 votes -
add a feature in the security groups to prevent selling below cost or set a minimum sale price
I am trying to keep count of my inventory. And I do not want one of my employees to go and sell a part for $0 or $1 just to get it out of the inventory when it cost me me $100.
I suggest you either add a property to the items called minimum sale price. or you add a feature in the security group to prevent selling below cost
6 votes -
Serialized Item History
So, we noticed an issue with serialized items. we sell used phones and someone returned a device we sold them and then reported the phone stolen with the cellular carrier. this blacklists the IMEI and now i cant sell the device, but once the serial got returned in repairshopr there is nothing that states that that serial got sold to that customer as the serial gets removed from the invoices after the return, is there any way to add this to the serial history in repairshopr that it was sold to the customer and returned?
6 votes -
make estimate banner and mouse over for total and profit available to non admins
it would be great if Non- admins can see the estimate banner and able to see the mouse over when you mouse over total of invoice and see cost it would be a great sales tool for my sales people.
6 votes -
Alternative to Vantiv/Mercury for card processing with the app
We are intending to get ipads in and basically run off the app - it's looking great! Now the Vantiv payments looks great but we are in the UK - so you could do with a worldwide provider to cover as many bases as possible. I reckon we can all try to work together to find a solution that can do online/offline card payments, recurring and chip and pin in one. I'm trying to figure out if paypal here does both or if it's just card payments. https://www.paypal.com/uk/webapps/mpp/credit-card-reader
6 votes -
Custom field type as spreadsheet
I think the ability to add a custom spreadsheet as a custom field type. For example, when looking after IT for a company whereby you have passwords for many different devices, services, etc, it would be better to have these in a custom table rather than having to create a custom field type, and a whole bunch of custom fields for each customer.
I would then imagine that it would be editable in a very basic WYSIWYG editor, perhaps a cut down version of Google Sheets?
Just a quick and easy way to store data specific to that customer, as…
6 votes -
Assigning Assets to Multiple Contacts
In Admin Settings you can allow Multiple Contacts per Customer. Then, you can Assign Assets to those Contacts. What if you have a "Software" Asset, say a 10 License AntiVirus product with one Serial Number and you wanted to assign that specific asset to multiple Contacts... I believe this would be a GREAT FEATURE for every Repair Shopr user, not just our company.
6 votes -
SMS selector between multiple mobile numbers on customer accounts
Enable the ability to select between mobile numbers to send the SMS messages to.
Also some kind of indicator on the ticket that shows which mobile number is currently selected to tsend the messages to.6 votes -
Payment providers for Germany, payone or paymill
Especialy because the offer SEPA Direct Debit which is widly used in Germany.
6 votes -
Notification for daily sales
Is it possible to have notification for daily sales when the register is closed? It takes time to check sales for multiple shops, it would be really cool to receive a text message with daily stats for each shop..
6 votes -
Decimal places on QTY in invoice
Qty on invoice should allow for more decimal places than 2. If I want to charge a rate of $60 per hour but only want 1/3 of an hour it comes to $19.80 instead of $20 because it only allows for 2 decimal places. If I try to add a 3rd it reverts back to 2. A little more granularity would be great so we don't have to change the RATE to get the totals correct.
Thanks
6 votes
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