General
3762 results found
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Trigger customer labels based upon fields entered at ticket creation
When we book equipment into the workshop we always record if there was a power supply, a bag, software etc.
It would be great if RS could print a label for each item that was recorded on the ticket.
i.e.
Customer books in laptop with power supply but no bag
RS prints a customer label for the laptop and power supply - one is affixed to the laptop and the other to the power suply
Customer books in a laptop with a bag plus a Software DVD, no power supply
RS prints a label for the laptop, the bag and…
6 votes -
Change list "types" to auto-fill drop downs
Hey guys,
I was originally making this suggestion to request the "referred by" field type be converted; but then realized there's several different lists and modules in RS that are using inferior, non-editable, databases.
Specifically, the "referred by" field is hugely important information, as you all know. My list of ways-customers-are-acquired is ever-growing. As of now, I've tried to combine certain referred terms together to make it easier to figure out what we're looking for. However, this is proving more difficult.
I have the perfect solution for how to add/edit/delete these types of terms, and the best part is you're…
6 votes -
Please Organize Custom Fields
Most everything in RS is laid out very nice and clean, but the Ticket Custom Fields is definitely lacking. We use a lot of custom fields for our tickets in order to have specific information readily available and to basically summarize our logs with specific details. However, because these custom fields are not organize very well (they are pretty much packed in a small space as close to each other as possible) it makes it more difficult to find the data you are looking for. It would be ideal to be able to have different sections for different custom fields…
6 votes -
Need to be able to change Ticket Problem and Referral types without losing information
Because the ticket problem and referral types are done by a list, you cannot edit any of them and preserve the information that has been linked to those "types." Because of this, you cannot correct spelling errors or change the name of types for accuracy, unless you also want to loss that information or have a duplicate or similar item.
Also, there is no way to organize these lists. It may not sound like a big deal, but being able to select an item in alphabetical order is much better than having to search for it in a drop down.
6 votes -
Ticket Linking for Project Management and Better Diagnosis - Similar to Invoice Progress Bar
Why not have the ability to link tickets and then put them in the Diagnostic box. Similar to how the invoiced box works with multiple invoices?
This may be an easy way to provide a starter solution to project management and to provide easier diagnosis without searching through tickets.
6 votes -
Expandable/Collapse PO's
When looking for items that have been ordered it would be nice to be able to have a quick look/expandable option to show what items are on the PO on each line item.
6 votes -
Create a New Ticket by Scanning Customer Barcode
Need the functionality of clicking on Create New Ticket and Scan the customer barcode(which stores the phone no) instead of customer name. Right now you can only do it with customer name.
6 votes -
Charge credit card on due date
I have a lot of Managed Services clients who like to receive their invoice even if they are on auto pay. I see that there is a option to auto charge credit card on file. I would like to be able to set the system to auto create the invoice and then have a second option to auto charge the credit card on a certain date.
Here is my example, my clients invoices are created 14 days before the end of the month. I mail/email the invoices to my clients and they are always due on the first of the…
6 votesHey -
How is this different than just making the invoices generate on the first and charge at that time?
I can’t think of a good reason to add the complexity right now, but let us know
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let us add an image to the inventory item
It would be great to see what the items I have in inventory as well as have a list
6 votes -
Create a ticket by scanning the Asset barcode
Can we please have the facility of creating a ticket (Click on New Ticket) and have the ability to scan the Asset barcode to automatically attached that asset to the ticket without having to go through the process of adding an asset manually. This would also then automatically add the customers details that the asset is currently linked to. In our experience its very rare for the asset to change owners. If the asset has changed owner then being able to easily update the asset with the new owners details.
This would speed up the check-in process dramatically as people…
6 votes -
Allow seperate terms and conditions for mobile devices
We have completely separate Terms and Conditions for mobile device repair than we do for computer repair. With the current setup now, we have to lump all verbiage into one monster Intake Form. We have to explain on every check-in to read Section A or Section B.
6 votes -
Estimate Approval Process
Hello. This is a request for additional features. I love the approval process for estimates, however there is one additional item I would like to see implemented. An internal approval estimate feature. This would prompt the admin (in this case - the owner) to review the estimate prior to calling the customer for approval. This helps with QA to make sure we bill adequately and correctly. Thanks for your consideration.
6 votes -
Allow to use custom fields on a "per field" basis.
It's of no use for us, if we can't use all of the available custom fields in our own way. Instead of just printing a custom field table, we think we should be allowed to use each field as necessary.
That would allow us to have the templates the way we need.6 votes -
Time Clock - Get notifications if someone manually changes time.
Notify ownership / upper management / HR- if any one manually adjusts time, that way you can find a reason on why this may keep happening.
6 votes -
Status should auto to Scheduled after setting an appointment
It would be beneficial to have ticket status to automatically update to "Scheduled" after setting an appointment that is connected to a ticket.
6 votes -
Arrange Tickets Reverse Chronologically
When I look for a ticket, the list is presented in numerical order which puts the oldest on the top and newest at the bottom. Usually the ticket I am looking for is one of the newest so I have to scroll down the list to the bottom.
It would be an advantage, at least to me, for the Tickets to bbe listed in "Reverse Chronologic Order" That is, newest on the top of the list.
6 votes -
Available stock shown when adding items to invoice
When selecting an item from the inventory whilst creating an invoice it would be great to see how may items of something we have in stock.
It only needs to show Qty after the item list which appears.It would serve as an additional fail safe when adding items to invoices as you could make sure instantly that the item is in stock and would highlight any stock issues / description issues / qty issues
6 votes -
integrate with ShipRush to support mail-in repair business
shiprush is a fantastic automated solution for managing mail-in repairs, as well as parts sales. It is very well established. I'd love to see RepairShopr integrated with ShipRush for seamless management of shipping.
6 votes -
Tax Included
Sometimes I negotiate a flat price with my customers and it would be nice if I could enter the total amount we agreed on then clicked on a box like the Tax Free? option in the pos. RepairShopr would then automatically calculate the tax from the total amount I entered.
Thanks for reading.
6 votes -
Comments in Device Repair Widget
It would be great to allow customers to add a comment when filling out the device repair widget for those times they need to give us additional information. The function looks like it is there on our end but it isn't available on the consumer side.
6 votes
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