General
3762 results found
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Global Admin discrete / incognito mode ( to hide business info form plain view)
As the CEO I need to be a Global admin to manage the business side of things but I also often go into the shop and cover the front desk or whatever needs to be done. The Job of the CEO is to do whatever it takes right..
The problem I encounter is all the extra data that is viewable on my screens, like revenue over the last 30, 60, 90 days etc.
It would be nice to have a simple button to click that could toggle all that extra visible stuff on and off so we could be logged…
6 votes -
Redirect to POS page after certain time
It would be great if there was an option in the admin page that would allow redirecting after minutes from any other pages within RS to the POS page and then the timeout for switching users. We have multiple users in our shop that forget to switch user when they're done ringing up customers or taking in new customers so we can't keep track of who did what!
6 votes -
Make Ticket Custom Fields with URL's clickable
With Customer Custom Fields, you can paste a URL and it becomes clickable from the Customer Screen.
Would like this ability in a Ticket Custom field.
We frequently paste links to other systems we use to quickly jump over there, but we have to select the url and copy past to a new tab.
Just being able to click it right from the ticket would be great!6 votes -
Global CC address for all outgoing RepairShopr communications
G'day guys,
There are three primary ways this could be implemented... The first is to have a 'Communications Log' email address, to which every communication via RepairShopr, every SMS, email, whether to a customer or tech, is copied.
The second would be a more straightforward 'Default BCC' on accounts, or simply adding a line to the notification center to cover not just "Invoice - An Invoice was emailed to the customer" but "Invoice - An Invoice was emailed to the customer (full body)" or such - wherein any custom message will be included.
Finally, a remaining option would be to…
6 votes -
Allow us to reorder Asset Types
Allow us to reorder Assets > Asset Types.
6 votes -
Offer different ways of printing labels for tickets
Basically, A4 sheets with label cut-outs on them are quite prevalent and obviously more cost efficient than purchasing a label printer, especially early on in a company's life. It'd be handy to be able to specify the layout of your label sheet (or, pre-define it with common layouts) and be able to choose which position to print in (so, you could re-use the one sheet multiple times. This is already used in larger volume inventory management systems and would be extremely useful I think.
6 votes -
Add "Sort By" and "Group By" options to reporting
Id like to see a "sort by" and "group by" option added to all of the reporting workflow. Sure we can export this stuff into excel and sort it, but the format changes and it takes forever. This should be done at the time of generating the report, no matter which report it is. For Example: I need a report of the amount of money all my clients has spent with me over the course of a year, I'd want it sorted by Gross sale, highest to lowest, and grouped by a custom field in the customer record.(i have a…
6 votes -
Allow open invoice reminders to trigger every X days continuously, not just once.
Instead of creating an open invoice reminder for every time period you want one to be triggered, how about allowing it to trigger every X days? I understand that your message may be a little different from reminder to reminder, so may you can say 'every x days until y days' or something similar. There should also be a variable for how long the invoice has been open, so that the reminder can show that number in the message.
6 votes -
Security Groups - View 'Their Ticket' - Remove Search bar or Search Only 'Their Ticket'
In big chain when having multiple locations I want technicians only to see the ticket from 'their location' so they can only see 'their tickets'. Today you can activate so hey can only see 'their tickets' in the tickets list. But in the search bar they can still search for all tickets in the database.
An alternative could be being able to deactivate the search bar, so having the security group option to 'Disable search bar'.
6 votes -
Jump to Result when search returns only one thing
If the search only returns on result, be it ticket, invoice or product, skip the search result page, just jump to the item.
6 votes -
Show custom asset fields in Portal
Name, Serial Number and type are not enough information on the Customer Portal page. I would like the ability to add custom fields to what the customer can see.
6 votes -
Integrate with confluence
It would be great if you could integrate with this fantastic document and knowledge management system. If you have never heard of it give it a go as an on-premise hosted licence is $10 (one-off) after the trial. It is the best system of its type that we've tried and is the central hub of our knowledge system.
6 votes -
When deleting a ticket / invoice / estimate...
Right now, if we delete a ticket, invoice, or estimate... the following screen takes us to the ALL tickets-invoices-estimates screen.
However, in almost all cases, when we're deleting something from a user's profile... we are still actively needing to do work within that profile.
In our opinion; it would be more efficient that once an item is "deleted" from a user profile, the following action would be to shoot back into the active profile being worked from.
Having the tickets-invoices-estimates, when deleted, go to the general ALL location, is somewhat disorienting, as it'll require the editing user to have to…
6 votes -
Quick Payment options for better external POS support
Make Quick Payment an independent action button like ‘Take Payment’ that allows the user to enter a Payment Method (the same that are available when editing Invoice details) and a Ref Number/Check Number/Appr Code. These fields can remain optional, but would greatly increase support for external (non-RepairShopr) points of sale by allowing better documentation.
As it is now, a Ref Number/Check Number can be added to an Invoice after a Quick Payment is applied by going to Change Invoice Details. Even the Payment Method can be changed from Quick to Other, which is what we are using now to indicate…
6 votes -
No Body For SMS update
When updating a client via SMS you need to enter the message twice which just slows everyone day the abililty for the Body just to say SMS Update. would help greatly
6 votes -
PO# next to ticket number in Pending orders
Once we add part from Pending orders list to PO, it will be great to see to next to part and ticket# information to which PO we attached that part so we are not ordering double parts for one ticket. Or some kind of comment will be great.
6 votes -
Allow default values in worksheet templates
I'd like to see the ability to set default values in worksheet fields that will carry over when adding a worksheet to a ticket.
6 votes -
Filtered stock list from Inventory
It would be great to be able to create a PDF list of selected inventory products.
We currently use an Excel sheet to store all information on our available refurbished iPhones. one of the main reasons is that it is easy for us to filter down each column to provide customers with a tailored view of our current stock. For example, we can create a quick PDF pricelist of all available iPhone 6, Unlocked, Space Grey, Grade A devices.
I may be missing something but I can't see an easy way to do that within RS.I would like to…
6 votes -
Add user-based invoice email reply notification option (just like for tickets).
I am wondering why there is no checkbox or option in the notification center to only notify an invoice CREATOR of a reply to an emailed invoice? For example, the ticket notifications have an option for "Ticket - Someone replied to MY Ticket", which will alert whoever the ticket owner is to any further communication or replies. As it is now, we only have "Invoice - An Invoice email was replied to", which means any person who has this option checked will receive notifications about ANY invoice that was replied to, not one that they specifically created or sent out…
6 votes -
Xero sales types
Just started using Xero and the problem i'm having is that I have to send my payments to one Xero bank account.
But it makes no sense to send it all to one since cash sales dont end up in the same account as card payments!?
Is anyone else having to work around this or can it be changed to allow to send to different accounts depending on the payment type?
I dont need loads of different types but def need to keep cash and card seperate.
6 votes
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