General
3763 results found
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Add a default invoice method i.e. Mail or email
We have customers that prefer to have their invoices emailed, and some prefer mail. It would be nice to be able to select a default option in the customer.
6 votes -
Allow canned responses in the labor log
It would be great if we could access the canned responses in the labor log
6 votes -
Right off costs over a period of time
Say a piece of hardware costs the company £1000, we can assign that as a cost in the inventory, but what if its on "Rental"
We should be able to right the cost of it down over the period of the rental
For Example, We rent it out for £75 a month
We should be able to assign a percentage or fixed amount off the "cost" priceso by the end of the contract the cost price of the equipment has gone from owing us £1000 to the new amount. reflecting the usage of the item.
Also Say there is…
6 votes -
Create search for Custom Customer Date Field
We use the customer custom fields to track a lot of information. Several items have expiration dates. For example, Virus protection expiration date or Office 365 expiration date. I would like to be able to search all Virus protection expirations happening in the next 30 days or 60 days or maybe some other date parameter. That way, I can email those folks about scheduling their renewal. You can search all other customer custom field except date??
6 votes -
Make it possible to email new tickets and comments to default account and contact
If creating a main company (the boss) account and then adding numerous contacts (the staff), the boss receives by default a copy of each ticket created, whoever the contact is that the ticket is raised for.
This could be a selectable option in the main account 'Always send mail to this email address for all correspondence'Currently the bosses email address can be added as a CC but you have to remember to do this.6 votes -
Generate Serial Numbers
We have been using RepairShopr for years and love it. Recently our Cell Phone supplier has stopped putting serial numbers on the items shipped. It would be awesome if RepairShopr could generate a serial number to use while checking an item in.
6 votes -
Seperate Invoice and Refund Templates
It would be good to be able to have separate templates for invoices and refunds to prevent confusion when an invoice goes to a Companys Accounts Department
6 votes -
Turn Appointments Into Tickets
We would find it really useful if we could turn appointments into tickets - sometimes an onsite visit/meeting ends up with equipment being bought back to the workshop.
At the moment we either have to create a ticket and add an appointment to it or create an entire new ticket when the machine is brought back to the office.
6 votes -
Api pagination information
It would be useful if the results returned from the api had some pagination information associated with it. Currently to check if there is another page you need to hard code the default result amounts from the api KB page:
Customers: 100
Invoices: 50
Leads: 20
Tickets: 100And if the return count is equal to the correct number, then pull another page and repeat. At minimum it would be nice to have the number of items per page so that if they change no code changes would be required.
Other useful information would be current page, and total number…
6 votes -
Add an entry field in the tickets for the internal location of the repair item. Also if it could be displayed on the dashboard
It would be so useful if we could either type or dropdown menu a location code for the repair item in shop. This way we know exactly where to look if a customer calls or comes in to pick up. In order for this to be the most effective, it should be visible in the dashboard also.
This should be one of the more prominent type of information fields should be shown in the ticket template and the invoice template also.6 votes -
Estimate and Invoice BE the actual Email (No PDF attachment)
Would love to have the option to have the estimate or the invoice BE the email with a link to pay or approve. Right now with the invoice or estimate as a pdf attachment it's not as easy to find. I tested it on myself and in apple mail it does not show up at all, just shows a long screen of blankness. You have to figure out how to find the attachment so see the pdf. In gmail it shows it very small at the very bottom. Would just come across better to the customers if there was a…
6 votes -
Add private, text updates to bottom of invoices.
Occasionally we have problematic clients that we need to follow up with several times and remind them to pay their invoice. It would be great to be able to add simple updates at the bottom of an invoices (that only we can see). Something like:
DEC 7 18 , 5:12pm - Called Carol to remind her about invoice and she confirmed it was transferred to the billing department and they would handle it on Wednesday
DEC 14, 2:30pm - Got a callback from Carol apologizing about the late payment and she sent a messenger with gold bars in the amount…
6 votes -
Account Credit Reminder before taking a payment.
We have run into the issue many times where someone pays for their ticket and the account credit is often overlooked.
If there was a reminder or credit shown during the payment processing this would streamline customer check out and errors with payment and the need to refund payments.
6 votes -
Ringcentral Integration
For those of us who use RingCentral would be awesome RingCentral & Repairshopr could integrate.
who else uses RingCentral?
6 votes -
arelamson@gmail.com
Integration with payment system available in Europe.
I'm currently using Izettle app and it makes tkaing payments very painful.I was contacting Izettle and they confirmed that they have API to make integration. They are available in: Brazil, Denmark, Finland, France, Germany, UK Great Britain, Italy, Mexico, Norway, Spain, Sweden, Netherlands
Check on Izettle.com
There is also one more system called Sumup (sumup.com)
They also have ready API to connect: developer.sumup.com/rest-apiThey are available in: Austria, Belgium, Brazil, Bulgaria, Chile, Cyprus, Chech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Slovakia,…
6 votes -
Combo Boxes in custom fields
Would love to have combo boxes (dropdowns with the ability to manually type an item not in the list) as an input option in custom fields for Assets and Ticket Worksheets.
This saves having to prepopulate certain dropdowns with long lists of uncommon/mostly-obsolete options while still able to enter them in rare instances when needed.
OR (reversed scenario)
Ability to enter text which is going to be different on most tickets, but also be able to hit the dropdown and choose one of a few different pre-selected options instead.
6 votes -
Be able to apply Sales Tax overrides in contracts like price overrides.
Contracts are super useful for overriding prices for certain items and labor for people under contract, but we do have some people who resell items and services of ours and are tax exempt but only on certain items.
It would cut down on staff training significantly if we could mark those items in a contract as Tax Exempt.6 votes -
Customers / Companies' managers approve employee tickets
We would like that when a ticket is sent from one of the contacts of a customer, a dedicated person (manager) of that company should be able to review the ticket (Approve or Decline). Only once approved should the ticket end up in our open queue.
Basically, the manager of our customer would like to authorize tickets sent from their staff before we can proceed to work on the ticket. Hope that makes sense.
6 votes -
Ticket Automation Content Condition
Ticket Automation should support a condition of the content of the initial issue "contains". That way we can automatically perform actions based on what the customer actually says in the ticket. This is already supported for the subject of the message, but not the body.
6 votes -
Allow bundle items on purchase orders (as a vendor SKU)
My vendors offer bundled pricing (i.e. product kits) for items that I buy and sell individually. Please allow us to add a bundle item with vendor SKU that adds individual items to inventory.
6 votes
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