General
3763 results found
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Stock Take Issue
I can not assign stock take to employees without giving them full access to settings and other things, as of now inorder for my employees to do stock take i have to a) be in the store and start the stock take and switch over to there profile for them to complete or be give them full admin access to the stock take which defeats the purpose of the security groups of stock take list reconcile and edit because a smart employee could go in and mark those because they now have full access. What need to happen, a) stock…
6 votes -
Allow Zapier to create a new appointment in RepairShopr
We do most of our repairs by appointment. We currently use a Zap that is triggered when we schedule a new repair in our scheduling software, and it is able to create a new customer and a new ticket in RepairShopr. However, it is not able to also create an appointment in RS. Would love to be able to skip the step of manually adding the appointment in RS in able for our techs to see the appointment in the RS app.
6 votes -
make report showing all inventory used for a period.
Example
Report = LCD category
Date period = date period
List of all item changes for the period
Sold, used in refurb, quantity changed manually, Broken, RMAThis would give us a real picture of inventory movement.
Currently, If a LCD is used in a refurb quantity is show changed but harder to follow.
It would be nice to have a checkpoint report to show where high move items are going and making sure stock quantities are kept in budgets.6 votes -
hide any fields that you do not need/use on the screen once they are disabled to make it look less busy.
Is work pre approved to proceed, or pre-diagnosed, appointments. I'm sure lots of computer shops don't use every feature. The feature may be great but just not needed by certain shops. It would be nice to just hide things we don't use or need.
6 votes -
Individual Tech email notification
I now take the Tickets Due Tomorrow report and manually forward it to all techs so that they can see what's due based on date. The list is getting long and I want a daily email sent to each tech of what's due for the day
6 votes -
Email Notification for tickets created!!!
PLEASE CHANGE THIS.....
this is how the email notification for the whole system works, but i have multiple stores i don't know in what store it was created, who created, or other key pieces that i want to see so i can stay up to date on my techs and stores i get we can have it emailed to techs but the email portion needs to be build out and have more description or allow (US) the customer to build out the html and chose what we want the email to tell us.A Ticket was resolved Customer: Donna Gibson,…
6 votes -
Parts Due Date field
As well as having a date ordered and a date recived field it would be nice to have a DATE DUE field.
We often order parts that are going to take 6 weeks to be delivered what with snail mail and customs.
With a DUE DATE RS could then flag any items maybe in the notifications that have not arrived by their respective date.
This is such a basic request I am shocked that it is not already a part of the parts module.
It was suggested two years ago but like so many good ideas gets lost on this…
6 votes -
enable automated scheduling of Sales Detail Report
Please add the Sales Detail Report to the available Scheduled Reports.
6 votes -
Flag non-invoiced charges on Resolved Tickets
There should be a notification or report of Tickets where charges have not been invoiced yet... sometimes a tech will resolve a Ticket and the client will not be charged a balance!
6 votes -
Make Refurbishing Costs reflect cost prices
We spend inventory and labour hours refurbishing our own stock. The stock initially gets imported as Inventory on a PO for a certain cost price. The stock is then refurbished, at times for high costs then the device itself. Yet, the cost price of the item remains the same as the cost on the PO.
Now if I want to make an API call ...
I can get the amount of devices a certain location has of a certain SKU. But, I can tell what it's worth.Or If I want to do a CSV export of Inventory ...
I…6 votes -
Monthly Ticket Report
For client on a managed service agreement, it would be great to generate a monthly report of all the tickets does in the previous month, along with time spent.
This report can be sent directly to the client or to us first.6 votes -
View all RepairShopr activity by date, week, month, etc.
The ability to view all ticket updates, estimate updates, invoice updates, new customer creations, leads, etc. by a specific date or date range. This would be very useful for determining how much work and what specific work was accomplished in a given day, week, month etc. It would also be really handy for learning more about the business in general. Please consider adding this functionality, and thank you for your excellent product and service!
6 votes -
Multiple names and emails associated with a contact
For an organization or business contact which has many personnel and divisions to track and authorize who can purchase or request services on behalf of the company.
On an invoice and/or ticket creation have a drop box of those persons to choose from for tracking of whom made the request withing the organization.
This would be especially useful for tracking "on account" customers activity.
6 votes -
customer purchase in mobile app
I am a hobby level computer repair tech, I often buy computers for "refurb" directly from my customers or those who will become customers in the future. I would like to see customer purchases integrated into the mobile app that way i can write up the purchase and send a receipt directly from the field via email if desired. Also I noticed that this platform is more intended on cell phone repair and would like to suggest custom fields integration into the customer purchase flow that way i can take notes on included ram, hard drive size, if the customer…
6 votes -
add country selection to the address information
It would be nice if there was a country selection when the customer signs up his repair
6 votes -
More depth in ticket worksheets
Worksheets are a very good idea, it just needs to have more options. The biggest ones i would like to see, is having a option when one worksheet is complete depending on what is all selected, to add another worksheet.
6 votes -
Possible Integration with Acuity Scheduling (https://acuityscheduling.com)
This will greatly enhance the scheduling appointment features
6 votes -
Estimates Views and Filtering
In the Estimate page, give options for filtering out Invoiced Estimate or check boxes to filter which estimates you need to see. Current sorting is not ideal for us. I would just like to a way to see only Approved but not yet Invoiced, and also Not Approved and Not Invoiced, and a show all when needed.
6 votes -
Stocktake Lists
When creating a stocktake "list", there should be an option to add separate items, not just groups
6 votes -
Email rules on email content
It would be good to have email rules that can act upon the content of the emails. I get lots of leads generate from 'out of office' replies. I would like to delete any rule that begins "This is an out of office notification..."
6 votes
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