Automated E-Mail or Text Messages for Ticket Changes
when i mark tickets ready for pick up, invoiced, waiting on customer, I think it would be wonderful if it sent out a canned response such as the one we use,
Greetings from Dr. Apple. Your Device is Ready for pick up. We are open from 10am-6:30pm Mon, Tues, Thurs, Fri, 10am-5:30pm Wed, & 11am-5pm Sat, Thank You
one less link in the chain, repair shops is great but it almost takes an employee dedicated to it when you reach the volume we do here.
6
votes
Roger Troxell
shared this idea
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charles
commented
would be very good to have canned response to your custom status's, but would need a tick box in case you want nothing sent.